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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think Evri treat deliveries like a paper round?

29 replies

MyAmusedOpalCrab · 28/07/2025 16:49

They barely slow down, chuck the parcel somewhere near the door, and vanish without even ringing the bell. At this point, I half expect them to launch it from the street. Is it just me or has delivery service become completely hopeless?

OP posts:
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OllysArmyRidesAgain · 28/07/2025 18:46

It is only 3 paces from the kerb to my front door and it is easy to pull up outside most of the time, my current Evri lady knows I work from home and pops the parcel on the front doormat, rings the bell and leaves. Often she is dropping at my neighbours too and I will have picked it up and shouted my thanks before she is back in the car.

Icecreamandcoffee · 28/07/2025 18:41

The problem with evri is there is no standardisation of service. It is completely driver dependant. We have 3 regular drivers. One is great, he brings the parcel down the drive, knocks or rings the bell, waits for an answer or will put in safe place (we have a parcel box opposite our porch. The other guy only delivers on Tuesday and Thursday. Regardless of when he collected the parcels, you have to wait until Tuesday or Thursday for delivery. He rushes round, knocks drops parcel and runs. Half the photos of delivery are of a front wall or driveway even if the parcel makes it to the step. The third delivery driver is awful. Luckily they tend to do most deliveries the other side of town so we don't get her often. She collects the parcels and then decides she CBA to deliver them or has a "reason" she cannot deliver. Of course sometimes things happen but this woman must be cursed with the most bad luck and unreliable car and childcare. Her car seems to live at the garage and need endless car parts (pretty sure every part on her car has been replaced by now multiple times), her children's school seems to be shut or one of her children has an illness at least once a week. Instead she posts her address on the local FB page and everyone has to collect their parcel from her as she has no idea when she will be able to deliver again, but manages to regularly collect parcels to deliver. Our schools broke up last week and she's already posted that due to school holidays all parcels will need to be collected from her house as she has no child care all summer and the kids don't want to walk round or sit in the car delivering parcels. This will be the case until the children return to school in September.

JohnTheRevelator · 28/07/2025 18:25

Up until recently,I would not have had a bad word to say about Evri. Delivery driver always left my parcels in my specified safe place or with a neighbour. Until recently. Think it must be a different driver. Parcels just dumped in the communal hallway at the bottom of the stairs,or even outside the communal security door,in the street. I wouldn't mind so much but for the fact I have mobility issues. I can manage the stairs empty handed as I need to hold the handrails,but I can't carry a parcel as well,if it's heavy. I end up having to ask one of my neighbours to help me.

ItsFridayIminLoveJS · 28/07/2025 18:24

My old one did that.. just threw it over my fence . My new one .. a man of about 50 knocks..( l have a sign on my door saying " a disabled person lives here please be patient) .. anyhow he knocks.. l open my bedroom window and look out and say" leave it on the step jeff .. ill be down soon. He gives me a thumbs up... then off l go on my flying machine ( stairs lift) to my front door.

GulliaumeDuc · 28/07/2025 18:22

I’m thinking of putting my Evri driver down as my next of kin. It’s a daily regret of mine that I didn’t name DD after him.

CalzoneOnLegs · 28/07/2025 18:19

I ❤️ evri and our delivery lady always takes a photograph, very reliable and also get the updates that are always on track and accurate

LittlleMy · 28/07/2025 18:16

A recent short, humorous and informative video I watched which some of the more disgruntled particularly may be interested in 🙃

- YouTube

Enjoy the videos and music that you love, upload original content and share it all with friends, family and the world on YouTube.

https://youtu.be/5E3IrN-IPvc?si=RozHRU4saLgye-2T

Tarkan · 28/07/2025 18:13

We’re hoping our usual guy is on holiday as the recent replacement has been horrendous. A friend had 5 parcels stolen from her doorstep because of him and we only avoided having the same issue because we were at least at home when the guy just abandoned the deliveries at the front door without even a knock. If our old guy doesn’t come back soon we might have to avoid anyone that uses Evri it’s that bad.

EfficientWordsmith · 28/07/2025 17:48

My evri driver chucks my parcel on the porch and is gone in a flash.

Howdoidoit100 · 28/07/2025 17:48

I watched a parcel wrapped with 'fragile' parcel tape fly over the top of my fence. They could have at least opened the gate and walked to the door.

SleepWalkingtoSeville · 28/07/2025 17:44

(That said, if you give them a tip at Christmas, you find your deliveries are much better…)

TheNightingalesStarling · 28/07/2025 17:44

Our Evri guy is great too.

He hasn't...
Left a parcel of school uniform (in branded packaging) on the doorstep in full view (DPD)
Demolished a fence (Amazon)
Written off a neighbours car (different Amazon driver!)
Put parcels in the bin (Royal Mail)

SleepWalkingtoSeville · 28/07/2025 17:44

Evri drivers are self employed and paid per parcel delivered. This is between 30p and £1 per parcel, looking at Reddit. They don’t get anything for parking, fuel or vehicle wear and tear. So you can see why they need to get deliveries done as quickly as possible. The app they have to use is also shite.

underseige05 · 28/07/2025 17:42

Not mine she's amazing. Always rings the bell and if I'm not in leaves it in our safe place

DeLaRuiz · 28/07/2025 17:38

Evri is crap where I am, too. Chuck the parcel in the vicinity of the address and scarper instantly. Hopeless.

FrostiesAreCornflakesForPeopleWhoCantFaceReality · 28/07/2025 17:36

My local Evri dude is ok. Yodel on the other hand, fucking hell.

MidnightPatrol · 28/07/2025 17:36

We must have the same EVRI driver OP!

Never knocks, just drops the parcel and runs. No attempt to conceal it.

I live in central London, amazed they don’t go missing. A lot of the street WhatsApp group is people asking for parcels to be rescued, knowing it won’t be there in 7 hours when they get back from work!

SEmyarse · 28/07/2025 17:36

I'm astonished there's many positive experiences left tbh. Most of us have had cuts of 30 to 40 percent this year. I still try to give good service, but I'm definitely more slapdash than I used to be.

AhBiscuits · 28/07/2025 17:33

I had to put a sign on our food bin because our Evri driver kept leaving parcels in there! The food bin is fucking rank.

phoenixrosehere · 28/07/2025 17:26

My Evri driver is lovely. He waits knowing we had a baby, now a toddler and a special needs child (have to lock us in from the inside , keys hidden so he can’t unlock the door and run out) so it takes us a few extra seconds to get to the door.

Someone different recently dropped off a package and he was lovely too. Often see the same people delivering from different delivery services in our area so you recognise them after awhile.

MyAmusedOpalCrab · 28/07/2025 17:13

Happyher · 28/07/2025 17:07

My Evri driver is fine too. Same one for about 3 years. It does help,if you have a regular drive I think. Is parking difficult where you live?

Parking’s not an issue, I think some just treat it as speed over care. I don’t expect a red carpet, just a knock and the parcel not flung like a discus.

OP posts:
Murdoch1949 · 28/07/2025 17:08

How apt. Firstly my EVRI delivery guy is wonderful. But I've just sent a parcel to my granddaughters and been notified that it's been damaged beyond repair. I had very securely packaged it. It was a 5 kg parcel, so took great care with it. Evri have obviously been rough with it then got sight of what was inside and thought I'll have that. Inside were 3 lovely Waitrose butterfly shopping bags, each full of treats for my adult granddaughters. I'd insured it but .... I've now done a click & collect for them at their local Waitrose for tomorrow afternoon (I'm 160 miles away). Fewmin

Happyher · 28/07/2025 17:07

My Evri driver is fine too. Same one for about 3 years. It does help,if you have a regular drive I think. Is parking difficult where you live?

SylvanianFamiliesBalcony · 28/07/2025 16:57

Not ours. He's fab. Every delivery, I make sure to leave a five start review as I know it goes a long way for them. Always polite, punctual, follows requests to the letter. I actually breathe a sign of relief when I see a delivery is with Evri!

Redglitter · 28/07/2025 16:55

My Evri driver is the only one who doesn't do all that. He rings the bell, waits for me to either open it or speak via my Ring Doorbell. If im not home hell leave the parcel at my kitchen door

Hes fab