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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AccidentallyWesAnderson · 08/08/2025 08:56

PlanetJanette · 08/08/2025 08:55

Her purported Twitter feed.

Axe to grind against trans people, or boundary pushing inappropriate acting men?

PlanetJanette · 08/08/2025 08:56

TheKeatingFive · 08/08/2025 08:54

I see @PlanetJanette has pivoted from 'this is perfectly reasonable behaviour' to 'the mother is lying'.

In the space of just a few posts 🙄

No. It has remained it is perfectly reasonably behaviour because the claims made by the mother that could render it unreasonable do not stack up.

TheKeatingFive · 08/08/2025 08:56

PlanetJanette · 08/08/2025 08:55

Her purported Twitter feed.

What there indicates a longstanding axe to grind?

PlanetJanette · 08/08/2025 08:55

TheKeatingFive · 08/08/2025 08:52

clearly has a longstanding axe to grind against trans people

This is absolute nonsense, where are you getting that from?

Her purported Twitter feed.

TheKeatingFive · 08/08/2025 08:54

I see @PlanetJanette has pivoted from 'this is perfectly reasonable behaviour' to 'the mother is lying'.

In the space of just a few posts 🙄

myplace · 08/08/2025 08:54

cosimarama · 07/08/2025 17:33

According to the mother, the child was looking at underwear and appeared to be alone (mother out of sight) when she was approached from behind by the employee - who she said they both knew was a man - asking the girl if she needed help. The mother seemingly showed herself to say “no, thanks” or similar and the employee quickly walked away with no response. The mother said the girl was upset to be asked by a man if she wanted help with underwear. These additional details were given by the mother on X. She emailed the company asking for a new policy whereby male staff don’t approach children about underwear and was given an apology and was told this particular staff member should have been in a different area of the store and does not work in the lingerie department. The underwear section in this store is on a different floor to the sections where the staff member works. Obviously many responding comments are centred around the fact M&S staff don’t approach customers - even in the departments they work in. This employee broke this policy to approach a young teen girl who wasn’t seeking help in the (obviously more sensitive) lingerie department, where they don’t actually work. Their response was unusual when the mother appeared. The devil is in the detail in this case.

I find it so interesting that many many posters rush to feel empathy for the Trans employee and fill in the details of the story in their imagination- may not be trans, just offered to help, perfectly innocent, like offering to help with bacon etc.

No empathy for the mother and daughter who have said the employee was a man, he approached the girl who appeared to be alone in the lingerie department.
Those are facts, undisputed by M&S. the details you fill in from context- M&S don’t have staff hanging around offering to help. They are engaged in tasks, you seek them out of you need them; ‘help’ in a lingerie department inevitably means talking about underwear, not bacon; men should not approach young girls under any circumstances but the most dire.

So where is the empathy for a mother and daughter who were alarmed by a man trying to discuss underwear with an unaccompanied child?

Where is the empathy? Why is it all directed to the employee?

PlanetJanette · 08/08/2025 08:54

Countdown2023 · 08/08/2025 08:48

M&S are introducing gender neutral toilets and changing rooms to their stores.

They need to consider the possibility of potential harm to young people and vulnerable adults. It’s all very well being inclusive but M&S now have to accept the other risks that go with this.

It’s interesting that on another thread it was mentioned that Rigby&Peller(?) staff have to have a DBS check for fitting under-16s even with a parent present.

Why is bra fitting relevant here? The employee did not offer a fitting service and there’s no indication that they have any involvement with that service, which requires specific skills and training.

I’ve no idea what M&S approach to hiring bra fitters is but it seems entirely irrelevant to this particular employee.

Countdown2023 · 08/08/2025 08:53

PlanetJanette · 08/08/2025 08:45

Of course it matters. Because the whole inappropriateness hinges on claims that the employee approached a lone teenager to ask if she needed help.

The only ‘proof’ of that is the claim of an anonymous mother who, assuming the anonymous Twitter handle is actually her, clearly has a longstanding axe to grind against trans people. So if the mother’s story is riddled with more holes than Swiss cheese then it becomes and even less of a solid basis to publicly shame and smear a (probably entirely identifiable) person for doing their job.

I don’t think that gets away from the fact that safeguarding training now needs to be considered by retailers. It is far too easy for those with inappropriate intentions to access young people and I am not saying that this was the case in M&S.

There have been far too many instances of paedophiles hiding in plain sight, sometimes with police friends eg Stephen Ireland of Surrey Pride and the Surrey Police

TheKeatingFive · 08/08/2025 08:52

PlanetJanette · 08/08/2025 08:45

Of course it matters. Because the whole inappropriateness hinges on claims that the employee approached a lone teenager to ask if she needed help.

The only ‘proof’ of that is the claim of an anonymous mother who, assuming the anonymous Twitter handle is actually her, clearly has a longstanding axe to grind against trans people. So if the mother’s story is riddled with more holes than Swiss cheese then it becomes and even less of a solid basis to publicly shame and smear a (probably entirely identifiable) person for doing their job.

clearly has a longstanding axe to grind against trans people

This is absolute nonsense, where are you getting that from?

FinanceLPlates · 08/08/2025 08:52

PlanetJanette · 08/08/2025 07:43

By on the record I mean quoted from the M&S email. Because what the mother is claiming is contrary to how M&S says it operates.

As for the offer to draw a diagram I’m not sure how that changes the basic contradiction between the mothers certainty that the employee could not see her but also her statement that she could see the employee come over. Also she needs to get her story straight - she simultaneously claims she saw the employee approach and that the first perception of the employee was hearing their voice. Which is it?

Of course this is all beside the point. What is not beside the point is that an employee - regardless of sex - asking an adult and her teenage daughter if they need help and withdrawing when the help is declined is perfectly normal customer service.

Whatever happened to “We believe you”?

TheKeatingFive · 08/08/2025 08:52

sashh · 08/08/2025 08:49

That is something an abusive parent would do.

I was forever being put in inappropriate embarrassing situations by my mother.

This is the thing. Do these women not understand what they're doing to their children? Or do they understand perfectly, but do it anyway?

TheKeatingFive · 08/08/2025 08:50

PlanetJanette · 08/08/2025 08:40

So why do their job adverts require staff to ‘proactively’ engage with customers?

Have you ever been to an M&S? They do not approach you unprompted, in the main. M&S staff staff have confirmed (on here and on X) that the policy is to facilitate peaceful browsing

The do talk and chat at the till, the changing rooms, returns section, I expect that's what's they mean in the ad. They are very helpful and friendly when asked for help.

Perhaps there are very specific circumstances where they see a customer who needs intervention and they are trained to do.

A man, approaching a 14 year old, unprompted while shopping for bras would not be one of those circumstances.

sashh · 08/08/2025 08:49

That is something an abusive parent would do.

I was forever being put in inappropriate embarrassing situations by my mother.

Countdown2023 · 08/08/2025 08:48

M&S are introducing gender neutral toilets and changing rooms to their stores.

They need to consider the possibility of potential harm to young people and vulnerable adults. It’s all very well being inclusive but M&S now have to accept the other risks that go with this.

It’s interesting that on another thread it was mentioned that Rigby&Peller(?) staff have to have a DBS check for fitting under-16s even with a parent present.

PlanetJanette · 08/08/2025 08:45

GiantTeddyIsTired · 08/08/2025 08:07

And employees never act contrary to how they should? If this person has, isn't that just another red flag rather than an excuse?

I'm 5' tall - I'm hidden behind the stands in clothes shops by virtue of that - it's easy for someone to see one person, but not another when shopping FGS - that's why it's so useful now that my son is getting taller, my younger son and I can finally find him in shops when we've all wandered off and lost each other.

I think you're mixing up who said what, and who was doing what TBH - although also, I don't think it matters if she saw him when he came up, or only when she heard his voice - it's the approach that was innapropriate

Of course it matters. Because the whole inappropriateness hinges on claims that the employee approached a lone teenager to ask if she needed help.

The only ‘proof’ of that is the claim of an anonymous mother who, assuming the anonymous Twitter handle is actually her, clearly has a longstanding axe to grind against trans people. So if the mother’s story is riddled with more holes than Swiss cheese then it becomes and even less of a solid basis to publicly shame and smear a (probably entirely identifiable) person for doing their job.

TheKeatingFive · 08/08/2025 08:44

Countdown2023 · 08/08/2025 08:38

This definitely.

A lot of journalists have this privilege and love to ‘virtue signal’. It’s not surprising that some are struggling for readers.

okay so her daughter wouldn’t mind being approached by a trans woman in the lingerie department but the vast majority of young teen age girls would. Some would be freaked out by ‘creepy’ behaviour.

M&S need some safeguarding procedures in place that protect the child and not the feelings of adult workers and shoppers.

okay so her daughter wouldn’t mind being approached by a trans woman in the lingerie department but the vast majority of young teen age girls would

Exactly, it's the arrogance of this kind of reasoning that's so infuriating.

Why does this woman think her daughter's reaction is the benchmark for all young girls? Plenty of teenagers would be made deeply uncomfortable by this. Why does this journo think we shouldn't listen to the young girl involved?

Countdown2023 · 08/08/2025 08:42

hiintrepidheroes · 08/08/2025 08:20

It is common practice for staff to cover multiple departments and areas. It really is getting to the point where simply offering customer assistance isn’t ok by some people now.

Shop layouts can be confusing so offering basic help, regardless of shop area, is basic customer service.

I am calling this out for what it is, transphobia.

I work in retail, we have male colleagues in the prep area behind the scenes working deliveries. That includes unpacking and handling bras and underwear.

We have male colleagues specialised in baby car seats and working in the children’s departments.

Being male or female, trans or not, has no effect on their ability to do their job. Believe me, colleagues would talk and report if there was any concern over a colleague.

It is not transphobia it is a safeguarding fail.

M&S need to take some responsibility and to introduce safe-guarding training.

PlanetJanette · 08/08/2025 08:40

TheKeatingFive · 08/08/2025 07:51

What is not beside the point is that an employee - regardless of sex - asking an adult and her teenage daughter if they need help and withdrawing when the help is declined is perfectly normal customer service

No. A man approaching a 14 year old girl, unprompted, in the lingerie department when she's shopping for bras, asking her if she needs 'help' is not normal customer service at all.

We all know that, including you,

Regardless M&S do not have a policy of approaching their customers unprompted. The policy is allowing 'peaceful browsing' and offering help if asked.

So why do their job adverts require staff to ‘proactively’ engage with customers?

Countdown2023 · 08/08/2025 08:38

cariadlet · 06/08/2025 16:06

I read the article. The writer is a privileged idiot.

This definitely.

A lot of journalists have this privilege and love to ‘virtue signal’. It’s not surprising that some are struggling for readers.

okay so her daughter wouldn’t mind being approached by a trans woman in the lingerie department but the vast majority of young teen age girls would. Some would be freaked out by ‘creepy’ behaviour.

M&S need some safeguarding procedures in place that protect the child and not the feelings of adult workers and shoppers.

NewBlueNoteBook · 08/08/2025 08:36

Notsosure1 · 08/08/2025 08:19

I’m not a man and have never needed to be fitted by anyone other than my mum for my first bra many years ago. I’d have probably coped on my own but mums tend to like being involved.

I think context is everything here. Obviously if he was approaching her in a darkened corner and asking her how big her new breasts were and what type of bra would suit them, that is grotesque. If on the other hand he merely asked if she needed any help - how is that predatory? She was in total control as to what went on after that - asking for a female assistant, where the changing rooms were, or a simple. “No thank you” would have ended their interaction or God forbid helped her in the purpose of finding underwear. He wasn’t going to grab her by the wrist, march her behind a curtain and rip her clothes off. Wasn’t he just asking if he could be of any help? He should be nowhere near the changing rooms but the shop floor, what’s the problem?

I agree, context is indeed everything here.

The context is a lone 14 year old girl having an unwanted interaction with an adult male. About underwear.

14 year olds do not consider themselves “in control” in any interaction with adults.

Children and teenagers are taught to respect adults and do what they tell them. Especially teenage girls.

Even when they are uncomfortable and alarm bells are ringing it’s hard for a young teenager to get themselves out of that situation.

I know, I was that teenager more than once. If you haven’t ever experienced that, I’m really glad but suggest that you are very lucky.

The man doesn’t need to have asked actively creepy questions for the interaction to be uncomfortable and disturbing.

He doesn’t need to have been intending to hurt her for the interaction to have been harmful.

So context is indeed all.

Because the reason men don’t approach teenagers in lingerie departments is because there is absolutely no bloody context in which a teenage girl would be ok with that.

BoudiccaRuled · 08/08/2025 08:31

The Indie is missing the direction the trans debate is heading in. I find it hard to believe their (and the Guardian) journos genuinely hold the views they publish.
Zoe Williams wrote that if you know a carer it's because they have cared for your parents. Ignoring the fact that you may just know someone who happens to be a carer as a job. They are all in a highly sanitised, dreadfully middle-class echo chamber, crazy, extreme liberal bubble.

TheKeatingFive · 08/08/2025 08:26

GiantTeddyIsTired · 08/08/2025 08:25

How the man was dressed is neither here nor there. The fact he was a man, behaving inappropriately towards a child is the salient fact.

Quite

AnSolas · 08/08/2025 08:26

HotSauceNow · 06/08/2025 19:01

I do hope this is woke rage bait rather than a serious point of view.

Well

The senior doctors in Fife A&E were happy to have a woman (who they worked with for years) arrested and loose her career (not just her job) for objecting to a man watching her change her clothes. The whole Board (running a hospital) have allowed a defense where staff (whom they employed in key roles) testify that he/she is not able to work out if a person is female or not.

And Scotland again the nutjobs (which included elected politicians) who tried to change the law to allow a medical examiner (who was informed a rape victim requested a specific sex) to place his/her body parts and objects inside and on the victim while knowing he/she was the other sex, to then go on to use his/her actions to convict someone else of rape. The nutjobs actually believed that people like that should be employ by the State and that that demand was a positive political position for transgenderism.

So while this may be a mother using her child to writing click bate there will be a whole lot of people (including on this thread) who will go

That didn't happen.
And if it did, it wasn't that bad.
And if it was, that's not a big deal.
And if it is, that's not his fault.
And if it was, he didn't mean it.
And if he did, she deserved it.

When it comes to safeguarding they will create a special cast for who the rules should not apply.

TheKeatingFive · 08/08/2025 08:25

GiantTeddyIsTired · 08/08/2025 08:23

The girl was there. She was approached by a strange man in the lingerie department, and she felt threatened.

A man who thought she was alone, and who didn't work in that department, in a shop where the policy is to be available, but not to approach customers. That's 3 little bells ringing already, and I trust the girl to know when she's being made to feel uncomfortable.

Just like there are times when a man has approached me and it's been fine, and other times a man has approached me and it felt off.

I trust the girl to know when she's being made to feel uncomfortable.

Remember when it was fashionable to pretend to care about women feeling uncomfortable? That seems like a long time ago, doesn't it?

GiantTeddyIsTired · 08/08/2025 08:25

How the man was dressed is neither here nor there. The fact he was a man, behaving inappropriately towards a child is the salient fact.

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