Paid for seats on ryan air and kids still sat separately

This is a classic example of how Ryanair treat their customers sadly. I’ve seen some awful behaviour from their staff several times. Hope you’re all none the worse for the experience.

Try and get your money back for 3 seats and then ensure that Ryanair give the last seat to the person who moved for you.

This happened to me and DH on a Jet2 flight last month. Paid for seats, when we got to airport we did bag drop, but then the machine said we had to go to desk. We went to the desk and they said they had to move our seats. I know this happens and I’m aware you have no right to your paid seat (it’s in the t&cs!) - he gave us emergency row seats so wasn’t so bad I guess.

Re: the OP’s issue with seats, I would complain and complain till you get what you want.
Re: flying with Ryanair generally - I’d don’t see a problem. It is usually works out a bit cheaper than other airlines even once you've jumped through all the baggage and seating hoops. Cabin crew don’t seem any different to other cabin crew and it doesn’t feel uncomfortable.

Perhaps they changed the aircraft. I know when that’s happened with easyJet they state you need to log back in and choose seats again. I’d put it in writing to request a seat refund, however if the aircraft change did apply and they send an email, they wouldn’t refund

For those saying a 10yo should be ok to sit solo. Not all kids fly regularly to be comfortable in that situation and not all kids can manage being in unknown situations. I know my DD wouldn’t be able to handle this

He wasn’t - it’s very clear from the OP. He was sat nearer but not with them - they’d be no issue if he had been sat with them! So when she was trying to go check on them / get people to swap and couldn’t get by because I’d the cart etc it sounds like he was better placed to do so. Only from the OP’s posts - I get there might be some nuance that isn’t included.

I get that no one agrees with me that this is weird but I’m just answering the questions.

Thankyou for reminding me to avoid Ryanair. They really are shit.

Don't blame the staff, they are victims as much as any passenger who sets foot on a Ryanair plane.

I agree that Ryanair going bankrupt would be something to celebrate. Not that it is likely to happen.

Don't fly Ryanair again. They have an appalling lack of concern for their customers. I have never had a flight without an issue with them. I'm 57, I've been flying reguarly since I was four months old. They are hands down, the worst airline I have ever flown with. I avoid them like the plague to the extent that I fly from an airport further away to use a different airline to my regular destination.

Try contacting the travel journalist Simon Calder if you don't get anywhere with your complaint.

Sounds like typical Ryanair. I fly a reasonable amount between work and family living in another country. I've never encountered an airline like them, it's like they're trying to be terrible on purpose.

I wouldn't let this go. They are the worst airline ever and their staff are miserable fucks who need basic training in customer service, never ever met one nice staff member, you only have to walk along the airport counters and they are the only ones with miserable faces on them. They are always in the pits of hell in every airport because they are fucking arses ! They don't want to help you and don't give a damn about you.

The experience needed for a job with them is to be able to argue loudly, not let you get a word in edgeways, faces like slapped arses and rude as fuck !!

They are the most disabled unfriendly airline in the world. They should be wiped off the map of airlines, their planes aren't fit for purpose unless you're a 2 foot 2 stone person. They're rip off merchants charging for things they shouldn't be but that's about to hit the fan soon. They wouldn't have let you on if you hadn't paid for your seat so why should you be expected to sit away from your children having paid to do so. They're that fucking thick that they can't even work out a plane seating plan.

The only lesson here is never ever fly revolting ryanair again. Awful company awful owner, awful service, and simply not worth whatever pennies it saves. Ive had my own similar thieving experience with them and their rude ignorant arrogant staff and Id rather stay at home than fly with them ever again. Not much point writing nasty reviews about them either, it would just be one in a sea of many.

I am no fan of Ryan Air but people use them because they are cheap! Everyone complains about them and yet their flights are full.

Where is that bloody laughing emoji….

This warrants it!

🤣

This is what you need to do: www.caa.co.uk/passengers-and-public/resolving-travel-problems/how-the-caa-can-help/how-to-make-a-complaint/

We also avoid Ryanair like the plague. We've paid a bit more plus overnight costs to fly BA from Heathrow rather than local Ryanair.

Hoping you get your extra fees back.

@goingtotown
The seat number is on the Boarding Pass.

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Well, this is quite remarkable. Not even August yet and apparently we can already close 1925's nominations for Mumsnet's Most Obtuse, Unhelpful and UnthreadRead Post of the Year.

Surely this effort can't be beaten? We may as well hand over the trophy now.

This is a great post 👏

Fuck Michael O'Leary and fuck his shitty staff and fuck Ryanair.

Sorry Op, I don't have anything very useful to say except keep complaining everywhere and to everyone connected to the crappy airline and you may get some compensation, but be prepared for them to make it as difficult as possible, They are little better than scam artists and airway robbers. I'd love to see the whole fucking shit show that is Lyingair go bust and O'fuckingleary go bankrupt and lose everything, but unfortunately that is not likely to happen as the corrupt rarely get their comeuppance.

This is why I don’t fly with sh1t airlines. Unfortunately you get what you pay for, or not, as in this case.

Do you know how to filter and read OP
posts?

OP, I’d be furious, but I bet you get nowhere! So annoying!

Definitely complain. I had a similar experience 15 years ago when my now-adult son was 3. Back then it wasn’t expected that you would pay for the privilege of sitting next to a very young child, and I’d never had an issue with EasyJet (literally have never paid for seats with EasyJet and we have always been sat together until he was 17!). They say him about 23 rows down from me on the other side of the plane… Like you, they weren’t interested in helping or understanding the situation and just kept saying “sit down madam”. Nobody would swap. The plane literally started down the runway to take off with my son and I still standing in the aisle. How safe! Luckily a woman suddenly got up and took a spare seat so we could sit together otherwise we’d have been taking off without a seat. I have never ever flown Ryanair since.

No specific advice per se but keep complaining to them - social media is often best with budget airlines. You won’t get compensation, you might get the seats refunded.
That said, Ryanair are a total shambles of an airline (and I say that as someone who for the most part travels solo). I would never willingly choose to travel with them.
They seem to look for new and inventive ways to make travel expensive and uncomfortable. It’s like cattle class but on steroids and with thumb screws applied. The staff don’t give a shit, The planes are cramped AF. In all honesty, once you deal with their fuckwittery and charges for everything and trying to convince people that Luton is London (it’s bloody not), you could probably have gone with a less budget option and not had to listen to that infuriating “on time” jingle.

You did nothing wrong but some posters come to AIBU purely for a fight so will blame you for anything.
You could say the staff spat in your face and tripped your child up and they'd still find a way for it to be your fault.

Pretty sure if she said her husband was the one dealing with cabin crew etc there would be posts furious the big bad man was intimidating the poor little cabin crew 🙄