Was IBU for walking out of shop at checkout?

If your DH placed the order, I'd just give his email address if he's happy to give it. My Dunelm they do ask if I want paper or email, I don't like email ones, I don't always receive them anyway as they misspell it and then I don't have a receipt at all

Who bins carrier bags these days? They’re like gold dust in our house.

The shops can use your email address for marketing because they can rely on the so-called "soft opt-in".

Oh I agree with you @SprayWhiteDung

the first party cookie element means that consumers SHOULD be able to dictate how their data is used, whether their data (behaviour tracking etc) is being used to train AI tools and automation and that entire minefield.

but quite frankly, unless you pay in cash, in person for everything there’s no way out of it all now.

...Even if they do 'only' use your data to monitor your purchasing patterns and create a profile for you, surely they must still be on extremely dodgy ground if they've only asked for "your email address so that we can send you your digital receipt" -- as they always do - without any mention whatsoever about exploiting, profiling and manipulating your data for marketing purposes?

I bet there are a fair few of them who DO use the email addresses for marketing purposes, though - possibly through a third party.

Of course they know they aren't legally allowed to do this, but it could be very hard to prove that you never opted in (or, as companies do it much more often, didn't opt out of every single permission/cookie at every single stage of contact).

If the worst comes to the worst, they often figure that it's more worth their while just paying the fines and... who knows, possibly blaming it on a hacker?!

These shops don’t want your data for marketing purposes. They can’t add you onto their mailing lists without explicitly consent due to GdPR.

they CAN however use your data to track your behaviour. that’s what they are using your data for.

They want to know what you are buying, why you are buying, how you are shopping (online/instore - which stores), they want to predict what you might also like to buy, when you are likely to return, and what else you might like.

they use the data from your email and your payment details and your personal accounts to pull all of this together so they can predict what else you might like - and therefore target upsells.

YANBU Well done. Someone has to stand up to these bullies. It would have been so easy to have rolled over, but if we all push back things might change.

True. I get lots of emails and have lots of folders (including an 'Important Documents' one for receipts etc) but time is short and I have more interesting things to do. I'm very good at organizing my paper receipts though and manage to keep on top of that system.

I refuse in both of them and they are fine with it. I’ve never been anywhere that insists.

You can forward them to priority or important

Why not create a folder in your inbox called "receipts" and put them in there? That should make it easier.

If I get a receipt via email, it takes me ages to find it. (And sometimes I can't!)

Right I asked about this at work as it was bugging me, yes we accept bank statements, but it is a faff to do apparently and takes time, holds the queue up, they would rather you don’t lose your paper receipt or you give an email so you shouldn’t be able to lose it.

If you'd read the thread you'd know that the click and collect order was for her husband not her

So, given they already had the DH’s email for the click and collect, the reason she couldn’t give that exact same email to them for the receipt was ……. that there was no drama in that course of action. He obviously didn’t care that they had it, as it was used for the click and collect!

If you'd read the thread you'd know that the click and collect order was for her husband not her.

A customer isn't there to support companies' stupid policies. It might not be great for the retail assistant but that isn't the customer's problem - they are allowed to say no to upsales and what they perceive to be requests for unnecessary personal data.

And all these stores DO give paper receipts in the end, so they aren't set up to be paperless.

The only reason they want email addresses is for marketing, lets not pretend otherwise.

Holding my hands up now to say I haven't read all the replies, so someone may already have said this, but (click and collect aside) our Dunelm has self-service tills now, and you just print your own receipts. I only have interaction with staff at the checkout if I've bought something that would trigger the security gate, but they just deal with that and I go on my way. (But even before they put the new tills in, they never argued with me if I said no to giving my email address. Maybe it varies depending on the store?)

Well done for standing your ground. Did you turn point out the irony of the paper now being able to come out?!

I do suspect this is all coming from above, data hungry, digitalising everything, and I get it, and with most cases I just go along with it, at times it’s useful, you can mostly unsubscribe, but there are a few instances where it does irk me on principle. If you don’t want to share your data and world is slowly grinding to a halt. Where is the consent?!

Sadly, my inbox which used to be well managed has now crept up to 2K+. I just can’t keep on top of it…

Another email address for crap a good idea, I may do that. Maybe something along the lines of ‘[email protected]’ 😂

He’s also that person with over 2500+ unread email notifications on his phone which bugs the life out of me lol.

Once it’s been approved, there’ll be a photo of mine. I can’t quite explain it

I always refuse after agreeing once and the email receipt never arrived. I don't trust it now so would do the same as you.

I bought a birthday card costing £3.50 from Dunelm today and paid by CC. I was automatically given a receipt.

A couple of months ago I returned a pair of trousers to Sainsburys and didn't have the receipt (lost it). But as I had also used my Nectar Card for the purchase they could locate the receipt via that, and gave me my refund.

I do this. I say I've only got a work email and I'm not allowed to give it. The whole asking for your personal data when you just want to bloody buy something pisses me right off

This is because staff will be under pressure to get emails from customers. Never underestimate that pressure! Failure can can start to make a job feel very insecure after a few rough 'performance interviews' - failure to meet KPIs is a big thing. I doubt very much that the assistant gave a rat's arse about your email address.

@pinenuts75 very niche knowledge here but Dunelm as a business do accept bank statements as proof of purchase if the product is faulty, as stated in the returns policy which is available online.

Don't ask me why I know that.