Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Was IBU for walking out of shop at checkout?

286 replies

PersianKittens · 12/08/2025 12:26

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order and whilst I was there, I had a look around and picked up a few more things.

Went to till, total came to over £150, all fine, sales assistant asked if they could have my email address for the receipt. I said, no thanks, a paper receipt is fine thanks, she said, sorry we don't do paper receipts, we need to have your email address to provide that. I looked at her and said I had never come across any other retailer doing that, but she stood her ground and said in an assertive tone, I need your email address. Again I refused and said, if that's the case, I'll just leave it and walked away. Last time I gave a retailer my email in store, I was bombarded with daily emails, despite unsubscribing via the link at every email received.

WIBU to have walked away as I didn't want to hand over my personal data? Driving home, I did think about creating a separate email account for this reason, but then again, why should I? surely my preferences should be respected.

OP posts:
EarthlyNightshade · 12/08/2025 12:31

I had bought something small recently, offered a receipt and said yes, as I had a few more places to go so I like to have proof of purchase. Whole email malarky. I took the item, without a receipt but was not happy and will be slow to go back there. (It was Dunelm).

Fishfungus · 12/08/2025 12:31

CopperWhite · 12/08/2025 12:29

YANBU but there’s no reason you shouldn’t name the store to warn other people.

This!

Clockforce · 12/08/2025 12:30

I do have a seperate email I use for online shppping and anything like this.

You're not unreasonable to walk away if you think they'll miss you more than you'll miss them. What will you do about the stuff you wanted/needed now?

Venalopolos · 12/08/2025 12:30

B1anche · 12/08/2025 12:28

Was it New Look? Or Dunelm? They are both bad for insisting on digital receipts. I always stand my ground.

Dunelm always give me a paper receipt without argument when I ask.

Coffeeishot · 12/08/2025 12:30

It seems unlikely they don't do physical receipts they are probably trying to push the email thing by higher up the chain, I don't mind it but its fair to not wanting to be bombarded with marketing rubbish.

Boredlass · 12/08/2025 12:30

Fine to do that but don’t expect to be able to return anything. I’ve never noticed more spam after doing this

Elephantonabroom · 12/08/2025 12:30

I have done similar if I wanted the receipt. good on you.

CopperWhite · 12/08/2025 12:29

YANBU but there’s no reason you shouldn’t name the store to warn other people.

GabriellaMontez · 12/08/2025 12:28

I had similar recently. I wanted to pay cash and have a paper receipt(for a gift).

They reluctantly agreed -- eventually.

Ridiculous.

B1anche · 12/08/2025 12:28

Was it New Look? Or Dunelm? They are both bad for insisting on digital receipts. I always stand my ground.

toomuchfaff · 12/08/2025 12:27

Vote with your feet.

Swipe left for the next trending thread