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Original poster

To Be Annoyed at Sainsbury’s

138 replies

Rhodora · 23/07/2025 13:56

Tried to place an online order from Sainsbury’s for Friday and tried to add 1lt of gin to the order. I tried to place the order for delivery between 10am and 11am as I live in Scotland. A message came up saying I would need to change my delivery slot as they cannot deliver alcohol in Scotland before 10am but as far as I was aware 10am-11am was not before 10am. I have now booked it for 11am-12pm. I have work on Friday which means leaving the house at 12.20pm so now I can only hope they deliver on time as half the time they are late. I get paid on Friday hence getting the shopping delivered then.

OP posts:
22O725 · 23/07/2025 17:38

Fragmentedbrain · 23/07/2025 17:17

The law prohibits sales, not processing. The sale isn't complete until the product arrives at the customer's door.

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I would be interested to see the legislation for that if you can point me in the right direction?

DinoLil · 23/07/2025 17:36

I'm glad I don't live in Scotland!

Original poster
Rhodora · 23/07/2025 17:35

EVHead · 23/07/2025 16:55

Has anyone seen any research into the effects of the change to licensing times in Scotland? Have there been any positive effects on alcohol consumption/alcohol-related health problems?

It does not appear to made a huge difference though I don’t work in substance abuse so can’t answer for the big picture. In my local Morrison’s more than once I’ve seen a couple of regulars being refused alcohol due to barely being able to stand in the middle of the afternoon.

OP posts:
Morgenrot25 · 23/07/2025 17:28

Fragmentedbrain · 23/07/2025 17:17

The law prohibits sales, not processing. The sale isn't complete until the product arrives at the customer's door.

Show quote history

Isn't the sale complete once the transaction has been processed?

UsingAMansNameInAWomensWorld · 23/07/2025 17:24

Fragmentedbrain · 23/07/2025 17:17

The law prohibits sales, not processing. The sale isn't complete until the product arrives at the customer's door.

Show quote history

The sale is when it goes through the tills...

WednesdaysChild50 · 23/07/2025 17:23

Is this a joke post 😆

Fragmentedbrain · 23/07/2025 17:17

Morgenrot25 · 23/07/2025 16:04

I detest gin these days, but don't begrudge anyone who enjoys it. Unfortunately Sainsbobs aren't doing anything wrong by not including it on a 10am to 11am slot, as it will likely be processed before the allowed selling time of 10am.

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The law prohibits sales, not processing. The sale isn't complete until the product arrives at the customer's door.

CaptainFuture · 23/07/2025 17:11

Morgenrot25 · 23/07/2025 15:48

If you are to receive it between 10 and 11 then it will quite possibly be processed before 10am, thus the gin cannot be included. I don't see how you can be annoyed at a shop for following legal guidelines tbh.

This, they won't be able 'pick it' from the shelves before 10.

Original poster
Rhodora · 23/07/2025 17:00

Sainsbury’s charge you the extra at the time if they sub it and then send you a voucher for the extra charged after the fact that you can take off your next shop. It doesn’t help at the time though if you don’t have the extra in your account at the time they take the money.

OP posts:
Morgenrot25 · 23/07/2025 16:59

RentalWoesNotFun · 23/07/2025 16:54

I bought cocktail liquid sugar from the alcohol aisle in Asda and had to get it verified at the till that I was over the age to buy alcohol.

I pointed out it was sugar. The contents are water and sugar. No alcohol. But they said it was listed as alcohol so needed verified. I thought then it was as well it was in the afternoon as I’d have been refused had it been before the curfew stopped at 11am or whatever it is nowadays.

Some of the drinks which are marketed as 'alcohol free' also set off the 'check 25' thing on the till.

EVHead · 23/07/2025 16:55

Has anyone seen any research into the effects of the change to licensing times in Scotland? Have there been any positive effects on alcohol consumption/alcohol-related health problems?

RentalWoesNotFun · 23/07/2025 16:54

I bought cocktail liquid sugar from the alcohol aisle in Asda and had to get it verified at the till that I was over the age to buy alcohol.

I pointed out it was sugar. The contents are water and sugar. No alcohol. But they said it was listed as alcohol so needed verified. I thought then it was as well it was in the afternoon as I’d have been refused had it been before the curfew stopped at 11am or whatever it is nowadays.

cheesycheesy · 23/07/2025 16:54

it’s the law. They can’t bend it for anyone’s convenience

BlankBlankBlank14 · 23/07/2025 16:52

Needmorelego · 23/07/2025 15:43

Is the gin really that important.
If you can't manage without it then you've got a problem.

I hardly think it’s an issue though, I mean it’s irritating to get a delivery and have to go to the shop as well.

Its a silly rule OP.

butterfliesandrainbows2022 · 23/07/2025 16:52

Rhodora · 23/07/2025 15:31

Unfortunately alcohol cannot be bought after 10pm either and I finish work late on Friday. I have now asked DH for £10 so I can get the shopping delivered tomorrow instead as I can just cover it without the £10 but that will cover me incase they can’t deliver something and swap it for a more expensive product. Still annoyed though that 10am-11am is before 10 in the morning.

If they sub a product for something that costs more, you dont pay extra it'll still be original cost

Musicaltheatremum · 23/07/2025 16:49

Yes the 10-11 slot always excluded alcohol as they have to run everything through the till before 10am to start the deliveries from 10am.
I used to do click and collect 10-11 and it was always late coming to the collection area because it couldn't physically go through the till before this. It's the Scottish licensing rules so not a lot you can do

Happhappyhappy · 23/07/2025 16:42

If they substitute with a more expensive product they don’t charge you the extra FYI

(Misses the point of the thread)

Postre · 23/07/2025 16:37

It's not the company, it's the law. Just get it when it's legally allowed.

Wexone · 23/07/2025 16:24

Morgenrot25 · 23/07/2025 15:48

If you are to receive it between 10 and 11 then it will quite possibly be processed before 10am, thus the gin cannot be included. I don't see how you can be annoyed at a shop for following legal guidelines tbh.

Its this - In order for them to deliver at 10am,, the transaction is done earlier in the day and they cant add Gin to it - Simples

Judystilldreamsofhorses · 23/07/2025 16:17

I had this with an Asda order which was a later (lunchtime) slot, so well after legal selling time, but had been picked early and they couldn’t “sell” wine. It was annoying as I had friends coming round that night, but there was plenty of time to go to the shop so all okay in the end.

At the time I lived alone in a flat, with no car, so online deliveries for bulky stuff were my norm.

Tillow4ever · 23/07/2025 16:08

Could you have stuck with the earlier slot, cancel the gin, then buy a bottle on your way to work after the delivery? I know that’s a hassle.

Have you looked on Amazon? Sometimes bottles of alcohol are cheaper on there, so you could buy it that way if you want it delivering?

Needmorelego · 23/07/2025 16:04

PinkyFlamingo · 23/07/2025 15:50

Rude and unnecessary

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Apologies if you think that.
It's annoying - but not exactly important.
Iceland delivered me the wrong flavour crisps once. Annoying to me but I didn't start a thread on Mumsnet about it because it was just crisps.
I like crisps - but I don't NEED crisps.

Skybluepinky · 23/07/2025 16:04

Do you think they should change their rules for u!

Morgenrot25 · 23/07/2025 16:04

Fragmentedbrain · 23/07/2025 15:58

Mmm gin. God I hate pleasure ruiners.

I detest gin these days, but don't begrudge anyone who enjoys it. Unfortunately Sainsbobs aren't doing anything wrong by not including it on a 10am to 11am slot, as it will likely be processed before the allowed selling time of 10am.

Fragmentedbrain · 23/07/2025 15:58

Mmm gin. God I hate pleasure ruiners.

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