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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU at how we were treated by my GD’s nursery?

58 replies

suzyq54 · 23/07/2025 21:22

I have known my best friend over 20 years. We meet up regularly for meals and know each other’s families. When my granddaughter was due to start nursery, we decided to send her to my friend’s nursery as she worked there and we knew she would watch out for my GD. Fast forward 18 months.
My GD is now 3 1/2. She came home one day about three months ago and said that a boy in nursery who we know is a year older had stuck his tongue in her mouth. She said no members of staff were around as they were all in the kitchen! I always thought a member of staff were always ‘on the floor’.
My daughter rang the nursery and spoke to my friend and told her what had happened and she requested that my friend speak to the boy’s parents to find out where he got the idea from and to tell them what had happened, my friend said we didn’t need to do this as it was just kids playing around and she knew the family and they were ‘lovely’. My daughter still wanted them to speak to the boys parents but was told that social services would have to be involved if they did this. Again my daughter asked that they be told so they said they would. It was to safe guard their little boy too in case he’d got the idea from someone else.
The next day she was told that the parents said they did not know why their son did what he did and that it wouldn’t happen again. No mention of social services!
From that day forward my family was ignored by the nursery staff including my friend. She cut me off immediately with no word and ignored my poor daughter and son in law when they dropped off or picked up my GD.
Two weeks ago they said they had to charge her £25 for being 25 minutes late( she had rang and told them why she was late and apologised) she asked for a copy of the contract she signed at the start stating late fees. The next day they said it didn’t matter as it was the end of term and they only asked for the late fee as someone on the nursery committee was visiting that day when she was late.
Also my GD is leaving to go to another nursery next September (arranged months ago to be at her brother’s school) my son in law asked could my GD graduate at the end of term too with her friends who were leaving to go to big school but they said no she couldn’t. She had to stand there while all her friends went up on the stage to say what they wanted to be when they grew up and had photos taken. She was very sad. She asked why she couldn’t go up on stage too and was told she was just a baby! She is actually a very articulate little girl not babyish at all.
Then today, the last day, my friend hugged all the other mum’s and again totally ignored my poor daughter.
Our family is so upset by this.
Were we wrong to want safe guarding for our grand daughter? Is this how all nurseries react?
We feel so sad and let down by how we were treated.
Were the nursery right to say it was nothing, just kids playing?

OP posts:
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Arran2024 · 29/07/2025 17:26

You can report safeguarding issues yourself to the local authority - you don't need to go through the nursery.

SleepyRedPanda · 29/07/2025 17:14

Vaxtable · 29/07/2025 14:24

The child is now leaving. Just don’t recommend the nursery to anyone an I would quietly drop your friend

The friend has long dropped the OP.

Coconutter24 · 29/07/2025 15:10

suzyq54 · 23/07/2025 22:21

My daughter was not late after nursery was over but at lunch time, my gd only does half a day one day on a Friday.

She was still late to pick her up at the time your grand daughter finishes

Vaxtable · 29/07/2025 14:24

The child is now leaving. Just don’t recommend the nursery to anyone an I would quietly drop your friend

DiscoBob · 29/07/2025 14:22

The kid is leaving the nursery now so I think you'll just have to forget it.
It's a shame the way your friend treated you though.

The thing about the child and the tongue, nothing relating to the case would be passed on to you. It's confidential between the child involved and their parents and the social. So of course they can't tell you if SS were involved.

But I don't think it's fair for a child to be part of graduation to big school when they still haven't finished nursery yet. The child would be confused and think they were going to school when they're not.

FloofyBird · 29/07/2025 14:13

Yabu

SleepyRedPanda · 29/07/2025 13:56

suzyq54 · 29/07/2025 12:25

My daughter said this same thing to the nursery.
She wanted them to just speak the other parents to safeguard the little boy too. It could have happened before but this nursery don’t seem to want to report anything. It wasn’t just a kiss, that would be fine, he put his tongue in her mouth! No one was there when it happened!!

As you say, no one was there when it happened so all of this is reliant upon a three year old relaying it to their parents.

It was fine to raise it with the nursery. Unless your friend was the manager, she wasn’t the right person to have gone to. The nursery should have logged it and said they’d look into it but that would have been all the outcome received. Young children do have a tenancy to do things and a one off like that wouldn’t raise concerns with most people.

Graduation is for children going to school, not leaving.

Regardless of the nursery’s opening hours, everyone expects a fine if late no matter whether calling ahead or not.

Don’t mix friendships with business in future. Your friend is probably mortified that she’s been so embarrassed by your family.

twobabiesandapup · 29/07/2025 13:42

HairHeyHelp · 23/07/2025 21:36

Why are you so involved with your grandchild's nursery?

Tbh I was really thinking this as well. You even mention “we decided to send her to my friend’s nursery”. Your intentions are clearly positive but I think for your own sanity you should try to be a bit less invested in your GD’s nursery life, presumably her parents are well equipped at organising and monitoring all this themselves? I do think the tongue thing is annoying and I wouldn’t be happy about it if it were my daughter, but do you think the parents (and you) are now on guard and maybe misinterpreting everything for ill treatment? Because the fine and the graduation thing are pretty normal, they have to stick to the same parameters for everyone

AuntMarch · 29/07/2025 13:29

suzyq54 · 29/07/2025 12:25

My daughter said this same thing to the nursery.
She wanted them to just speak the other parents to safeguard the little boy too. It could have happened before but this nursery don’t seem to want to report anything. It wasn’t just a kiss, that would be fine, he put his tongue in her mouth! No one was there when it happened!!

You're very good at ignoring what everyone has said about the next steps regarding that child being nothing to do with your daughter, and how ridiculous the rest of your complaints are.

TartanMammy · 29/07/2025 13:21

The parents should have been spoken to about the tongue incident.

Late fees are standard and your daughter was late, her session was over and it would have had an impact on staff ratios.

Graduation is for children going to school, as you GD is going to another nursery and not school she wasn't due to graduate in this cohort and shouldn't have been involved in the ceremony.

Sounds like it's for the best to part ways with the nursery but I don't see that they've don't anything wrong.

ForeverPombear · 29/07/2025 12:45

Your daughter rightfully spoke to the nursery and they should have dealt with it behind the scenes and they obviously can't give her step by step updates as to what happened. She reported it and now it's upto them to deal with it, she's no longer involved.

The graduation thing is ridiculous, it's for the children graduating up to big school not for children leaving the nursery.

Late fees are fair even if it was lunchtime, it still messes people around.

CopperWhite · 29/07/2025 12:41

It is not up to your daughter to make requests about how the nursery should handle situations with other parents. The nursery might or might not have done the right thing straight away, but it is irrelevant. It’s not your dds place to tell the nursery what to do and she does not have the right to be told what the outcome of the situation was.

Your GD wasn’t leaving to go to school so isn’t ‘graduating’ pre school. It is ridiculous that you think she should have been included. Should the babies who might move to another nursery be included too?

Late fees are normal when a parent is late and a fee is part of the contract.

The nursery have done nothing wrong, and you really do sound like you were expecting special treatment.

suzyq54 · 29/07/2025 12:25

My daughter said this same thing to the nursery.
She wanted them to just speak the other parents to safeguard the little boy too. It could have happened before but this nursery don’t seem to want to report anything. It wasn’t just a kiss, that would be fine, he put his tongue in her mouth! No one was there when it happened!!

OP posts:
pollymere · 28/07/2025 19:49

Smartiepants79 · 28/07/2025 18:28

This is a massive overreaction in my opinion. If this is a one off incident, with no others concerns then it is not a ‘huge’ safe guarding concern. It is a small behaviour concern to be logged and kept an eye on. Parents should have been informed. The child is 3 not 13.
He may be copying his parents kissing each other.
If there are other, prior concerns then that is different.

I feel we've met before. Safeguarding is never an over-reaction. That's the point. Your attitude is why children die.

Sometimes your report is the single piece of a jigsaw or final piece of evidence needed to help keep a child safe from harm. And in the case of an Educational or Care Setting, it can be the piece of evidence to get them investigated.

I've recently witnessed a setting to be found seriously lacking in care after the Safeguarding Team investigated. As a result, they've undergone a huge transformation in terms of policies and Safeguarding practices.

In this instance the children were able to kiss because no staff were present when it happened. The next time there are no staff present a child could choke or have something happen that results in life changing injury due to the lack of care by staff.

Leapintothelightning · 28/07/2025 19:34

Your daughter was right to report the incident to nursery. She was not right to dictate how the nursery dealt with it. The nursery will have logged it and spoken to the parents, they may well have reported it to social services but that information would not have been passed on to you/your family.
The late fees will be in the contract.
Your complaint about the graduation is frankly ridiculous - she will get her graduation/time on stage at her new nursery next year when she is moving to school.

Namechangerage · 28/07/2025 19:23

Hankunamatata · 23/07/2025 21:29

Yea other parents should have been spoken to about their child actions

No your dgd couldn't take part in graduation as she wasnt the nursey class graduating to school.
£1 per minute late fee is standard

This. You’ve all let a lot of emotion get in the way here I think.

AuntMarch · 28/07/2025 19:18

I'm not surprised your friend is being distant, she's probably horrified at the entitlement!

For previous posters calling for social services - settings keep records. They may or may not have made a call, based on what other behaviours they have witnessed. What they absolutely would not do, is tell OPs daughter about it!

Rycbar · 28/07/2025 19:13

suzyq54 · 23/07/2025 22:21

My daughter was not late after nursery was over but at lunch time, my gd only does half a day one day on a Friday.

She’s still late though. I used to work in nurseries and I had an afternoon off booked once to help my best friend prepare for her wedding the next day (I obviously had the next day booked off too) we had two parents arrive late and I wasn’t allowed to go becuse of ratios and it put back our entire afternoon. The audacity to think you can turn up late, even in the middle of the day and not be charged a late fee is ridiculous. Are you sure it’s not behaviour like this that made them not want to talk to you?
Also, no your GD shouldn’t be included in the graduation. You chose to take her out, graduation is for those about to go to school.

They should have taken the incident with th little boy more seriously, however your daughter had no right to know exactly what action they took.

suzyq54 · 28/07/2025 19:05

My GD is 3 the boy is 4 1/2.

OP posts:
deeahgwitch · 28/07/2025 18:35

I can understand your disappointment @suzyq54
You would expect better from your friend.
It hurts to know you valued her more than she values you.

Onelifeonly · 28/07/2025 18:33

The follow up on the "kiss" shouldn't be relayed to you anyway. They should speak to the family but it's not your business.

As for the rest, suffice to say - don't "mix business with pleasure" in future.

Smartiepants79 · 28/07/2025 18:28

pollymere · 25/07/2025 15:17

I'd have filed a safeguarding report about the incident independently of the nursery. Your GD disclosed an issue to you that suggests the nursery does not provide adequate care. Secondly, it is of concern that this little bit did this. While he may be copying something he's seen — is it from an inappropriate film? Is he being forced by others to do it? This is also a huge safeguarding concern.

I would still file a Safeguarding Report with the local County Safeguarding Team. You can mention that the nursery have not taken appropriate action and seem more interested in keeping it quiet.

This is a massive overreaction in my opinion. If this is a one off incident, with no others concerns then it is not a ‘huge’ safe guarding concern. It is a small behaviour concern to be logged and kept an eye on. Parents should have been informed. The child is 3 not 13.
He may be copying his parents kissing each other.
If there are other, prior concerns then that is different.

Smartiepants79 · 28/07/2025 18:24

suzyq54 · 28/07/2025 10:58

But it wasn’t a bite or a kick which IS completely normal. The little boy who is a year older put his tongue in my GD mouth!
It was to safeguard him as well that we reported it, did someone do it to him?

But very small children do all sorts of stupid things. They lick everything. Including many different bits of each other when the whim strikes. I teach 5 year olds. Even at this age (and older ) I still regularly have conversations about licking, biting, kissing etc. This is most likely to be a simple impulse. Or possibly watching his adults kissing each other.
I would expect them to have discussed it with the other parent and made it clear to the child that he’s not to do it again but it’s well within the range of normal behaviour with this age range.

suzyq54 · 28/07/2025 10:58

But it wasn’t a bite or a kick which IS completely normal. The little boy who is a year older put his tongue in my GD mouth!
It was to safeguard him as well that we reported it, did someone do it to him?

OP posts:
mightbetheone · 27/07/2025 22:59

I don’t think op wants special treatment but she knew the owner before as a friend and it’s clear now that they are being off with them. Not to speak to the parents of a child in their care is very unprofessional. It’s not like they want special treatment, they aren’t getting the same treatment as everyone else is they are being ignored and shunned by staff. Would you want your dc being cared for by people who were that rude and petty?

Late fees are normal but they obviously weren’t that bothered about them as they waived it. The graduation thing is neither here nor there, they are silly anyway.

Of course you were right to bring up the tongue thing and it’s a shame you’ve had to lose a friendship over it. But sounds like it’s no great loss to you. Hope your GD gets on better at her new nursery.

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