Was IBU for walking out of shop at checkout?

If you were collecting a click and collect item, didn’t they already have your email address? 🤣

You obviously provided the company with your email address for the Click and Collect order, so you don't object to this company having your data, you just wanted to make yourself feel important.
My sympathy is entirely with the retail employee who had to deal with you.

Some retailers will be using a POS system which only allows for email receipts.

I once agreed to an email receipt from Dunelm, never received it and when I rang them they said they couldn't resend it as they didn't keep them on store records, so I ended up with no receipt, never again !🙄

I reckon if you asked to see a copy of their Fair Processing Notice / Privacy Notice at the point they asked for your email address, then asked if they intend to use your email address to send you marketing emails in addition to sending you your receipt and if they are, how they intend to ask for and then record your explicit consent to receiving said marketing emails, and then ask if any of their data processing takes place outside of the UK and if so, who their data controller is (so that you can just have a quick Google to assure yourself right there at the till that there are the right safeguards in place to ensure that the provisions of the Data Protection Act will be applied to your data) and that if they don't know about any of this then could they bring a manager over that can help you...they might decide to hit that "print" button with some haste!

I never do it either.

UntIl a couple of years ago I would have agreed with you.
Until I lost a paper receipt and the shop explained that I could have got a refund if I’d agreed to the email receipt.
But has to be said, I’ve never ever been inundated with emails from anywhere - just the receipts I needed..

What happens if you don’t have an email address

Well, I just asked Chat gpt and apparently shops are not obliged to provide paper receipts in the UK. However, it says most will give you one or some other proof of purchase if you ask. I guess I'd accept buying groceries or similar without a receipt but I would not buy a bigger item without. I'd walk out and go elsewhere rather than give them my email.

Sounds like a new over enthusiastic staff member. I've worked in sales where the managers insist you objection handle at least once before you stop asking, in order to not piss off the customer too much. If they're letting you walk out, rather than buy your items, clearly there's something wrong with that sales model!

It's such a shit system though, because even if a shop refused to provide a paper receipt, you could still prove proof of purchase through bank statement etc. My business doesn't send out marketing emails, but we do ask for an e-mail address at the time of ordering, so we can let customers know when their order is ready to collect. We get lots of calls from people wanting updates on their orders because they gave a fake e-mail address to avoid getting marketing spam.

They don't really 'insist' at Dunelm. They just ask for it and I always say no and ask for a paper receipt instead.

I'm pretty certain she was wrong. I don't think a shop can demand any of your data (including an email address) and I think they are obliged to give you a receipt if you want one. Perhaps you could have asked to speak to the manager? If the assistant was wrong, as I suspect she was, she needs to know.

I had the same in New Look the other day, I said ‘no I’ll have a paper receipt please’, to which the lady replied ‘we don’t do them anymore’, I refused to give her my email and said I didn’t want to be bombarded with junk mail. She said they don’t send any but I just told her I wouldn’t bother with a receipt and walked out. I think it’s wrong 🤷🏼‍♀️

So how does anyone go on who doesn't have an email address? Not everyone does

I think you make a good point about how you can accumulate spam email. So why didn't you give husbands email as he ordered it.

Create an email address just for occasions such as this ... something along the lines of "[email protected]" ....

.... or stronger!

I was told in one store that they could not process a cash refund (£5 for a faulty item) without my email address. Reluctantly I gave it, but threatened to complain if I got any marketing emails.

This worked, in that store they can opt you out of further contact.

Agreed, I always tell them that I already receive emails so I don't supply my email address again.
Unless the purchase is online, I would expect and insist on a receipt, even if it meant speaking to a manager to make it happen.

What happens if someone doesnt have email

Halfords once demanded my full postal address to sell me a sat nav ( when they were new fangled things).

I refused and the assistant told me he couldn't sell it to me without the details. That was quite the stand-off. The store manager came eventually and very reluctantly "approved" the sale.

I never ever give my personal details instore. That includes my email address.

I say that I don’t have an email

It's not very 'embracing diversity ' is it. My mum is electronically illiterate, never had an email, can't even use a smart phone, but always asks for a receipt. What would they do with her?

God this thread has bought out the idiots hasnt it 🙄

They’ve both recently retired so not particularly elderly by any means. And no, neither of them has ever ordered anything online. My friend’s daughter has bought her an occasional thing on Amazon but that’s all. She’s never had a credit or debit card either, although I think her husband has a debit card. She pays for everything in cash. I can’t imagine not using cards but it seems to work fine for them.

Surely if they were trying to send you a receipt you’d already paid? So then you stormed out.. without the stuff? With the stuff but no receipt?

and my mum was perfectly fine with email and online until suddenly she wasn'T

We need to keep on at government and companies to prevent this becoming the norm. There must always be an analogue solution, just in case, anyway.