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AIBU?

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Disappointed by Turkey hotel

212 replies

Missmydog20 · 26/07/2025 10:58

Currently doing my first Turkey holiday with my two young adult DC. Backstory- we usually do Greece self catering but I wanted something different and more luxurious and relaxing as they’ve both just finished exams. And perhaps a bit busier than quiet backstreet Greece as we are alone and usually go with family. I was told Turkey 5 star was amazing. Booked through Jet2 (we are UK based) and paid £6600 for 9 days AI at a 5 star beachfront hotel. And I’m really disappointed.

Hotel is at least 95% German. Food is pretty much all German. Entertainment is mostly just in German. Staff speak German - they can’t understand us and we are wasting drinks due to communication problems (and I’m only asking for coke, sprite, and water). Now I don’t like the Brits abroad hotels, I love multi national but if I wanted to be this immersed in German I’d have gone to Germany.

There are other issues. Sunbeds!!! There are not enough. I’m up at 8 to get ones. The bathroom is open plan - the wash hand basin is off the DCs room so I’m teeth brushing by torch light at 7.45 so we are not all up at that time. The shower and toilet are only separated from communal room areas by frosted (but still slightly see through) glass doors so privacy isn’t great. The WiFi is really poor (I know I know but it’s the DC’s holiday too and they want to watch stuff like today’s F1 race).

I have gone to one other AI in Cape Verde which I love. Amazing food. Plenty of sunbeds. Animation staff speak an amazing variety of languages. All nationalities there. WiFi reaches all over the resort. It’s cheaper than this holiday.

Advice please from those who go to Turkey. AIBU to be disappointed in this for my money? Were my expectations too high?

OP posts:
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DiscoBob · 26/07/2025 13:12

Turkey is hugely popular with Germans and many thousands or even millions of Turks live in Germany.

I think wherever you went it in Turkey would likely have either plenty of Germans or plenty of Brits. And you seemed like you didn't want a fully British clientelle either.

It's a shame if you don't like it, but you can't really say to the holiday company it was rubbish because the other tourists were the 'wrong' nationality. I thought many Germans spoke English anyway?

Ammina · 26/07/2025 13:09

We were in Side last year at a Barut hotel. Same bathroom set up which wouldn't be my choice but the frosting was effective and we coped. Gloriously luxurious hotel.

I do have a bit of a soft spot for holidaying with German guests though. I've only ever found them polite, family oriented and much less sunbed grabby than Brits. Our hotel had a private beach that always had spaces and umbrellas, even when the pool was full, and the sea was beautifully warm. We did tip a bit, I don't know how much difference that made at the bar etc. The staff spoke much more English than I do Turkish or German.

It was interesting in Side town that people initially accost you in German, but as soon as they hear you speak they switch to English.

Bulldog02 · 26/07/2025 13:09

We went to Bodrum in Turkey, many years ago. I was disappointed with the holiday. We did not pay much at the time.We stayed in Self catering.The Rooms were dark & basic,we did not go out on the balcony as there were no safety rails.The pools have no Shallow ends.The catering facilities were unpredictable, often closed.We like going on Cultured holidays,but hospitality was lacking.The Turkish like the German's, not the British, we were always being overcharged.What I did love on the holiday, we went on a day trips to Dalyan,Turkish baths,Mila's market, Mud baths.We were there for 14 days in August.We did have a Tour Guide who was amazing! He made the tours memorable!

TroysMammy · 26/07/2025 13:06

I haven't been to Turkey but I've found that hotels and restaurants that Germans frequent are generally of a high standard. They wouldn't put up with anything less. However their preference for walking along the beach just wearing sandals and carrying a rucksack (the strap marks they must have) is puzzling to British holidaymakers.

Missmydog20 · 26/07/2025 13:01

hmmimnotsurewhy · 26/07/2025 12:53

We had the same experience in Belek. Paid 10k for the holiday and it just wasn’t that great. Second trip to Turkey and will be giving it a miss from now

Thank you both for sharing. Xx

OP posts:
Missmydog20 · 26/07/2025 13:00

Clearinguptheclutter · 26/07/2025 12:45

That is disappointing

we went to a place earlier this year which jet 2 advertised as “predominantly” Spanish and that was fine with us. 80%ish were Spanish. So I’m surprised it wasn’t advertised as such but still you should have looked at trip advisor, if most of the reviews were in German that would have been an easy clue

years ago I went to a fancy place in Thailand and we were the only non-Russians there so I do get it.
i hate 100% British, multinational is perfect for me

Edited

80% Spanish (or Greek) would be ace as I could practise.
yes I’d just like to have known. Thank you for getting it

OP posts:
Missmydog20 · 26/07/2025 12:58

Inlawsfromhell456 · 26/07/2025 12:35

Op sorry to break it to you but you can end up in a hotel you dont like anywhere in the world and not specific to Turkey. I would speak to your rep instead and go from there. Ive been to Turkey a few times and food was amazing and hotels amazing but that's not to say I couldn't have ended up in a bad hotel. Speak to jet2! If it was a German led hotel they should have documented this on the advert as seen in a recent rip of britian episode about holidays.

Absolutely I know this. And usually I am meticulous on research. This was a little bit of a panic book as the daytime flights on our days available were very limited and it was a trusted travel agent recommendation. I definitely take some responsibility but having never been to Turkey I just wanted to know if I should expect more for my money or am just being unreasonable.

OP posts:
Maddy70 · 26/07/2025 12:57

You need to complain to your rep and say that all the entertainment is in German and you can't understand they may be able to transfer you to another hotel ?

hmmimnotsurewhy · 26/07/2025 12:53

hayal · 26/07/2025 11:48

We went to Belek, stayed at a 5 star golf resort. It was full of Russian's.
I'm not sure if spending any more money would get you any better company, however the facilities and staff may be more what your expecting.
To be honest, it wasn't a pleasant holiday and we wouldn't return.

We had the same experience in Belek. Paid 10k for the holiday and it just wasn’t that great. Second trip to Turkey and will be giving it a miss from now

bestbefore · 26/07/2025 12:47

The Germans might all go soon?

ilovebrie8 · 26/07/2025 12:46

Side, Antalya and Alanya are predominantly German and Russian …not all but a lot…a v high proportion.

It’s not Turkey at fault it’s the travel company if it’s a German led/catered for hotel …

Clearinguptheclutter · 26/07/2025 12:45

That is disappointing

we went to a place earlier this year which jet 2 advertised as “predominantly” Spanish and that was fine with us. 80%ish were Spanish. So I’m surprised it wasn’t advertised as such but still you should have looked at trip advisor, if most of the reviews were in German that would have been an easy clue

years ago I went to a fancy place in Thailand and we were the only non-Russians there so I do get it.
i hate 100% British, multinational is perfect for me

Dublassie · 26/07/2025 12:38

Ours was Barut Hemera . The reviews are all amazing , same with Facebook groups etc . People on a group became annoyed with me because we were disappointed in it . It's like you are not allowed a different view .

We stay in top hotels and I always do my research .
But after that I don't trust reviews so much .

GAJLY · 26/07/2025 12:35

Yes same happened to us last holiday abroad. Paid for 5 star hotel in Turkey and everything was for Germans. Couldn't communicate well with staff. Ended up pointing at drinks we wanted. Food was German. My husband had to get up early.to secure sun beds too! Was very annoying, not relaxing in the slightest! We're going back to Greece this year, self catering.

1543click · 26/07/2025 12:35

There was a couple complaining about being in a hotel dominated by Germans the other day. I think they got moved and the travel company updated their details to say mostly German was spoken at the hotel.

Inlawsfromhell456 · 26/07/2025 12:35

Op sorry to break it to you but you can end up in a hotel you dont like anywhere in the world and not specific to Turkey. I would speak to your rep instead and go from there. Ive been to Turkey a few times and food was amazing and hotels amazing but that's not to say I couldn't have ended up in a bad hotel. Speak to jet2! If it was a German led hotel they should have documented this on the advert as seen in a recent rip of britian episode about holidays.

MrsSkylerWhite · 26/07/2025 12:28

Fanacapan · 26/07/2025 12:17

Based on the fact it was not stated in the hotel description that it catered mainly for Germans. If you are paying for entertainment etc that you can’t enjoy you should be refunded. This is the consumer programme’s advice, not mine!

Why would it state who it caters for? People are people.

Horserider5678 · 26/07/2025 12:26

Missmydog20 · 26/07/2025 10:58

Currently doing my first Turkey holiday with my two young adult DC. Backstory- we usually do Greece self catering but I wanted something different and more luxurious and relaxing as they’ve both just finished exams. And perhaps a bit busier than quiet backstreet Greece as we are alone and usually go with family. I was told Turkey 5 star was amazing. Booked through Jet2 (we are UK based) and paid £6600 for 9 days AI at a 5 star beachfront hotel. And I’m really disappointed.

Hotel is at least 95% German. Food is pretty much all German. Entertainment is mostly just in German. Staff speak German - they can’t understand us and we are wasting drinks due to communication problems (and I’m only asking for coke, sprite, and water). Now I don’t like the Brits abroad hotels, I love multi national but if I wanted to be this immersed in German I’d have gone to Germany.

There are other issues. Sunbeds!!! There are not enough. I’m up at 8 to get ones. The bathroom is open plan - the wash hand basin is off the DCs room so I’m teeth brushing by torch light at 7.45 so we are not all up at that time. The shower and toilet are only separated from communal room areas by frosted (but still slightly see through) glass doors so privacy isn’t great. The WiFi is really poor (I know I know but it’s the DC’s holiday too and they want to watch stuff like today’s F1 race).

I have gone to one other AI in Cape Verde which I love. Amazing food. Plenty of sunbeds. Animation staff speak an amazing variety of languages. All nationalities there. WiFi reaches all over the resort. It’s cheaper than this holiday.

Advice please from those who go to Turkey. AIBU to be disappointed in this for my money? Were my expectations too high?

Clearly you didn’t fully research the hotel, trip adviser would have made you aware that it’s a predominantly German hotel! I go to Turkey most years as it’s our favourite destination and only once went to a poor hotel and that was because I booked it last minute! You will find that Turkey is a popular destination for German tourists.

Dublassie · 26/07/2025 12:24

Went to a 5 star in Turkey last year that gets full 5 star reviews on TA and was SO disappointed .
Never again . Food underwhelming , air con inadequate . Cost 9 k for a week for the 7 of us . Biggest waste of money ever .
This year went to Slovenia and Austria and the contrast in food, service, amenities could not be greater .

NeverTrustTheScales · 26/07/2025 12:24

What hotel? You need to pick carefully in Turkay as lots of the reviews on TripAdvisor are fake.

You have been unlucky though, for that much you should have got pretty much all you expected.

RainbowRabbit33 · 26/07/2025 12:24

@Peoniesandcats We've been to your hotel every year for 11 years. Safe to say we quite like it!!! Like any hotel it depends what you want. It's not lively and foam parties etc, but the food is amazing and the grounds are beautiful. There's an active FB group if you have any questions - I don't really want to link my MN account with my FB account so won't point you at my review if our most recent stay.

FluffykinsTheFerociousFeralFelineFury · 26/07/2025 12:22

JDM625 · 26/07/2025 11:14

Maybe the hotel has only just come onto the books of a German travel company- hence only the recent reviews mention similar issues?

Several friends go to Turkey annually and have never mentioned their hotels being overrun with Germans, so it sounds like its just that hotel.

Overrun? They're not rats you know!

AAudreyHorne · 26/07/2025 12:20

Sounds like you've been unlucky.
I've been to Lara Beach a couple of times for short breaks, never paid more than £300 per person for 3 night All inclusive in a fairly luxurious hotel with amazing food and facilities.
There were a variety of nationalities there but we were made to feel very welcome.

Sorry that your holiday has turned out disappointing 😞.

GETTINGLIKEMYMOTHER · 26/07/2025 12:18

NoKnit · 26/07/2025 11:21

Having lived in Germany for 25 years I'm curious about what you mean by German food? Because so many people here eat loads of Turkish food? What sort of food were you expecting?

Maybe the sort of thing I once saw advertised outside a seaside restaurant in Italy: (in German) - ‘Potatoes like Mutti makes!’

mrsconradfisher · 26/07/2025 12:17

Slightly concerned as we go to Turkey for the first time on Monday. I freely admit I am an absolute hotel snob so this would be my worst nightmare, not so much the German tourists but the hotel not being what I have expected. Which hotel was it? We have booked with Tui.

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