Should I complain? NHS

The Care Quality Commission?

In addition I might also speak to a medical malpractise lawyer. The NHS should be paying for this surgery!!

That is awful; I hope your daughter is okay now. yes, I would complain, as not everyone can afford to go private, and it would be awful happening to someone else. sadly, these days it's not uncommon to have to fight for what you want with GPs and get blocked all the time.

Definitely complain. If it stops this happening to another child that’s a good thing to come out of it.

I’d complain, to try and stop it happening to others but also I’d make sure that any reference to parental anxiety in their notes has the explanation of what it actually was.
i had skin cancer that ended up having to be diagnosed privately due to being dismissed as anxiety over and over, and the anxiety issue keeps coming up, even after the fact, oh you have anxiety? For legitimate issues I’ve gone back with since and it feels physical issues are being overlooked because of the anxiety (which I don’t have!) notes issue

I’m sorry you’re last paragraph reads like you were referring to the OP.

Yes I would strongly complain about this, it's appalling

But still, I mean, what are you supposed to be thinking if you’ve been told your child has a tumour? I’d want heads to roll, too!

Oh, please ignore what I said 😬 I jumped to a conclusion, I just read tumour and thought the worst! I then did what I should’ve done and read the whole thread, sorry!

Some tumours are benign rather than cancerous. Even if it wasn't cancerous, it may be for the next child and it just isn't good enough.

OMG! Your child has cancer and it’s just been swept aside? That’s hideous! I hope she’s now very much in ‘the system’- once ‘in’ it’s so much better; you’ll be assigned ‘named’ people, there’ll be a plan. Everything crossed that it all works out okay!

Yes you need to raise it to help protect others at all cost

Good for him. I was a GP and hated telephone consultations. There is some place for them but they're not any faster than face to face as you have to really safety net yourself. Silly managers

Sorry i thought the Oct appointment was a referral to a specialist.

Did you read what I wrote? I called 111 and was told to go to A& E. They were worried I had sepsis. My sister in law recently had an infected cyst, was taken to A&E, had an operation, had to see the district nurse every day for two weeks to have it dressed. Of course you go to A& E if you are advised to go there. Infected cysts can be dangerous. I certainly didn't wait a few days and see my GP.

Please write a letter of complaint and let them know you had to take out a loan to help pay costs. They should compensate you / reimburse the costs. This lack of care is disgraceful. GP practices should not be asking receptionists who are not medically trained to triage patients.

Same thing happened to us. Less worrying as lesion that happens to be benign but can occasionally be malignant. Growing steadily and surely. She now won't wear clothes that show it (noticeable). Had to go private for first biopsy. Recommended re excision just to be sure. NHS still won't cover it. What the hell would have happened if it was the malignant version and we didn't pay? Apparently it's 'cosmetic'. On a child. Disgusted for you and for the state of it. Like you, I slog my guts out for the NHS. Not there when my children need it. Children are literally the most vulnerable in society.

You have to complain OP, for the next child who might not be so fortunate.

Complain in writing x

Can you change GP surgery?

Really sorry to hear you've been through this. I have 1 and 3 year olds and we always get same day appointments for them.

Have you heard of Martha's law? I wonder if it could have been used in this situation. Anyway - they need to know their policies need to be reviewed.

www.england.nhs.uk/patient-safety/marthas-rule/

Absolutely complain! Awful! I hope your DD is ok

I worked for the NHS and I would definitely complain. Even consider doing a small claims compensation! They are crown covered now. This is an incident that needs to be flagged and addressed. More training and awareness.

I would wait for a response before I went down the GMC route.

Hope your DD is better now.

I would complain but don’t expect to get anywhere.

My old surgery I rang everyday for 6 weeks for an appointment for the most painful headaches waking me at night.

receptionist said it couldn’t be urgent as I’d had the headaches for 2 months. (Had them for 2 weeks before I started trying to see GP)

Practice manager baked up receptionist that they are “trained to triage”

My new surgery and the neurologist I’ve just seen had a different opinion.

I love it when people make snotty and condescending comments when they clearly haven't even bothered to properly read the OP and just made up what they think happened in their head. Thanks for that valuable contribution...
Let alone the suggestion to completely misuse A&E resources because that's what it's there for...what about a spot/tumour is an accident or emergency, exactly?

OP I work in health complaints and definitely think you should complain. You've got nothing to lose and it could help other people in your dd's position who can't afford to go private. It doesn't have to be an arsey complaint or 'kicking off' just put an email to the practice manager outlining the facts.

I hope your little one is ok and from the information you’ve given I’d definitely complain.

What type of tumour was it? Does she need NHS follow up for further treatment?