Am I being dramatic or was this a bit aggressive

That's not the clients fault.

What more aggressive option did she have then a debt collection agency? And she went right to that on an payment that wasn't even late yet!

I work with clients online and have just had a no-show. I sent a quick ‘calling it, hope all’s well’ email and spent the time catching up on emails. My client had a very good reason for not showing up and I’d feel terrible if I’d sent them such a threatening message.

Also, your therapist should have checked you had a second way of contacting them, that’s on her.

I hope this hasn’t put you off forever and you find a more sensitive therapist in future.

No...

I'm guessing she's had lots of issues with none payment so is clearly laying out her terms

Debt collection? Grow up.

She threatened you with debt collectors because she waited for five minutes?!

This woman is supposed to be employed in supporting the mentally vulnerable?! Fuck me.

She needs to get a new profession. Maybe she should become a debt collector seeing as she's so fond of them.

I'd consider complaining about her to whichever governing body she belongs to, or the company she's employed by. Absolutely shocking behaviour.

Yes report her. These types shouldn't be working.

That's really not normal at all. The one big rule in therapy is that trust, and giving the client a sense of safety is massively important. If she doesn't understand that that email undermined all of the work that she was doing with you, then she is probably not a good therapist. I would definitely go elsewhere.

Sounds utterly bonkers. I think half the people who set themselves up as

' therapists' need help themselves. It's a case of ' physician heal thyself'. Seriously. The therapy industry in this country is well out of control . Every Tom, Dick and Harry is getting in on the act. I could tell you a hundred bloody stories ive heard from people about unskilled, shitty therapists. A great therapist is a great thing. But, god, there are some dreadful ones out there. The whole bloody industry need overhauling. Some of these people do great damage.

Agree.

Blimey, you don't want a therapist like her. Sounds as she needs one to tackle her aggressive behaviour. Dump her and find someone else perhaps who you see in person. I do appreciate that people need to be paid as in me with a beauty therapist where I have to cancel last minute, but not aggressively.

If it's that difficult to secure payment then the sensible thing to do is require payment up front. Not threaten a therapy client as the first step five minutes into a session!

Just to say, the client I have that is the worst non-attender, is currently at about day 45 without paying the invoice I've sent them.

I have to threaten to cancel our work before they pay at times. I know it isn't because they won't pay, they are just very busy, but it is very rude.

This type of client is in the minority. But who knows which clients will be that client? Better to have an overall policy and line in place so everyone is aware.

Was met by an email stating she had waited on call for 5 minutes, this slot could have been used by another person in need and I’m to make full payment for the session within 5 days or she’ll pass to a debt collection agency and all future planned sessions are now cancelled.
This happened within literally 10 minutes of me trying to get online.

The fact that she sent that response DURING your actual scheduled time while you were actively trying to connect with her on Teams and had let her know about your wi-fi difficulties while you were doing it is appalling.

I would report her to whatever oversight organisation exists and leave a public review. Her own email blurb speaks for itself.

That’s unbelievably hostile.

Ive never had a therapist that I could imagine being 20% this aggressive.

I’m an un empathetic cow but even I’d have thought a therapist would message “I hope everything’s ok. I waited in the room” etc etc ie come from a place of concern rather than “gimme money@

Doesn't matter if it's a standard, pre-written email. There is absolutely no need for that aggressive tone.

I suspect she just logs it and it sends out a standard automatic message. You could have and should have used t he rest of your time when offered.

If you feel that she's really helping you feeling better normally you can talk to her about how her message made you feel. I think (hope) this was a prewritten standard response so she should be made aware of how it comes across. Given how she reacts to you telling her how it feels should be decisive of whether you can continue with her as your therapist or not.

That’s really unpleasant and aggressive. In this situation, my first thought would be for the welfare of my client, not threatening debt collection. I couldn’t work with the therapist again-the trust would be gone.

You don't think "if you don't pay within 5 daya thenim passing your debt on" is aggressive ?

I would take screenshots of the email and report to whichever professional body she is a member of. Threatening debt collection? Outrageous. I’m sorry OP.

Well maybe it's just me then because I don't read it as aggressive

I see you paid sorry I misread, find someone else.