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Original poster

I've messed up BIG time regarding our holiday....

177 replies

GhostPrincess · 27/07/2025 20:32

Family are going away on a UK break. Our caravan on a park. (Vardent leisure...never used them before)

I've majorly fucked up. I was sure we had booked to go on Monday (tomorrow!!!) DH asked me to check what time we can arrive on site and I've noticed we were meant to arrive today!!

I have tried calling... reception closed at 5pm.
I've emailed and said we would be arriving tomorrow and asked them to call me.
I plan on calling them when phone lines open at 8:30am.

The terms and conditions state: that if they don't hear from you then any accommodation or pitches not claimed by 8am the day after holiday was due to start will be given away.

I am hoping that the email will count as me claiming the pitch and informing them.
The only other thing we can do is try get there for 8am...but that would mean leaving at 3am!!!

I can't call them before 8am as the phone lines don't open until 8:30.

I am ready to cry that I've ruined everyone's holiday.

OP posts:
Dangermoo · 27/07/2025 20:34

I think you will be OK with that timeframe. Stand your ground, with having sent the email. Just get onto them first thing. Good luck x

Original poster
GhostPrincess · 27/07/2025 20:33

The exact wording in t&c is:

Check-in times are subject to change. We ask that you vacate your Accommodation or Glamping Pod by 10.00am or Touring Pitch, Camping Pod by 12noon on your day of departure. You are welcome to arrive before your allocated check-in time and enjoy the park facilities until your accommodation or pitch is ready. If you expect to arrive after 6.00pm, please contact us to arrange key collection. For non-arrivals, unless the Holidays Team is previously notified, when the accommodation or a pitch is unclaimed by 8.00am on the day following your holiday start date, this will be treated as a cancelled booking and the accommodation or pitch may be re-let.

OP posts: