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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think previous owners of our new house were being unreasonable?

261 replies

TheGrumpyAccountant · 08/08/2025 21:11

Today was moving day. Having sold our house, we packed up and cleaned yesterday so that we could do a final clean/take last minute stuff today. All of our belongings were out and being stored as of yesterday afternoon. We handed in keys at 10.30am this morning and our funds were transferred to the solicitor of our sellers before 11am. At 1.15pm we were told that we could collect the keys to our new house from their solicitors. When we arrived at the new house the previous occupants were just ‘chilling’ in the house (despite having meant to have handed all keys to their solicitors). Standing with my toddler and newborn, when I (very politely) spoke to them they said that they had not yet been told they could collect their keys for their new house and so refused to leave until they knew they had somewhere to go as if something went wrong they’d have nowhere to go. I pointed out that if they don’t leave WE would have nowhere to go. After some quick calls to lawyers they were told they had to leave, so they eventually did.

We are in Scotland in case that makes any difference to legalities etc.

AIBU to this that they were unreasonable in this situation? They’ve really taken the shine off of moving day for me since it all got quite tense and stressy. We are also in the new house over 2 hours later than we could have been.

OP posts:
WearyAuldWumman · 08/08/2025 23:57

Didimum · 08/08/2025 21:19

In a chain, it’s meant to move from top down. The solicitors are supposed to communicate with each other from top down.

That's not how it works in Scotland.

Their solicitor had the money for the house. They had no right to stay there.

spoonbillstretford · 08/08/2025 23:56

AliceMaforethought · 08/08/2025 21:40

I'm astonished at these replies. These people were total CFs and in the wrong.

Indeed.

Seeingadistance · 08/08/2025 23:55

Saz12 · 08/08/2025 23:17

But, on The Day, the money goes via solicitors escrow accounts and the bank - so thete can be a time lag between you paying for the house and the vendor getting the money through.

So at those points anyone can be a dick about it, ie, I've paid so its mine/ I've not got the money so it's not yours yet.

But these particular cheeky fucker vendors clearly had received the OP's money as they had handed over the keys!

TennisLady · 08/08/2025 23:52

You’ll be annoyed right now but remember after a while in your new home you’ll forget all about it.

Always read about these sorts of crazy stories! We moved last year and had packed up and handed in keys but were waiting for the call from the solicitors to say we can collect the keys to our new home. We had an hour of sat in our cars outside our old home whilst waiting, we certainly didn’t keep a spare set of keys and sat in our old home when it wasn’t ours! Very odd behaviour of your vendors.

Namechange453918 · 08/08/2025 23:47

Its strange that your sellers actually handed in the keys before they were ready to move. Any time iv moved iv dropped keys into the estate agent after leaving my old house for the last time. I can see how it took the shine from your day and wasn't ideal but after reading some other horror stories in the scheme of things it could have been worse! Congratulations on your new home

RockStrangeNight · 08/08/2025 23:38

@Didimum You’re not wrong - mountain out of a molehill seems to be the basis of pretty much every thread on MN at the moment. Just non events. If these are AI generated they’re going off on some very weird and uninteresting tangents.

BlueBulgari · 08/08/2025 23:30

I once bought a house. Funds were transferred mid afternoon, and we became the legal owners. It then took the previous owners six hours to hand over the keys. We ended up unpacking all our belongings onto the drive because we had to return the van, then moving them again once we had the key. That was a stressful evening, as we wondered if we were going to spend our first night camping.

Ballardz · 08/08/2025 23:29

Didimum · 08/08/2025 22:29

Incorrect. The funds move from top down. The top of chain has no onward purchase.

Question - how do the buyers of the first house pay for their house if they haven’t sold their house yet?

It is bottom up. You’re wrong on this.

tigger1001 · 08/08/2025 23:27

SkylarFalls · 08/08/2025 22:09

Although I have always successfully aimed to be out and cleaned in the agreed time, I have never, ever, fully expected to definitely be in on time, and have planned accordingly.

There are too many moving parts on all ends. I think whilst technically legally "reasonable" to be in at the agreed time, realistically it was a bit silly of you, and frankly with kids that young it was irresponsible to not have planned a buffer, when completion is well known to be a bit messy

But completion wasn't messy. The funds transferred. The previous owners had given the keys to their solicitor. They just then decided not to move at that time.

was the ops house and the previous owners were just that and shouldn't have been there.

it wasn't anything to do with the completion and everything to do with the previous owners being cf.

TootSweeties · 08/08/2025 23:22

Thought you were going to say you couldn’t move in. Appreciate it was inconvenient though!

A friend arrived at her new home to find the previous owner with his feet up watching TV. He hadn’t moved a single thing because he didn’t trust the process and wanted to make sure they arrived. No removals firm booked or anything. Absolute madness and chaos! 😅

She can laugh about it now. All they could do was put a hold on their move, pay for a B&B and keep stuff in vans overnight. Never heard anything like it!

NoWordForFluffy · 08/08/2025 23:22

Lolapusht · 08/08/2025 23:18

Happened to us! Arrived to skip into our first home together to find the sellers say outside having a fag break! Said it had taken them longer than they thought it would so they’d have to leave this until tomorrow 😮 I was 7 months pregnant at the time and not best pleased. Our estate agent was aghast and said “never in all my years…”. They also left crappy nightshades and boobs that they never connected that I ended up talking to the dump 😡

Scotlabd had a different system to England and chains aren’t really a thing. Sane people soles however when it coves to comes relate/keys available. That’s competition and when it happens ownership passes to the buyers so the sellers have no right to either have themselves or their stuff in the house.

It's the same in England! Why would it not be?

Once you have the money for your house, it's not yours. You've no right to be in it. If your purchase fails, you're homeless.

SomeOfTheTrouble · 08/08/2025 23:21

Saz12 · 08/08/2025 23:17

But, on The Day, the money goes via solicitors escrow accounts and the bank - so thete can be a time lag between you paying for the house and the vendor getting the money through.

So at those points anyone can be a dick about it, ie, I've paid so its mine/ I've not got the money so it's not yours yet.

The seller had handed over the keys though. You don’t have the keys over until you have their money.
When you hand over the keys, the assumption is that you lock the door behind you. Not hand the keys over then sit in the property.

NoWordForFluffy · 08/08/2025 23:20

Saz12 · 08/08/2025 23:17

But, on The Day, the money goes via solicitors escrow accounts and the bank - so thete can be a time lag between you paying for the house and the vendor getting the money through.

So at those points anyone can be a dick about it, ie, I've paid so its mine/ I've not got the money so it's not yours yet.

No. You can only get the keys when the seller has the money. If people misunderstand that, they're idiots!

Lolapusht · 08/08/2025 23:18

Happened to us! Arrived to skip into our first home together to find the sellers say outside having a fag break! Said it had taken them longer than they thought it would so they’d have to leave this until tomorrow 😮 I was 7 months pregnant at the time and not best pleased. Our estate agent was aghast and said “never in all my years…”. They also left crappy nightshades and boobs that they never connected that I ended up talking to the dump 😡

Scotlabd had a different system to England and chains aren’t really a thing. Sane people soles however when it coves to comes relate/keys available. That’s competition and when it happens ownership passes to the buyers so the sellers have no right to either have themselves or their stuff in the house.

Saz12 · 08/08/2025 23:17

But, on The Day, the money goes via solicitors escrow accounts and the bank - so thete can be a time lag between you paying for the house and the vendor getting the money through.

So at those points anyone can be a dick about it, ie, I've paid so its mine/ I've not got the money so it's not yours yet.

NoWordForFluffy · 08/08/2025 23:14

Saz12 · 08/08/2025 23:12

Theres no "uk" property laws, in Scotland we have a different system.

But, as soon as the money is transferred to the vendors account, the house isnt theirs. There's often a stressful moving day where everything is done, the deal can't fall through without legal recompense (that's not the right word), but theres a bit of a delay with keys, money, removal vans, etc. You kind of just have to go with it and not be a walker er- sounds like your vendors were.

It's the same in England. Once you're sold, and you have the money, that's it. If your purchase fails you're homeless!

SpaceRaccoon · 08/08/2025 23:14

They're homeless. Same as Scotland

Thanks, so posters really are talking nonsense then! Ive only ever bought and sold in Scotland.

TheNightingalesStarling · 08/08/2025 23:12

If you go to a cafe and buy a cake then cake is then yours.
The cafe owner can't keep your cake while they decide how to spend the money.
Or while they wait for their purchase fro Amazon to arrive.
They have to give you your cake.

The house is yours when the money goes through. Not the sellers.

Saz12 · 08/08/2025 23:12

Theres no "uk" property laws, in Scotland we have a different system.

But, as soon as the money is transferred to the vendors account, the house isnt theirs. There's often a stressful moving day where everything is done, the deal can't fall through without legal recompense (that's not the right word), but theres a bit of a delay with keys, money, removal vans, etc. You kind of just have to go with it and not be a walker er- sounds like your vendors were.

NoWordForFluffy · 08/08/2025 23:12

SpaceRaccoon · 08/08/2025 23:04

It becomes a chain because nobody can get their money until their buyer gets theirs. It must be the same in Scotland.

No, they're in effect unconnected transactions. Once your house is sold and you have the money, it's not your house, and not your buyer's problem if there's a snag or delay with your own purchase.

Yes. Same in England!

Buyer 1 buys. Money goes to seller 1 / buyer 2. Seller 1 / buyer 2's money goes to seller 2 / buyer 3. Seller 2 / buyer 3's money goes to seller 3. Seller 3 is going into rented, chain ends.

If seller 1 / buyer 2's money gets trapped between their sale and purchase, it's tough. They're homeless. Same as Scotland!

Merryoldgoat · 08/08/2025 23:09

In a chain, it’s meant to move from top down. The solicitors are supposed to communicate with each other from top down.

I’m always confounded by the confidence with which posters can assert absolute guff.

RosaMundi27 · 08/08/2025 23:04

Didimum · 08/08/2025 21:19

In a chain, it’s meant to move from top down. The solicitors are supposed to communicate with each other from top down.

That's not how it works, legally, when the money goes through to your vendors, the house is legally yours. The vendors have no legal right to stay a minute past that point.

SpaceRaccoon · 08/08/2025 23:04

It becomes a chain because nobody can get their money until their buyer gets theirs. It must be the same in Scotland.

No, they're in effect unconnected transactions. Once your house is sold and you have the money, it's not your house, and not your buyer's problem if there's a snag or delay with your own purchase.

SomeOfTheTrouble · 08/08/2025 23:02

holysmokee · 08/08/2025 22:59

I’m not sure if people aren’t reading the OP correctly or something because the replies are mental.

I have never heard of or experienced previous owners still living in the house by moving day, because it’s after the keys have changed hands and the sale is complete- there’s no reason for them to have been there! They didn’t hand in all their keys and stayed living in a house they don’t own, cheeky and weird.

Yeah, there are loads of replies from people saying ‘no big deal, we just sat outside for an hour while waiting for the keys’. That’s an entirely different situation. The OP had the keys, the house was hers. There’s absolutely no situation in which it’s reasonable for a seller to hand over the keys, having received their buyer’s money, but stay hanging around in the house. It doesn’t belong to them.

Thehobbit2013 · 08/08/2025 23:00

i can’t believe that how many people believe that a chain works from top down. How can I buy my next house until I have released the funds from the sale of mine.

once the sale has completed the new owners own the house. The previous owners have sold their house regardless of where they have anywhere to go to they no longer own the house they’re in.

it may be called something differently in Scotland but surely there still effectively a chain. I.e the buyers use the funds from the sale of their house plus mortgage to fund the onward purchase.

as a side note I have sold in both Scotland and England and Scotland has by far the Joe simpler process.