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To this is absolutely insane! Universal Credit Sanction

463 replies

ThisIsInsane · 23/07/2025 12:18

Adult DD has had an absolute nightmare trying to get a job since she was fired just before Christmas,

She wasn’t happy in the role previous to that so applied for another, got it, gave her resignation. Three days into the new role, she was told, she wasn’t a good fit and immediately fired. She did absolutely nothing wrong btw.

This has massively affected her mental health. She’s never been fired before or been unemployed.

She has literally applied for over 1500 jobs since then, only got two interviews which she wasn’t successful at.

She missed a UC appointment in June. Not sure what exactly happened but she has evidence of her job search. At every appointment they tell her she’s applying for a lot of jobs and there’s noting they can do to help.

They have sanctioned her UC so she has only got £7!

According to the letter she has been sanctioned for 30 days for a first offence of missing one appointment after 6 months in which they have not helped her find a job!

She has an appointment later today and I’m planning to go with her to complain as she isn’t in the right head space to. I just think it’s totally disgusting! She lives at home luckily but can’t pay her phone bill even!

Imagine if she was living on her own and had no support!

AIBU to think this is extreme and unjustifiable punishment?

OP posts:
StrictlyAFemaleFemale · 23/07/2025 14:57

Lots to deal with here.

  1. The number of jobs is remarkable. But the strategy isn't working, so she needs to rethink. Is she on LinkedIn? Signed up with agencies? Try fewer more targeted applications. Has she reached out to everyone in her network?
  2. Her MH is clearly tied up with what's happened to her the past 6 months. Challenging the manager was foolish, but like a PO I think she dodged a bullet. A lot of people struggle without the framework that work provides. She needs to be proactive to get better - set times for applying, finding jobs, exercise, social activities etc. She probably won't start thriving before she gets a job again, but she might feel less bad than she does now. Has she been offered any support about the assault?
  3. Jobcenters are there to check you keep to the rules rather than help get jobs. Is there anyone else she knows who could look over her application and give feedback?
usernamealreadytaken · 23/07/2025 14:56

Cara707 · 23/07/2025 13:41

I'm so sorry for your personal circumstances icantwaitforsummer. However you're being very judgemental of the OP's daughter. Benefits are not 'free handouts', they are paid for by taxes paid by all of her family and friends and she will contribute in her own taxes as soon as she finds work. She is obviously very keen to work and the system is set up to punish people who are struggling and vulnerable.

A wealthy society such as the UK's should support those who through no fault of their own cannot work or cannot find work.

Someone spending 16 hours a day in bed and missing appointments with no contact does not look "very keen to work". The system is not set up to punish people who are struggling, it's set up to give them enough money to survive for a short time to ensure they don't become dependent on handouts rather than supporting themselves.

The UK is no longer a "wealthy society"; we have pockets of wealth but the majority of working-age people are net recipients and draw from the state rather than contributing to the treasury.

PassingStranger · 23/07/2025 14:52

Yes sanctions are crap, and a punishment for daring to be poor and need help.
They serve no purpose other than to punish.
There has been protests for years about trying to get them stopped or made illegal. It hasn't happened though.
Best thing to do is appeal, with all your evidence.

GAJLY · 23/07/2025 14:51

I was on UC and all they ask is for you to attend your appointments and submit proof of job applications. In return you get paid money. If she missed an appointment without even telling them on the journal (which is easy to do) then being sanctioned is a wake up call. She needs to treat the appointments seriously. Fingers crossed she gets a new job.

AngelicKaty · 23/07/2025 14:48

Liliwen · 23/07/2025 14:06

She’s doing 50 job applications a week- I don’t think people think she’s not trying hard enough to get a job. I haven’t seen anyone say that being sexually assaulted doesn’t matter. OP didn’t mention it in her first post which is possible why not everyone has mentioned it in their replies as opposed to just ‘glossing over it’

Edited

Absolutely. And a number of PPs have agreed with OP that her DD is struggling with her MH and suggested she get a GP appt (which would change her claimant commitments if she gets LCW).

Idontpostmuch · 23/07/2025 14:46

ThisIsInsane · 23/07/2025 12:18

Adult DD has had an absolute nightmare trying to get a job since she was fired just before Christmas,

She wasn’t happy in the role previous to that so applied for another, got it, gave her resignation. Three days into the new role, she was told, she wasn’t a good fit and immediately fired. She did absolutely nothing wrong btw.

This has massively affected her mental health. She’s never been fired before or been unemployed.

She has literally applied for over 1500 jobs since then, only got two interviews which she wasn’t successful at.

She missed a UC appointment in June. Not sure what exactly happened but she has evidence of her job search. At every appointment they tell her she’s applying for a lot of jobs and there’s noting they can do to help.

They have sanctioned her UC so she has only got £7!

According to the letter she has been sanctioned for 30 days for a first offence of missing one appointment after 6 months in which they have not helped her find a job!

She has an appointment later today and I’m planning to go with her to complain as she isn’t in the right head space to. I just think it’s totally disgusting! She lives at home luckily but can’t pay her phone bill even!

Imagine if she was living on her own and had no support!

AIBU to think this is extreme and unjustifiable punishment?

YANBU I feel for her. So unfair. I can remember a time when benefits were fair and adequate. Now there are so many stories like your daughter's.

BeltaLodaLife · 23/07/2025 14:46

You daughter needs to check her CV is in an acceptable format. There was a mumsnetter on here who was applying for hundreds of jobs and being auto rejected for most of them. Another mumsnetter helped her out and it turned out that her CV was in the wrong format so AI filters couldn’t read it and she was being rejected because of that.

IwouldlikeanewTV · 23/07/2025 14:44

A lot of job applications are initially assessed by AI. Your daughter needs to ensure you follows the advice on the form as to how to complete the supporting statement etc. clearly something is not being liked on her applications to have such poor success.

as someone else said often applying for a job online is simply attaching one’s CV to the system. It’s not like the old days of actually handwriting an application form.

RetroViral · 23/07/2025 14:41

AngelicKaty · 23/07/2025 14:22

Re-read OP's opening post. She told us "She (her DD) missed a UC appointment in June", but she doesn't tell us the exact date. She also told us "According to the letter she has been sanctioned for 30 days for a first offence of missing one appointment after 6 months ..." and "She has an appointment later today." Today is 23rd July, so it seems to me that her DD left it a very long time before contacting the DWP to explain why she was a no-show for her appt in June and reschedule it for today and this is why the sanction is for 30 days. Had OP's DD contacted the DWP promptly, the sanction wouldn't be this long.

That’s it then. She left it way too long. Oh dear.

AngelicKaty · 23/07/2025 14:40

ThisIsInsane · 23/07/2025 13:56

Nope quite clearly says in the letter, the sanction is for an additional 7 days due to it being for the first missed appointment.

But what was the date of the appt your DD missed in June OP? And when did she contact the DWP to rearrange it to today?
The rules are clear on .gov.uk: For the lowest level sanction, "it lasts from the date of the appointment until the day before you contact us to arrange a new one". So, given that her sanction is for 30 days, it appears that your DD left it at least 3 weeks before contacting the DWP to rearrange.

ThinWomansBrain · 23/07/2025 14:40

Can you or someone with experience of recruiting help with her applications?
Not do them for her, but be a critical eye.

I had a full day earlier in the week of shortlisting for a junior role - yes we have to rule people out, but gobsmacked at the completely obvious stuff that people miss in a cover letter.

LakieLady · 23/07/2025 14:40

ThisIsInsane · 23/07/2025 12:36

i am not denying she is at fault for not attending the appointment! Her mental health is shot and she is struggling to get up so spends most of the day in bed. Sleeping for 14-16 hours of the day.

The point I made about the appointment not being helpful was about even the job centre are saying they don’t know what happening with jobs at the moment.

Is sanctioning her so she hasn’t got enough even for basic living requirements, for ONE missed appointment, not extreme though?

£7 for a whole month.

That is the point of this thread.

I thought missing an appointment was a low-level sanction. That's normally a reduction of 40% of the standard allowance, and it's deducted for every day until you attend another appointment.

Has she missed appointments or anything before?

usernamealreadytaken · 23/07/2025 14:39

PandoraSocks · 23/07/2025 13:19

I think the sanctioning system is cruel, but @ThisIsInsane I really don't think you should be going to the appointment with her.

Help her work out what to say beforehand, but don't go in with her unless as pp said she has some sort of extra needs.

So how do you suggest that DWP kindly encourages people to get their arses out of bed and attend appointments, funded by the taxpayer, to try to get them in to work and paying taxes? I'm not sure that fluffy slippers and tea and cake will really cut it as much as "you have no beer tokens this month. If you want other people to pay your rent, don't miss your appointment".

Tantomile · 23/07/2025 14:39

Not the point of the thread but...Your daughter will obviously need to work with the job centre so as to not lose her UC. She might get a temporary job of some sort to get her an income and out of bed. However the job centre will be unable to give really focused advice on securing a corporate job - She needs help with this from a different source. Also I think all the drama around the number of job applications and the reasons for leaving the two previous jobs might be a bit light on truth.

IkeaMeatballGravy · 23/07/2025 14:37

What is she applying for? She needs to apply for anything and everything, she can't expect the state to fund her while she finds a 'career' job. I struggle to believe she couldn't find something like a housekeeper, barmaid or shop job. Anything is better than lying in bed all day. At the very least she could have spent some of that time that she has been in bed doing something worthwhile like volunteering. Then could get a reference from someone at her volunteer position rather than the 7 month career gap she currently has.
No one is going to drag her out of bed and fix this for her, she needs to get out and find something.

Flumpflimpo · 23/07/2025 14:34

AngelicKaty · 23/07/2025 14:31

Do you really think women can't be sexist and misogynistic?

Ffs. Of course they can. But its not the point of what i was saying was it.

We were talking about rude managers in general and how to handle them.

You either talk to them in a professional way,

Or If you want to do something, You dont just say to them "you are rude" .

You keep a diary of their rude remarks with times and dates.

pinkdelight · 23/07/2025 14:34

Flumpflimpo · 23/07/2025 14:14

Ive hears this before but isnt It strange that you have no rights at all within the first two years of the job, then after two years, you magically get rights.

Well I didn't say you had no rights at all, and it makes sense to me that there has to be a line somewhere, so you can get rid of people without too much hassle if they're revealed to be the wrong fit rather then being stuck with them.

AngelicKaty · 23/07/2025 14:32

Grammarnut · 23/07/2025 13:53

The benefit system sucks, tbh. But I wonder how come she was sacked after three days. Sadly, there is no protection for such a short stay - it could have been that someone further up the tree wanted a different person to have the job and there is no way of finding out!
The benefit system may suck, of course, but you have to play by the rules. She should say sorry and ask for help. 30 days is a long suspension?

If you read all of OP's posts you'll know why her DD was fired after three days - retribution by the MD.

usernamealreadytaken · 23/07/2025 14:31

limescale · 23/07/2025 13:07

I know this isn't the point, but how on earth has she applied for 1500 jobs since January. That's about 8 a day, every single day.

Users upload their details to the site, so "applying" for jobs on sites like Indeed just involves clicking a button to "apply" - it's not an actual application process most of the time, unless the company has specifically requested an application form. Click, click, click, I've applied for three jobs (none are suitable, but I've applied. Why do I never get interviews waaaaahhhh).

AngelicKaty · 23/07/2025 14:31

Flumpflimpo · 23/07/2025 13:53

"Ignore sexism and misogyny at work".?

My rude manager is a woman.

Do you really think women can't be sexist and misogynistic?

SatsumaDog · 23/07/2025 14:30

I’m afraid you’re going to have to play the game I’m afraid. They won’t give a toss about her mental health. Neither are they likely to be much help. On the one occasion I had to sign on (in order to get my redundancy insurance pay out), I actually had to help the job centre person to start their own computer and navigate their software. Utterly crap and chaotic.

My advice, go in with her and calmly explain the situation, but I’d be surprised if you get anywhere.

LAMPS1 · 23/07/2025 14:30

I think you need to refocus your upset with the UC protocols and rules, to helping your DD get over this emotional hurdle she is facing. Not easy especially as none of this is her fault. (except missing the meeting)

Her situation reflects the dilemma that many others are also facing. But at least she has you as a buffer to make it slightly easier.
Get her a doctor's appointment as a starter in case she is getting depressed and help her refresh her cv. Reassure her that things will get better but that she has to stay as positive as possible. And as alert as possible to anything new in the area if only for a few hours a week.
Tell her you are always there to support her and you are in this blip together and will keep working at it with her until she gets the lucky break. Tell her everybody goes through hard times like this and it’s how positively she can handle it that will help her in the end.
Raise her spirits in any way you can. And try to encourage her to keep to working hours and to make use of all free exercise facilities. Voluntary work is a good idea and sometimes leads to contacts to something else which is paid. Give her tasks at home.
Encourage something new …baking, wfh ideas, taking a risk to start a new short course, keeping a diary or creative writing, work in the community, helping out at local groups etc etc.

Accompany her to her meeting by all means but don’t speak for her. Demonstrate to her how to approach it with positivity, genuine regret, a willingness to learn and with a smile rather than with any bad attitude.
Practise beforehand how best to handle it so that she can show she regrets missing the other meeting and that she is willing to conform to the system. Encourage her to ask for more help with her cv and with her interview technique.

Don’t expect magic results OP. It will all take time to build her up and get her resilience going again. And for the job market to change which is out of everybody’s control.
Hang on in there alongside her and help with her emotional development rather than aiming to change the UC credit system.

Good luck to you being able to help. It’s so so hard for youngsters these days.

AngelicKaty · 23/07/2025 14:27

Bridget57 · 23/07/2025 13:49

My ds is in a similar position. His mental health is terrible at the moment (issues that have surfaced due to a seriously abusive childhood before he was finally removed from his birth parents and adopted by us as an older child). He's worked for many years and after losing his job recently, due to ill health, he claimed UC for the first time ever 6 weeks ago. In that time they have cancelled appointments twice at short notice. He doesn't drive and had made arrangements for transport to the job centre and "psyched" himself up to attend, even though he had already provided a fit note from the doctor that has covered him from the start of his claim a few weeks ago and covers him for a few weeks more yet. They cancelled on him twice at short notice and he had to attend at another time, which he did, however they asked to see him again this week and he'd just got back from a very stressful visit to the doctor and messaged them to say he didn't feel well enough to attend the appointment scheduled for the next day. He's now got a telephone appointment for next week and has been told he may be sanctioned due to his non attendance yesterday, even though he messaged them on his journal the day before. It seems to be OK for them to chop and change appointments, as a previous poster said, they hold all the power. Like your daughter, our ds lives with us but I dread to think of the impact of these sanctions if he lived alone.

If they do sanction him he can request a mandatory reconsideration providing evidence of his GP appt. 81% of UC sanction appeals are successful. 😊

chatgptsbestmate · 23/07/2025 14:25

When you sign your agreement to accept JSA or UC you agree to abide by the rules and you agree to accept the sanctions if you break the rules.

I'd suggest that your daughter goes to the GP to get some anti depressants

And perhaps she could consider taking care with her words if she wants to keep her job. However unfair she feels the situation was at her last place of work, she's the one who has lost out

Mt563 · 23/07/2025 14:25

ThisIsInsane · 23/07/2025 13:17

What was she supposed to do. Only her and him left in the room.

Laugh and agree?

She was shocked.

Edited

Honestly, in this situation, yes. She could have mentioned it to HR later. It's unfortunate but she needs to learn to play office politics until she's in a position where she doesn't need the job.