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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think previous owners of our new house were being unreasonable?

261 replies

TheGrumpyAccountant · 08/08/2025 21:11

Today was moving day. Having sold our house, we packed up and cleaned yesterday so that we could do a final clean/take last minute stuff today. All of our belongings were out and being stored as of yesterday afternoon. We handed in keys at 10.30am this morning and our funds were transferred to the solicitor of our sellers before 11am. At 1.15pm we were told that we could collect the keys to our new house from their solicitors. When we arrived at the new house the previous occupants were just ‘chilling’ in the house (despite having meant to have handed all keys to their solicitors). Standing with my toddler and newborn, when I (very politely) spoke to them they said that they had not yet been told they could collect their keys for their new house and so refused to leave until they knew they had somewhere to go as if something went wrong they’d have nowhere to go. I pointed out that if they don’t leave WE would have nowhere to go. After some quick calls to lawyers they were told they had to leave, so they eventually did.

We are in Scotland in case that makes any difference to legalities etc.

AIBU to this that they were unreasonable in this situation? They’ve really taken the shine off of moving day for me since it all got quite tense and stressy. We are also in the new house over 2 hours later than we could have been.

OP posts:
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Seeingadistance · 20/08/2025 08:26

Nearly50omg · 19/08/2025 21:57

You may talk of just that but the rest of Scotland have exchange and completion 🤣

No they don't.

Here's a guide to buying property in Scotland, which details the terminology used. No mention of exchange and completion.
https://www.savills.co.uk/blog/article/192349/residential-property/how-to-buy-property-in-scotland.aspx

How to buy property in Scotland

Savills UK | The purchasing procedure differs significantly north of the border. Here's our 10-point guide.

https://www.savills.co.uk/blog/article/192349/residential-property/how-to-buy-property-in-scotland.aspx

AndyMcFlurry · 20/08/2025 01:11

Nearly50omg · 19/08/2025 21:57

You may talk of just that but the rest of Scotland have exchange and completion 🤣

Solicitors might say exchange and completion. Although the ones I know usually talk about the transaction settling or settlement.

But everyone else in Scotland refers to concluding missives and date of entry , just as @Seeingadistance says.

Even Rightmove etc mark adverts as SSTCM.

Nearly50omg · 19/08/2025 21:57

SomeOfTheTrouble · 12/08/2025 17:14

Completion under another name!

You may talk of just that but the rest of Scotland have exchange and completion 🤣

SomeOfTheTrouble · 12/08/2025 17:14

Seeingadistance · 12/08/2025 15:53

All this talk of exchange and completion dates is irrelevant as the OP is in Scotland.

We talk about date of entry. That's the date the money is paid/received, keys are collected, and the buyer gains, unless otherwise agreed, vacant possession of the property

Completion under another name!

HonoriaBulstrode · 12/08/2025 17:06

We talk about date of entry. That's the date the money is paid/received, keys are collected, and the buyer gains, unless otherwise agreed, vacant possession of the property

That's what completion is. The terminology may be different, but the process is the same.

Seeingadistance · 12/08/2025 15:53

All this talk of exchange and completion dates is irrelevant as the OP is in Scotland.

We talk about date of entry. That's the date the money is paid/received, keys are collected, and the buyer gains, unless otherwise agreed, vacant possession of the property

milveycrohn · 12/08/2025 09:43

Completion Date is technically 'Moving Date', although there is no compulson to move in, if you are not also selling your own property and have somewhere else to live.
eg, First Time Buyers do not have to move in on completion date, but they would be responsible for all utility bills and nowadays if the property is empty, then double council tax.
This whole thing happens because people do not realise that the selling of their house, and the buying of another is TWO separate contracts, but they have hopefully arranged them for the same date.
Exchange of contracts used to happen 28 days ahead, but nowadays this can be extended or shortened, but 28 days allowed you to sort out removal companies, and pack up, etc.

But these complications are why people love first time buyers or probate properties, etc, as they indicate the end of a chain.

MissAvainthesun · 12/08/2025 07:18

YANBU: My ex neighbours did this…the house was still full a day before the move virtually nothing had been packed. The husband was stressing as he was working away and could only get the day of the move off and a few days after. The wife at the time was a stay at home mum with a toddler. We offered to take her toddler out for the day so she could super speed pack. My eldest was two at the time, so me, another friend with her children did a group day out with the neighbours kid. At the end of day out we phoned her to let her know we were on our way back and it was fine for her child to nap at ours till early evening to give them more time.

When we went round, only a couple of boxes had been packed. She’d popped out to get a few things for the new house and ‘forgot the time’. DH, I and another neighbour helped pack as much as we could. On the morning of the move it was pure chaos, I again watched their toddler whilst DH, other neighbours DH and a few others helped lug heavy items into a moving van while she packed.

They were supposed to be out by 12 the new people turned up and sat at the end of the cul de sac in their moving van looking incredibly pissed off, they finally got in at 4pm.

The neighbour ended up storing a tonne of boxes in our hallway…luckily they were only moving to the next mini village 20 mins away but I’ve never seen tension like it.

From what I understand they had to pay the new neighbours compensation as there was some clause in the agreement that if they were more than an hour late handing keys in they were charged per 30 mins.

pestowithwalnuts · 11/08/2025 21:25

HonoriaBulstrode · 11/08/2025 21:16

There was a program on a few years ago about moving chains
Voice over done by Kirsty Allsop

Yes I remember that one. At one house the purchasers arrived to find the mother just wafting around and the little girl skipping around in fairy wings and no preparations made to move out. As I recall the purchasers and their movers just started taking the furniture out of the house and dumping it in the garden so they could get theirs in.

Do you remember the one where the sellers lived abroad and the purchaser got in and wallpapered and then built a tree house in the garden

HonoriaBulstrode · 11/08/2025 21:16

There was a program on a few years ago about moving chains
Voice over done by Kirsty Allsop

Yes I remember that one. At one house the purchasers arrived to find the mother just wafting around and the little girl skipping around in fairy wings and no preparations made to move out. As I recall the purchasers and their movers just started taking the furniture out of the house and dumping it in the garden so they could get theirs in.

BigAnne · 11/08/2025 21:12

BlotAnExpert · 11/08/2025 14:22

Does no one use the money from their sale to fund the purchase then?

We absolutely have chains, there's no other way to do it.

MadeInYorkshire69 · 11/08/2025 20:59

When we moved in the previous owners still had loads of furniture in ( they were moving stuff in a small van on the cheap) They also left all the downstairs doors off the hinges to get their big ass sideboards etc out. Acted all huffy and entitled about our removers wanting to get our furniture in.

pestowithwalnuts · 11/08/2025 19:25

There was a program on a few years ago about moving chains
Voice over done by Kirsty Allsop
Some of the stories were unbelievable cheeky fuckery

Just checked it. It was called The Property Chain

Allergictoironing · 11/08/2025 19:12

Blablibladirladada · 11/08/2025 18:57

That seems fine tbh.

If they were ready to go and just waiting to see their bit of chain is complete so them INCLUDED that is fine. People really need to breathe…

They may have been ready to go, but they weren't gone despite that part of the chain having been completed. So they were staying in a house that a) wasn't theirs and b) the legal owner wanted possession of so they could move in. They should be the ones waiting in cars for their purchase to complete, not the person who's purchase has already completed.

What would OP have done if her vendors had failed to complete by the end of the banking day? Opens a whole can of financial and legal worms (liability, overnight costs, insurance etc). The vendor should have been off the property at completion of that sale.

Blablibladirladada · 11/08/2025 18:59

HonoriaBulstrode · 11/08/2025 16:48

They shouldn’t have completed on one transaction without doing so on the other,

They were completing on the other transaction (their purchase) they just hadn't received the call to say the funds had landed in their seller's account. You often do have to wait a bit for the call, but you can't wait in the house you no longer own!

yeah better to wait in the car, in the cold…lol

Probably a bit awkward but seriously, it aren’t the end of the world. Maybe they thought it’d be quicker.

Blablibladirladada · 11/08/2025 18:57

Allergictoironing · 10/08/2025 19:22

There are 2 transactions taking place for anyone not at the bottom or the top of a chain, your sale of the old house and your purchase of the new one.

In OPs case the transaction had completed on both the house they had sold, and the house they were purchasing. From their vendor's point of view the transaction had completed for them selling their house to the OP, but they were waiting on notification that their purchase had gone through. So they HAD heard about them no longer owning their old house, just hadn't yet heard about the new one.

That seems fine tbh.

If they were ready to go and just waiting to see their bit of chain is complete so them INCLUDED that is fine. People really need to breathe…

HonoriaBulstrode · 11/08/2025 16:48

They shouldn’t have completed on one transaction without doing so on the other,

They were completing on the other transaction (their purchase) they just hadn't received the call to say the funds had landed in their seller's account. You often do have to wait a bit for the call, but you can't wait in the house you no longer own!

Lyraloo · 11/08/2025 16:13

Didimum · 08/08/2025 21:15

Bit of a mountain out of a molehill, OP. Everything ended up fine.

FWIW, I wouldn’t leave my house until I got the completion call from my solicitor either.

Edited

No it’s not, moving house is really stressful and arriving at your new home with your children and all your worldly goods to find the old owners illegal squatting in your new home, is horrendous!
you say you wouldn’t leave, lol I think if the police were called they’d have a different view point. They shouldn’t have completed on one transaction without doing so on the other, totally their fault and they should have done the decent thing and got out, as should you if you’re ever stupid enough to put yourself in that position!

BlankBlankBlank14 · 11/08/2025 15:27

Everanewbie · 11/08/2025 14:58

But what I'm trying to say is that "moving day" isn't really a thing in legal speak. Completion date is usually moving day because if you're selling to buy, you would be otherwise homeless. And you need the funds from selling to pay for the new one. I don't understand the separation of "completion" and "moving"

Agreed!

👍

SomeOfTheTrouble · 11/08/2025 15:01

No, you are right. There is no such thing as ‘moving day’ as a separate concept.

Everanewbie · 11/08/2025 14:58

BlankBlankBlank14 · 11/08/2025 14:54

But not if you’re selling, that’s the whole point of the thread. The OP was buying a house that had been sold to her and therefore on completion day it had to be empty for OP to be moving in to, even if she decided she’d move into it 10 years later. The PP saying nothing happens on completion day and moving doesn’t happen that day, is totally wrong if you’re selling.

But what I'm trying to say is that "moving day" isn't really a thing in legal speak. Completion date is usually moving day because if you're selling to buy, you would be otherwise homeless. And you need the funds from selling to pay for the new one. I don't understand the separation of "completion" and "moving"

BlankBlankBlank14 · 11/08/2025 14:54

Everanewbie · 11/08/2025 14:45

Surely once you complete, its yours? Moving date could be that day if you wanted, but not necessarily. I completed on a Wednesday and moved on a Thursday, but I was renting previously so had that luxury.

But not if you’re selling, that’s the whole point of the thread. The OP was buying a house that had been sold to her and therefore on completion day it had to be empty for OP to be moving in to, even if she decided she’d move into it 10 years later. The PP saying nothing happens on completion day and moving doesn’t happen that day, is totally wrong if you’re selling.

Everanewbie · 11/08/2025 14:45

BlankBlankBlank14 · 11/08/2025 13:51

You’re so wrong!

So on completion date you own the house you’re buying….

But it’s not yours until “moving date” which doesn’t mean completion date.

Another poster not in the legal profession!

Surely once you complete, its yours? Moving date could be that day if you wanted, but not necessarily. I completed on a Wednesday and moved on a Thursday, but I was renting previously so had that luxury.

BlankBlankBlank14 · 11/08/2025 14:30

StrawberryWater · 11/08/2025 14:19

Sounds like the previous owners to our house!

Cheeky mare was still in the house with not a thing packed when we turned up with our removal truck! She was the one who insisted on that day and time! She'd already handed the keys over.

We had to get the solicitors involved who eventually told her to get out. We ended up with a huge fine from our removal company.

Oh and to top it off. The cheeky cow left some of her bits and pieces and she didn't come back until like a week later when I threatened to throw everything in the bin. She went to get a mirror off the wall and I found her standing on my brand new white sofa in her wedge heels.

Not proud but I did shout at her at that point. I was done.

It's put me off buying another house even though I want to move!

God that’s a nightmare!!! Cheeky fucker of the highest order!

BlotAnExpert · 11/08/2025 14:22

allthemiddlechildrenoftheworld · 08/08/2025 22:03

@Didimum In scotland we do not have chains!! our system of house purchase is much simpler than in england

Does no one use the money from their sale to fund the purchase then?