Paid for seats on ryan air and kids still sat separately

I would complain to Ryanair, they were very helpful when we paid for seating and then realised that we had to have seating allocated by the airline due to passenger disabilities. They refunded straight away, unfortunately we paid through a holiday company and they were less than forthcoming on offering a refund although the airline had refunded them. They did eventually refund but only after I had been told absolutely not when I first contacted them.

Of course it matters. If you have children, you need to have this sorted. But I know for a fact that they do not site a child and parent apart, ever. They might put a family with a parent each but hard luck cheap flight

Everyone needs to refuse to pay for seats. It’s an outrageous con no more or less that discriminates against people with children (who already paid more for school holiday). But it’ll never happen with the mumsnet smunty capitalists about.

Ryanair made an average of £8 per head, average passenger according to last annual report (most airlines make about the same). By all means refuse to pay for seat choice but you'll need to accept that if everyone does it basic fares will increase to compensate...capitalism is a bit of a sod.....

It matters to me. No way would I want my young children sitting next to anyone else on a flight except me.

If I was flying on my own or with another adult I would not care less where I sat.

I get that but to do it to a family, well just no. This is engagement farming, some people just like to be noticed. Mumsnet is full of them.

With Easyjet was check in as soon as it opens (is it still 30 days?) Because they overbook...but they are good at putting families together.

I fly with them because it’s our only choice, Easyjet timings don’t work with connections either end. I’m sure I’m not the only one in that position, we don’t all live near London airports and have a range of options. I find them mostly OK, but when it goes wrong they don’t handle it well.

It’s in the small print that selected seats are not guaranteed.

It clearly does matter to a lot of people, which is why we pay extra to book seats.

Everyone needs to refuse to pay for seats. It’s an outrageous con no more or less that discriminates against people with children (who already paid more for school holiday). But it’ll never happen with the mumsnet smunty capitalists about.

YANBU OP in that you should have been seated with your young children but paying for it or not makes no difference with respect to safety and the wellbeing of young children.

The only time I've ever been moved from a booked seat was on Ryanair. They're so bad its beyond incompetence, they just genuinely do not give a single fuck about customers. But they're so cheap that people will keep using them so why would they change?

Really? I was in a transatlantic flight a few years ago when a family had been split, it was a large family and they’d put them in 2 groups and laid on a glass of champagne for everyone (all adults) sometimes planes have to be swapped out and they don’t all have the same seat configuration. Very plausible that on Ryanair no thought at all goes into who gets moved when this happens.

Oh you irritating b*5ch did you forget to read her post correctly? Yes this can bloody happen all the people saying it can't are naive idiots.

It doesn't matter where everyone sits you all get there at the same time

But is this true? Have never ever heard of anyone booking seats and being placed elsewhere, I mean ever?

Exactly what I came on to say.
I had such a bad experience with them 15 years ago I vowed never to fly with them again. They obviously haven’t changed!

That's absolutely disgusting! I have a teenager and we book to ensure we sit together, yes she would survive on her own but she would feel very uncomfortable and awkward. So we pay eith our hard earned money to sit together. I hope you pursue and get somewhere with a complaint! It's not just being seated separately, it's the attitude and tainted start to a holiday.

My post wasn't aimed at you but at those who believe the change has already happened.

Thank you, that helps my fear. I have paid to sit together anyway but glad to hear they do this 😊

So after take off and trolley service, you were given the opportunity to sit together and said no??

She came and asked us if we wanted to all be moved to sit together

If there is a safeguarding issue (speaking as not having had training on this for many years so asking those who know more about this) in the air, under whose jurisdiction does it come? Would the possibility of Michael O'Leary as the controlling mind having to face a court of law for this make a policy change?

EasyJet will be fine. Even if you don’t select they try to seat families together, unlike Ryanair whose policy is to split up groups who don’t pay.

Crazy - I booked with ryan air in desperation, when my son was 23 months, pre paid for the seats so we were together ( he was enormous at 18 months, lap was not an option)
Got to my seats - obnoxious lady in one - refused to move
Only other free seat was 12 rows back!
Crew bloody useless.
Everyone else just ignoring the situation.
Told as he was still under 2 just, like 4 days he could sit on my lap.
I declined that option as not a physical option. ( Said child is now 6ft 6!! aged 17)
Told to sit down or we would lose the slot.
Spoke to child who really is the most placid being normally, that Mummy was going to her seat, here was bear and his treats, shout if he needed me. He smiled oblivious to what that meant.
Plonked him in the middle seat, lent over dumb bitch and fastened his set belt and smiled and said good luck!
Walked to the back of the plane - it took all of 3 minutes before the lungs of my now national swimming level son let the plane know what he thought!

At that point the passengers pointed out to dumb bitch she was being ridiculous and to move. She did but I still got comments about how I should have booked - I did!
Have never flown with ryan air since - good to see their shit safeguarding remains!

This happened to me. Twice! Its seems to be when they change the plane. So it’s not scheduled plane for some reason or another. Ive never raised it with ryanair because you know how they are. I would have more success talking to a chicken than those idiots!

I would complain and try to get a refund. I found the staff on Ryanair very rude. My daughter is autistic and when she needs the toilet, she needs to go there and then. I was standing by the toilet, waiting for my daughter to finish washing her hands and the air stewardess pushed past me, no excuse me or anything.