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AIBU?

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To think that gen Z is completely disengaged in service industry

231 replies

Hocuspoc · 27/07/2025 21:13

...and to just stop hoping I will get any value for my money.
No offense, generalisation is never good, but just this last week:

  • Clarks, shopping for toddler shoes, usually there is this older lady there who knows exactly what are the bestsellers, what works for little ones depending on age size etc... anyway - nowhere to be found, the floor is cover by two youngsters. Neither approached to help, on their phones, I had to chase the girl around to notice us (empty shop) so I can get DS foot measured. She measured him 2 sizes up (took us some time to establish that) but long story short - every answer is 'I don't know' and shrugs. Started explaining school shoes - I reminded her he is 2. Didn't know what is discounted, what is in stock, one can only dream of some initiative like trying a similar style to confirm a size and than order...
Anyway - completely clueless, borderline rude and no indication that she cares or sees herself working there longer than a month.

Then, the other day... Entering a train station, my usual platform closed, I asked the young bloke operating the gates about it - he was literally shocked he is being asked anything, looked like I woke him up from daydreaming. Also glancing at his phone.

I will stop here, but same everywhere. No cutlery pre-set or brought with your food, rolling eyes for asking for a coffee in a proper mug because it is to stay in, I can go on forever.

Just rudeness everywhere, no professionalism, no taking pride in your work, just abysmal...

OP posts:
GoldMerchant · 27/07/2025 21:27

I've actually had some really nice service experiences from "young people" recently - I'd all guess under 25, so young compared to me. Young man working in John Lewis who was super patient buying DS trainers (he's fussy). All the waiters/waitresses when DH and I had a nice meal. Thinking about a few local cafes I use regularly - really friendly staff.

I also think it's a bit of a teenage rite of passage to half arse your Saturday/holiday job. And as PP said, my working conditions were probably a lot better - I got time and a half on bank holidays, do many places do that now?

YANBU that Clarks has gotten terrible recently. I've stopped using them for DC shoes because they barely have any stock in and the kids fitting staff are rubbish.

ThisOliveGuide · 27/07/2025 21:24

The sort of jobs you're talking about will NEVER get gen Z a mortgage and will likely come with crap working conditions, zero hour contracts. They can't even afford to move out and rent.

They no longer pay over- time for the weekend hours like they used to do, which was good for students. My dh used to get double on a Sunday which meant he wasn't much worse off that full time employees working around school.

And we're STILL paying them a lower minimum wage for doing the same work as their 40 year old counterparts. Which last I checked was discrimination.

Why the fuck are they going to try?

ohyesohyesoh · 27/07/2025 21:22

Had a very similar situation the other night. Can’t even call it an interaction as there was zero interaction with the person who was serving me.
but…do you think the older generation would have said the same about us? Grumpy teenagers , shrugging their shoulders and looking bored ??

Dangermoo · 27/07/2025 21:18

YANBU

Dangermoo · 27/07/2025 21:17

vodkaredbullgirl · 27/07/2025 21:16

Should be interesting

😆 😆 🤣

vodkaredbullgirl · 27/07/2025 21:16

Should be interesting

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