Am I being dramatic or was this a bit aggressive

Sounds like she's the one who needs therapy, not you! 🤔 Dump her and find a new therapist! X

That’s awful. To put it into context, I had problems accessing counsellor sessions 2 weeks on the trot which meant I missed 15 minutes at the beginning of each session, she waited for me each time. After the second time it happened, the counsellor emailed me and offered a free 30 minute session. That’s what should happen!

I go to my therapist. I have been going for a while. One session I was a few minutes late due to some flooding and had to go a different way. I apologised and she said don’t worry you are always here on time so I thought something must have happened. That is the sort of response you would expect

Its just a standard email they send. Always tskr them up on the call rather th online session

And generally I’d only expect an email like that if you’d missed the whole session with no contact to her where she would be within her rights to ask for payment and assume you wanted no further sessions.

That’s pretty extreme yes. When I’ve had issues connecting I’ve messaged my therapist and they’ve been really nice about it - where possible they’ve even extended the session to make up the lost minutes.

And they’d never just cancel all my sessions without calling me to discuss first. It’s also odd you don’t have her phone number for issues like these.

She is out of order and I'd not bother with her again.

I'd send her an email outlining how rude, aggressive and unprofessional her message was and that you will be finding another counsellor and reporting her to her governing body. Absolutely unacceptable and she needs telling!

I've had trouble getting on calls before and usually my therapist will text me asking if I'm OK.

Occasionally I have a full on week and even forget to send the payment over until stupid o clock in the morning the day of the next session. He's had many a bank transfer at 2 in the morning. Never even commented, except to ask if I was having trouble sleeping.

She was way out of order. How unprofessional of her.

Like everyone else said, I wouldn't see her again. But I hope you'll persevere with therapy, it's so worth doing, but easy to feel discouraged when someone like this has broken your trust.

That's shocking. I was once late for a session (very unusual) as I got the time totally mixed up. My therapist texted me after 10 mins, was really understanding when I arrived late, and actually gave me some extra time for free. I know that no one is under obligation to do that, but your therapist's response sounds absolutely shocking - I can imagine that the trust is completely broken.

This is absolutely disgusting ive just sent it to my auntie who does counselling,cbt etc in the uk and she said thats bad on many levels and she needs reporting ...I dont know whether your in the uk or not?

I wouldn't bother with her again. Things happen in life we have no control over and she obviously hasn't taken it into consideration. Money is nearly always important to the private therapists. Ask your GP to refer you to NHS one...no charge and most are really good. Gill x

She needs a therapist. That’s ridiculous.

Probably more hurtful as she knows more about you and your issues/problems and what your dealing with therefore should not be so hard faced business

Absolutely 🙌💯

Yes it's an aggressive mannered email & could be the final nail in the coffin for someone in need of therapy in the 1st place
Is she trying to send vulnerable folk to an early grave💚😩
Money should never be the prime priority for those whom choose counselling for their vocation 🙏

They are to wait 15 minutes for this exact reason, do you have a engagement contact, legally they must have you sign an engagement contact that will tell you about waiting periods and fees for none attends.
If you've signed one that states this then she's within her right to enforce it if she's not made you sign one then you can dispute it and tell her it was unreasonable . However you should really be trying to sign on at least 10 minutes prior to appointment , so you bring any issues to her attention prior to the start of the appointment, this should also be in your contract. Me and my therapist both have issues using teams and takes us around 5-20 to get in and it sometimes glitches.

I would just send her an email about it, and ask for her number incase this happens again and ask her for the benefit of the doubt , it seems silly to throw away a working relationship over something so silly. Just communicate your feelings to her respectfully and she may offer you a solution. Me and my therapist just usually laugh and make bets for how long its going to take us to get on line at our next session haha 😄 but I do communicate any issues prior to the appointment time starting so she doesn't charge me because I've notified her prior to the start time and she will still give me my full hour.
Don't cut your nose off to spite your face , your lack of planning was also a problem here

how can you not see being threatened with going to a debt collector...and after 5 mins ..as not being aggressive and un called for?

Yes couldn't agree with you more sincere soul

Completely Concur With You

My Goodness I'm so sorry to hear you experienced this from someone whom's meant to be helping heal you, on your side & in your corner
She's so out of order & the aggressive tone she demonstrated towards you could easily throw a vulnerable person right over the edge
Please look for a compassionate empathetic understanding new counsellor
They do exist & times the best true test of showing their true colours
God Bless You&Yours
💚🌼💚

Ridiculous on her part. The only person this would have effected is you losing ten mins of your therapy time, she was still being paid and clearly had the heads up you were trying to log in. I wouldn’t feel comfortable being vulnerable with such a person again. I’d find someone else.

Very aggressive, I used to draft counselling contracts and there should be a clause in yours that states how many sessions can be missed before they are cancelled. But 10 mins delay followed by the response you got would put me off.

But even if it's a standard email, it's over the top. And it's an indication that she's not on top of things if she generates emails like that and then has to send other emails to say it's 'fine'. Bad admin at very least, and potentially very upsetting for new, vulnerable clients.

Super aggressive tone. It'd be one thing having those as T&C's but to have that email come 10 minutes in - no. You'd always be stressed about WiFi issues if you stayed with her for a start! She seems to think her services are colossally in demand so I wouldn't feel guilty about going elsewhere yourself 😉

I'd find a new therapist and as PP have said agree an emergency alternative way of contact (eg a number you can call from a landline) or check upfront what happens (I'd expect them to clarify their terms for no-shows anyway).