To not transfer money at petrol station

Money laundering?

Dodgy bloke puts in the minimum amount of petrol in their car. Then pays for your £55 worth of fuel with dirty money. He then gets £55 of clean money from your bank account. Dodgy bloke pays the minimum spend for his fuel.

Put that scenario in your email to the CEO - I guarantee that will get his attention!

Or alternatively the bloke pays for your fuel on a card. Gets refunded by you. Then attempts a charge back on his card.

Or the card he used to pay for your fuel is stolen.

So many alarm bells ringing about what the petrol station / that bloke were up to!

At the risk of derailing, this is an advantage to electric cars that I had not previously identified. Impossible to pay for someone else's by mistake/scam even at a public charger.

I LOVE that!
I would say it’s less lowering yourself, and more telling him what he needed to hear.
Honestly, these emotional ‘men’ need to learn to control themselves in public.

I never do, either.

I hate filling the car up, so I generally wait till it's in the red and then fill it to the brim, unless I'm going a fair way away.

Wow yanbu at all op, I had this exact scenario happen to me recently at a shell and the cashier refunded the person who paid for the wrong pump then allowed me to pay for it. The whole resolution took less than 10 mins

Completely unreasonable of the cashier.

I went in to pay for my petrol and was told that it had already been paid - was I sure I was asking for the right pump? Pointed out my car was parked on said pump, cashier called for senior staff member to authorise recharging of pump amount to me. No drama, all swiftly and easily done.

Having said that, the customer who accidentally paid my pump had left by then, so if they’d still been in the shop I don’t know what would have happened.

It's always telling how quickly police can turn up to some incidents.

it's almost as if they have a "favoured artist" system ....

Same here. I haven't got a banking app on my 10+ year old phone, and it probably wouldn't work on it anyway, as it's so old.

I generally pay at the pump at for petrol anyway, and I thought most people did. Even our rural petrol stations have that option these days.

Nope. Totally nope.

Not the customer's responsibility to deal with shouty scam man.

At best you'll end up down money, at worst you'll get a fist in your face or a knife in your ribs.

Cashier in relative safety refunds and rebills. Coppers called if drama persists. Any other way, madness lies.

I would be absolutely fuming! Def escalate to their head office

Same here!

The cashier should have refunded him. Expecting you to refund the guy was ridiculous. I don't understand why the cashier didn't ask you to move your car from the pump that was already paid for to let the guy that paid use that pump and then you could have paid for whichever new one that you chose.

You have to think out of the box...Its a type of scam where the driver and the cashier are in cahoots with eachother. He pretends to have got petrol, the cashier pretends to call him back - you pay him £30 to make angry man go away and its a win win for the angry man. The cashier may also have been under pressure from God knows who - and wasn't able to 'refund' because he hadn't even paid had he?

You were right not to transfer the money. The staff should have been able to sort it. The other customer was an arse and got was coming to him. Had the man been reasonable and the amounts the same, I might have considered paying for his fuel as I can’t see how this was a scam. I think it was an error which was handled badly by the staff initially.

I know you’ve said you’ve logged a complaint now but I would strongly encourage you to forward your complaint to the CEO inbox. For something so ridiculous and also dangerous given the way the altercation progressed physically to others trying to help, it should be raised top down.

You won’t get a reply from the CEO themselves but their direct team will handle it and ensure any actions with the store themselves will happen and not just a general sorry but not sorry/brush under the carpet

[email protected]

What were the values? Were they similar?

For example if you’d put in £50 of petrol and he had put in £60 you could have just paid the £60 and netted it off by him giving him £10 or whatever.

But to start shouting about bank transfers, shouting about anything really, is madness and he (and the cashier) are absolutely at fault.

Anyway, if the amounts were similar, and they’ve been paid twice for one and not for the other, they’ll probably just write off the small difference.

This.

I really don't think you did anything wrong here, the only reason I can think that refunding wouldn't work in this situation is that you don't get it back for 3-5 days and if shouty drunk man didn't have enough to pay for the petrol he'd actually bought, because he'd paid for yours then that's going to be difficult. Bank transfers are normally pretty much instant so the money would be available for him to pay again.

It's not your problem and I don't agree with pressuring you to make the transfer, but I suspect it's what shouty man was trying to avoid and the cashier trying to avoid having someone who couldn't pay for the actual petrol they'd got after refunding him the cost of your petrol and shouty man kicking off at them instead.

It should have been rectified by you paying your actual amount you'd put in and letting you go, applying that amount to shouty mans bill and then either refunding or charging shouty man any difference between what he paid and what he owed. Well that's what I'd have done anyway. 🤷🏼‍♀️

Is it possible that he paid your £30 with a stolen card by just tapping and then got 'real' cash back from you?

It's a shame that the OP didn't bother enquiring about the cost of each purchase.

If it was a few pounds difference, I'd have just paid his and asked him to put a few quid in a charity box or made him buy me a few packs of sweets/milk/coke or vice versa depending on who owed what.

Yes, the pump attendant was useless, but maybe the whole situation could have been avoided if you two and his sober driver had made a bit more effort to resolve the situation.

Petrol attendant here. Cashier could have refunded the customer then he pays for HIS pump.
OR cashier refunds the difference if he’d paid too much, OR he pays the difference if it was more than his pump.
You OP pay for amount on pump 7
Customers do not transfer money if a mistake has been made. Cashier should rectify the mistake.

Scam and wonder if the petrol station are in on it?

This.

Always easy to put the blame/ responsibility on the sole female to fix the issue for the shouting man.

And this

I wouldn't have transferred the money either