To not transfer money at petrol station

Doesn't really matter. The police were called and arrested the aggressive driver who paid the wrong bill. It seems well understood what happened. No needs for CCTV. And if an inquiry needed it, then that's going to look very bad for the petrol station owners. Enough to lose a franchise potentially.

It sounds very much that the employee was an accomplice in this. If it was a genuine mistake, surely the only sensible thing would be to call the customer back, apologise for the mistake, refund his payment and take correct amount attached to the pump he actually used. Then to ask you to pay for your petrol, with profuse apologise for the delay.
Telling you to pay another customer is bonkers - it would not even make the till add up.

I hope you made it clear to the police that the aggressive guy who had been drinking was also the driver? That way he’s done for drink driving too

Refunds are easy and part of the job on a daily basis.

Definitely YANBU. Write to the head office of the petrol station owners. Disgusting.

The pay at the pump where I live doesn't actually work like that, although it does tell you it will hold £99, but, if you've not got £99 it holds what you do have in your account and presumably cuts off when you reach that amount.
I've had less than £99 in my account and it's held the amount I do have until I've finished and then released the difference, usually before I've started the car and driven off. I've never hit the limit.

Of course not all will be the same or it might be that different banks process it differently?

Some people can't afford to pay at the pump as they charge £100 to your card and it could make thrm over drawn if they don't have £100 in there in the first place.

It all sounds terrifying @Phugs . Well done for holding your ground.

Wow that sounds so dodgy. And really scary. You definitely did the right thing. Glad he was arrested. Idiotic petrol station staff though.

I have to say that this has happened to me once where I accidentally paid for the wrong petrol and the the petrol station refused to refund the money. They said they had checked with me which pump and I had mistakenly confirmed the wrong number (which I had) . The person who had actually used the petrol I paid for came in after me and luckily they had bought more petrol than I had so agreed to pay my petrol bill instead of theirs.

The petrol pump guy said they had no way of refunding petrol that had been paid for without proof I had not taken that petrol. In fact he was very upset when I realised after paying that I had paid for petrol from the wrong pump and made me wait for the person whose petrol I had paid for to come in and pay. It was completely my fault as I was distracted and had not paid proper attention to the amount that I was due to pay for and i misread the pump number. Also I had bought some other things which meant I didn't twig until I had made the payment

Luckily the person whose petrol I had paid for was happy to be charged for less petrol than they had actually bought and I accepted that I would have to forfeit some money and so paid a 'fine' for my carelessness, in that I paid for more petrol than I bought. I didn't ask the person to refund me for the extra petrol I had bought that they used, I was too embarrased to do that.

It was annoying as I did think the petrol station could sort it out, but they wouldn't but I was not drunk and was willing to accept some responsibility so it all worked out fine. However it taught me to be particularly careful in future.

In this case the person who made the same mistake as me was both drunk and aggressive. Petrol stations really should have a better way of dealing with this sort of thing

Good for you, and a huge well done for staying clear thinking on what just have been an intimidating situation. The whole thing sounds like a massive scam and hopefully Shell will look into it and will have cctv.

Scam. Hou did the right thing. Tbh id probably name and shame the particular petrol station on local Facebook spotted pages and explain what happened so it doesn’t happen to others /make people aware

Wow, that is so scary. I would hope I would do the same as you although I am not sure if I would be brave enough. Sounds like a total scam, I wonder how many people they pulled it on.

You did the right thing.

Soon as the cashier joined in I’d have just left. It was all on cctv so they could sort it out after for all I care! Especially when you were being abused!

Worse that would happen was you go back at a later date and pay.

It’s worth knowing they always give you an opportunity to pay, my mate told me after driving off forgetting to pay, they just ANPRd her when she next went in and asked her to pay. It was a BP so ANY BP she went in, they’d have asked her.

You totally did the right thing ! It’s absolutely ridiculous that they expect you to transfer to some random man’s bank account. It’s not your error whatsoever. I can’t believe the manager backed cashier up either. I’m really glad the police turned up as rapid as they did and I’m sorry you’ve had to encounter this sort of human today.

Hang on to your receipt for paying or copy the transaction with any details into a file to keep just in case anything comes back to you. Note down the cashier's name, date, time, police officers names, witness if you know it.

The petrol station manager might say that you were supposed to pay for pump 2 instead of 7 and send out a nasty letter stating there would be legal action if you didn't pay what you owe within X days.

If it is a scam, don't be surprised if the CCTV has conveniently been recorded over.

Only post on the local Facebook group if you can do so anonymously.

The DVLA don't just hand out addresses to anyone, despite what it seems like...

The cashier should have been the one calling the police to protect themselves. Saying they can’t refund and then magically sort it.
round my way we have had fake card machines in petrol stations so the card gets cloned and then used elsewhere.

Good idea

And just occurred to me - shouty man would also get OPs car registration so could contact DVLA and get her home address

A thought- OP eventually paid for her fuel. Shouty man claimed he’d paid for petrol so petrol station ‘short’ by small amount.
However if OP had transferred money shouty man would have her name bank details card details and mobile number.
Further the pump number registers on the till and OPs car sat by that pump.
This is a nasty scam between the fellow on the till and this man.
Get a crime number and report to Head Office including the harassment.

This is exactly what I thought!

Petrol stations have been used for scams in the past, a lot of bank card scams took place at petrol stations