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AIBU?

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To make a PALS complaint about my post-operative care?

54 replies

EllieBelly18 · 01/08/2025 16:29

Name changed for this one.

I had surgery yesterday, and have had very scant details of what actually happened. I don’t know what the surgeon actually did - he said he removed some bone, but I don’t know where.

I was instructed to start doing rinses - but not told when. I ended up asking the nurse today on my post-op call, and she had to run about to other nurses to find out. I don't blame her at all, I blame the consultant who didn't give me any info.

I've been given no post-op care info at all, other than "if it's pouring blood, come to A&E". No details on what's normal/what isn't, no details on whether the level of bleeding I'm experiencing is normal (the nurse didn't know either), no details on whether I have packing in my nose etc. I wasn't told about having to sleep upright, I had to find out via google.

I've not been given the right length sick note, which could apparently be an issue with my GP.

The consultant didn't tell me much after the op, just that I didn't have a CSF leak.

I don’t know timelines for things like returning to exercising, bathing/showering, even if I can drink hot drinks.

I just feel like I've been left to my own devices a bit when it comes to all of the recovery - I was expecting to at least be given a leaflet about the procedure that I had, but I was given nothing, and the nurse on my post-op call said she was quite surprised by how little I was given.

Is it unreasonable to make a complaint to PALS in this case?

OP posts:
EllieBelly18 · 01/08/2025 17:30

RoseAlone · 01/08/2025 17:28

Don't be so ridiculous! If you need more information ask like an grown up, don't make a complaint over absolutely nothing.

If your GP practice can't help then call the surgeons secretary...or of course you could have asked before you voluntarily left the hospital. Surprisingly you weren't going to collect more information by osmosis when you left the building 🙄

I had just had a general anaesthetic and was handed a “post op” pack - which had barely anything in it. The nurse who called me explained none of them specialise in ENT, and the secretaries never get back to you

OP posts:
RoseAlone · 01/08/2025 17:28

Don't be so ridiculous! If you need more information ask like an grown up, don't make a complaint over absolutely nothing.

If your GP practice can't help then call the surgeons secretary...or of course you could have asked before you voluntarily left the hospital. Surprisingly you weren't going to collect more information by osmosis when you left the building 🙄

EllieBelly18 · 01/08/2025 17:24

SleepyRic · 01/08/2025 17:13

If you're still on the ward then complain to nurse in charge/ask them to get this information/one of the clinical team to come a give this advice.

Better to actually have this information whilst it can make a difference the go via PALS and just be sent the sorry the service you reviewed didn't meet expectations a review yada yada yada.

I'm at home now. The nurse who called me today to check in on me was really surprised by how little info I was sent home with!

OP posts:
SleepyRic · 01/08/2025 17:13

If you're still on the ward then complain to nurse in charge/ask them to get this information/one of the clinical team to come a give this advice.

Better to actually have this information whilst it can make a difference the go via PALS and just be sent the sorry the service you reviewed didn't meet expectations a review yada yada yada.