Disappointed by Turkey hotel

Jet2 have a 24 hour helpline in the UK. You should have been given a leaflet with this information when you arrived. I ended up calling three times to get a rep to come and help sort out issues. Do it as soon as you can as they will offer to move you to another hotel but they say it takes 48 hours to sort it out. If you would be happy just moving rooms they should be able to do that quickly. You have paid a premium price and should expect to get what you hoped for.

Also email a complaint to Jer2 on your return. You may get a voucher off your next holiday.

Jet2 have a 24 hour helpline in the UK. You should have been given a leaflet with this information when you arrived. I ended up calling three times to get a rep to come and help sort out issues. Do it as soon as you can as they will offer to move you to another hotel but they say it takes 48 hours to sort it out. If you would be happy just moving rooms they should be able to do that quickly. You have paid a premium price and should expect to get what you hoped for.

Also email a complaint to Jer2 on your return. You may get a voucher off your next holiday.

I've just come back from an AI Jet2 holiday in Turkey and didn't come across any of the problems you're having in your hotel. I don't think you're wrong to be disappointed at all and I wouldn't be happy with any of those things, especially the bathroom situation. Sounds awful. I'd speak to your rep and see if it's possible to be moved to a better hotel if I were you.

@Winteriscoming80 i stayed there in May

the food was… amazing!! Every cuisine I could think of was spread out.

she was there 2 years ago,I was there this June,the food may have been brilliant back then,you seem to have a bee in your bonnet!

I know zero about Turkey hotels & sorry to hijack the thread but I'm rather worried about the wildfires raging there around the coast that have killed people (& also Greece and Cyprus) as some of my family are going there late August. I read it was spreading towards Marmaris, does anyone know the extent of it?

Recently come back from Turkey courtesy of Jet2- it cost £2100 for the 4 of us and it was brilliant and nothing like you describe. Time to complain to the rep on site.

Yes I’d have thought so

and I suspect exactly the same with the OP’s hotel. Mainly German food my arse! 😆

We loved it and 100% so much more than chicken! They had asian food, turkish food, short beef rib, could go on and on to be honest!

This is a hotel issue not a Turkey issue. We went earlier in the year and the hotel had guests from the UK, Germany, Scandinavia and Russia, all coexisting happily.

There was loads of (really delicious) Turkish food, as well as Italian and the odd British/American/German dish.

There were enough sun loungers , and staff on hand proactively helped you find one, and removed towels etc if they'd been abandoned for more than a couple of hours.

In the room, not only was the bathroom separate from the children's sleeping area but it was also separate from our bedroom and from the sitting area. It can certainly be challenging knowing exactly what you're getting in hotel rooms though. I'd agree that information from package holiday providers could be much better!

We were at the Arum Barut hotel in Side, which I recommend if you're ever inclined to give Turkey a second chance!

@Mum2EmLuJa what was the food like at Paloma? PP said the photos of food misleading and it was just constant chicken in sauce 🤔

We used to go to Turkey every year and certain hotels were full of German tourist. I'm not sure why, maybe they were heavily advertised in Germany or it was word of mouth recommendations.
Turkey is a wonderful place and the people are so friendly, after our first visit we would then book our hotels directly with the owner and have separate flights.
Sorry you had a rotten time in this hotel but please don't let it put you off. Turkey has a lot to offer.

This reminds me of when I went on my second holiday to Turkey some 19 years ago. First time went to dalaman area, was great so second time round decided to go to Antalya area as the hotels LOOKED more fancy.

Got there any besides me and my family and one other British Family who was also surprised, the hotel was a dump and of course looked nothing like it’s photos, smoking was permitted everywhere and I mean everywhere even the indoor part of the breakfast room, everyone was German, and staff could only speak German or Turkish same thing regarding entertainment in that all was German, which I don’t particularly care about but my then 9 years old was bored senseless as he couldn’t understand anything or join in and to add to it we were an interracial family so that was met with many dirty looks ( more so directed at me being the only person of color in this huge hotel)

The only nice thing on that particular holiday was the baklava shop I found in the town centre. After that we stuck to dalaman as I later found out that Antalya is predominantly a German holiday hotspot.

These days I wouldn’t even consider any part of Turkey as it’s become expensive and not my vibe.

How much are you spending on XO next year?

So do I and wont be going!!

I know everyone is different but I find that an insane amount of money for a week

We also stayed there 2 years ago-about 70% german and 30% British but we loved it-no language issues, entertainment was usually acrobats/dancing sort of things so universal and sunbeds galore. Going to Trendy Lara this October

I find Belek really nice stayed in a golf resort speaking all languages, entertainment in English. for one person in June £4400 per person per week. This Im sure is due to inflation partly. We have had bathrooms as you have described in Turkey, and other countries as well. Hope you enjoy the rest of your holiday.

That is a crazy amount of money. Always check triple advisor before booking

Having been to Turkey many times, we had exactly this last year, also in Side. So Side is the cheaper version of Belek but they still refer to themselves as 5 Star. The hotel we went was most definitely not 5, a middling 4 I would say. It was also full of Germans (which I don’t mind) and a lot of German Turks. They packed while families into double rooms hence the hotel was very over crowded all the time, both for beds and food. They had quite a lot of staff but they were still overrun and couldn’t cope because of the numbers. We tried to move but couldn’t manage it and Love Holidays were useless. It was a really miserable holiday. But wierdly, the reviews were amazing! People loved it and my bad review would have been quickly swallowed up by all the effusive ones, I still can’t get my head round it! It taught me 2 things: 5 star is not all equal and secondly £6500 - which is what we paid last year - is too cheap and won’t get you a truly 5 star in turkey. For our past great experiences, we have paid a lot more for luxe hotels in Belek and they were amazing -great food, lots of space, staff attentive and not outwardly stressed. So last years in Side won’t mar our experience especially as Belek and other places like Cesme, are amazing. We just won’t go back to that Side end. Btw we had some had some lovely beach front meals in Side, which defeats the point of AI but glad we ventured out. We stuck it out and chalk it down to experience.

I went to a 5* in Gocek which was like that. After many years in the wonderful Hillside resort I was sooooo disappointed. Most staff were Russian/maybe Ukrain as were many guests. And I did my research on Tripadvisor. The weird thing was there were many nationalities commenting it was so good!! It was awful!! We ate out every night and couldn’t wait to get home.

Turkey hotels are unreal! We’ve been going for ten years, the Russians are obviously very frequent travellers and those that do have a lot of money therefore the standard of hotels is extremely high, some of the best you’ll find within 5 hours of UK.
Sounds like you have been really unlucky, Fethiye and Lara Beach have excellent hotels, the Delphins, XO Cape, Liberty chains for example are all really luxurious. I hope you give it another try!

Max Royal and Cullian are both excellent but very expensive in high season. I agree with avoiding Marmaris but the Bodrum peninsular has some lovely resorts. Bitez, Torba, Yalikavak or Gumsuluk to mention a few.

On reading your review I thought I bet they are in Side.
I holiday in Turkey 2 or 3 times a year. Looked at Side for this September and was put off as I was told it was 90% German.
Usually go to Bodrum area and it’s a mix of Brits, Dutch, Scandinavians and Turkish.
Trying Dalyan near Dalaman this September.
Think you were just unlucky. Don’t let it put you off Turkey as it’s a huge beautiful country.

Lots of complaints but people haven't named the actual hotel. It's like anything people have a different view of what they find good/bad.