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AIBU?

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Original poster

Was IBU for walking out of shop at checkout?

286 replies

PersianKittens · 12/08/2025 12:26

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order and whilst I was there, I had a look around and picked up a few more things.

Went to till, total came to over £150, all fine, sales assistant asked if they could have my email address for the receipt. I said, no thanks, a paper receipt is fine thanks, she said, sorry we don't do paper receipts, we need to have your email address to provide that. I looked at her and said I had never come across any other retailer doing that, but she stood her ground and said in an assertive tone, I need your email address. Again I refused and said, if that's the case, I'll just leave it and walked away. Last time I gave a retailer my email in store, I was bombarded with daily emails, despite unsubscribing via the link at every email received.

WIBU to have walked away as I didn't want to hand over my personal data? Driving home, I did think about creating a separate email account for this reason, but then again, why should I? surely my preferences should be respected.

OP posts:
Talkingfrog · 12/08/2025 13:21

Codyrhodesisaheel · 12/08/2025 12:34

New look bitched and moaned when I refused to give them my email recently. The absolute huffing and puffing was ridiculous. I then got told sternly “but you won’t be able to make a refund without it” - it was a 2.50 key ring. I’m not giving my data for the sake of plastic tat!

You would if faulty.

POTC · 12/08/2025 13:21

Dunelm don't have to take an email address to give you a paper receipt, ours have no issue giving them.
I was told that staff have targets for how many email addresses they get though, which would explain it

xanthomelana · 12/08/2025 13:20

Might be missing the point totally but if you did a click and collect don’t they already have your email?

LadyDanburysHat · 12/08/2025 13:19

I would like to know if there is some kind of law we can quote in these situations. Surely the company must provide you with a receipt, and can not insist on having personal information to do so.

strongsmellofsober · 12/08/2025 13:17

Just make up an email address on the spot and walk away or give them something long and unpronounceable and then ask if they do paper receipts

Aparecium · 12/08/2025 13:17

Correction (I can't edit)

I think it's a proof of purchase , not necessarily a receipt, that companies can't refuse to give. Not sure whether they are constrained as to its form.

Aparecium · 12/08/2025 13:14

Perry sure it's illegal to refuse to give a paper receipt.

FlibbertyGibbitt · 12/08/2025 13:13

Just say “ sorry I don’t have an email address “

Letstheriveranswer · 12/08/2025 13:10

I have a separate email set up for receipts.

Of course, I then have to spell it out every time so that's a pain....

Anyway, it annoys me having to give my email before I can buy something so I often refuse. With Dunelm they are particularly persistent, though at least my email comes up quickly so I don't have to spell it, but I have updated spam preferences so don't get any extra emails.

HoppingPavlova · 12/08/2025 13:04

Baffling. It was fine to provide an email for the click n collect, but you couldn’t have asked for the receipt to go to the email they already have? If your DH was fine for his email to be used for the order and click/collect, common sense says he couldn’t care if the receipt was sent there as well. Did you think this through at all in the store before leaving?

RaininSummer · 12/08/2025 12:59

Seems odd as you were happy to give them your email for the click and collect.

IMissSparkling · 12/08/2025 12:43

If pushed, I just tell them breezily that I don't have an email address. 🤥 I do sometimes get the side eye but I always get a paper receipt!

Waffleswithhothoney · 12/08/2025 12:43

Codyrhodesisaheel · 12/08/2025 12:34

New look bitched and moaned when I refused to give them my email recently. The absolute huffing and puffing was ridiculous. I then got told sternly “but you won’t be able to make a refund without it” - it was a 2.50 key ring. I’m not giving my data for the sake of plastic tat!

I had the same in New Look, sale item under £10 and I never shop in there so didn’t want to be on their mailing list. The assistant had already taken my money (cash) and then asked for the email. I said ‘paper receipt please’ and she refused and said that I must provide an email and not in a very polite way. We went back and forward for a couple of minutes and then I asked for a refund instead. Funnily enough at that point a paper receipt popped out of the printer. But I won’t be back.

VeryStressedMum · 12/08/2025 12:42

You already gave your email address for the click and collect when you placed the order online so it's not like it's particularly secret information.
I don't like giving email address at the till as I can't be bothered to spell it out if they don't understand. For higher value items or electrical if I buy it from an actual shop then I'd choose email as I'm likely to lose the paper recipt.

UsingAMansNameInAWomensWorld · 12/08/2025 12:40

PersianKittens · 12/08/2025 12:36

My husband placed the order so it was his email address. He sent me the screenshot of the order confirmation to collect. He’s also that person with over 2500+ unread email notifications on his phone which bugs the life out of me lol.

Show quote history

So give them his email?

Springtimehere · 12/08/2025 12:39

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

PhilippaGeorgiou · 12/08/2025 12:36

I have a google account which is for anything like that. My personal account is totally different.

Original poster
PersianKittens · 12/08/2025 12:36

AgentJohnson · 12/08/2025 12:32

But you went there to collect a click and collect order, so presumably they already had your email address. I get your annoyance but in this instance, the walking out was performative.

My husband placed the order so it was his email address. He sent me the screenshot of the order confirmation to collect. He’s also that person with over 2500+ unread email notifications on his phone which bugs the life out of me lol.

OP posts:
Codyrhodesisaheel · 12/08/2025 12:34

New look bitched and moaned when I refused to give them my email recently. The absolute huffing and puffing was ridiculous. I then got told sternly “but you won’t be able to make a refund without it” - it was a 2.50 key ring. I’m not giving my data for the sake of plastic tat!

Original poster
PersianKittens · 12/08/2025 12:34

EarthlyNightshade · 12/08/2025 12:31

I had bought something small recently, offered a receipt and said yes, as I had a few more places to go so I like to have proof of purchase. Whole email malarky. I took the item, without a receipt but was not happy and will be slow to go back there. (It was Dunelm).

I’ll name as people making a valid point. Yes it was Dunelm.

OP posts:
Coffeeishot · 12/08/2025 12:34

I do have a spam email account for receipts, which is helpful everything just goes there.

mumofoneAloneandwell · 12/08/2025 12:32

What store was it, op?

Yanbu but i have made a separate email address for such reasons

I actually prefer an email receipt now, as I lose the paper ones

Still, people should still have the option

B1anche · 12/08/2025 12:32

Venalopolos · 12/08/2025 12:30

Dunelm always give me a paper receipt without argument when I ask.

Show quote history

You're very fortunate! My local branch usually cave eventually but not before a fight!

AgentJohnson · 12/08/2025 12:32

But you went there to collect a click and collect order, so presumably they already had your email address. I get your annoyance but in this instance, the walking out was performative.

LastKnownSurvivor · 12/08/2025 12:31

My DH gave his email address to a shop - large, reputable brand - and has been spammed relentlessly, despite trying to 'unsubscribe'. You did the right thing. I always ask politely for a paper receipt and haven't been refused yet, but I'm middle-aged 😄

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