Was IBU for walking out of shop at checkout?

So did you leave the shop empty handed? Seems a little bit like cutting your nose off to spite your face 🤷‍♀️

And why would a shop assistant do that? What do they gain? They have been told to insist. Do you really think shop assistants making not much more than minimum wage stand around thinking of ways to annoy customers?

I have an email that’s just receiptsjjarvis@bla which totally threw the cashier in new look (she couldn’t spell receipts) so she just churned out a paper one

You didn't ask for a reason. You asked who hadn't got an email address. Of the people I know who don't have an email address, they are all in their 80s. I wasn't suggesting EVERYONE in their 80s doesn't have an email address.

Well that's not a reason.

My mother is 86 and has 3 different email addresses.

Really? How do they do any work? Are they not employed?
Do they never book anything online ever?

My best friend and her husband don’t have email addresses. I’ve come across other people who don’t as well.

I have several clients in their 80s who don't.

Who doesn't have an email address...?

You're only the 57th person to mention this. And OP has explained.

If it was click and collect, wouldn’t they have your email address in their system anyway?

Where I used to work they could use the date of the purchase on the statement (or input a few days before incase it took a few days to show up on) and then insert the card details and the entire transaction would come up. I’m not sure how it worked with cash as I never did one, but it was easy enough to do.

Think I might create a new email address- [email protected].
Makes a point whilst being suitably passive aggressive I think 🤔

I hate email receipts as I end up deleting them with all the other spam ones. I don’t mind them asking if I would like paper or email but I hate the insistence of it. It’s my contact details and I don’t want to give them out. Similar to how we moved our landline onto ex-directory when I was a teenager and some lads at school got the number and used to ring us at all hours of the night harassing us. Why should shops be allowed to do it now and it be accepted because it’s just an email address.

Well it seems like Dunelm have some issues regarding the law then, because I know for a fact you can look up transaction history and therefore can find the transaction in question. Dunelms policy doesn’t override the law, I would imagine your manager is bullshitting you somewhere along the line and if a customer went to head office about it, they would absolutely be able to pull up that information.

Literally saw a thing from Martin Lewis today about New Look and Monsoon having incorrect distance selling regulations on their website. Doesn’t matter what it says on the website, the law is the law.

Dunelm aren’t phasing out paper receipts and I have that in writing from their head office. They wouldn’t be able to ever do that because there are some customers who genuinely don’t have a email address to receive a receipt. Their preferred method is email however they have said they will always provide a paper receipt for customers who need or request one.

I work at dunelm and we definitely do not accept bank statements as proof of purchase

any targets or KPIs that rely on someone else doing something they may or may not want to do are rubbish KPIs and that is a management issue, not a staff issue.

I will not give anyone my email address unless i want to. So i use my supermarket loyalty card connected to my bank to pay and get the receipt in the app. That is my choice.

How long does the email take to come? If i'm in, say Bluewater, and i go from shop to shop, how am i going to prove i bought something if the rushed cashier entered my email incorrectly? So. Again. I really don't care about your arbitrary targets and KPIs, but i do feel bad for the staff and i am never rude to them. Just firm that i want a paper receipt.

I do believe some dunelm stores are phasing out paper receipts, they might be one of them

Generally you don't need to prove your innocence.

They have to prove your guilt.

Really this should be repeated every year at school from 4 to 18 years old.

Good for you, clearly the person in Dunelm that served the OP did as otherwise this thread would not exist.

It's infuriating. Another example of overcomplicating something so simple for the shop's benefit rather than mine.

My main concern is this scenario:

I go shopping in, for example, Dunelm and they will only give me an email receipt. I then go into The Range next door (which sells the same crap) and get accused of shoplifting the item I bought in Dunelm. Then because the email server / my phone is having a wobble I can't prove my innocence.

I won't give my email address either but haven't experienced a store then refusing to sell me the items.

Can you not just give a fake email address?

We never do this

By searching their transaction data…how do you think they know which products sell and which don’t. They transaction records for years that they can search through.