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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think this new arrangement re bus fares is unfair?

154 replies

EmotionallyWeird · 20/07/2025 19:03

I live in an area where most of the buses are operated by Stagecoach. For the last few years (since I started my current job which is too far to walk) I've bought a monthly travel card. At first it was a physical piece of cardboard and you had to get a new one every month, then it became a smart card (which looks like a debit card) which you had to top up online.

Today I found out that the system is changing again and when my current top-up expires, it will only be possible to buy an in-app version of the weekly or monthly cards, which you have to show on your phone. This doesn't really affect me as I can cope with the change, although I would rather it had stayed the same. But not everybody wants to carry a phone all the time, not everybody has a smartphone, and not everybody who has one has their own data - some just use WiFi when they can get on it (which you can't on the buses in this area). Does anyone else think that making this new system compulsory is rather unfair, as it will force some people to make a lifestyle change they might not otherwise have wanted to (or pay more for their travel by buying single or day tickets)?

OP posts:
Ddakji · 21/07/2025 10:20

MemorableTrenchcoat · 21/07/2025 09:11

It really is. New tech came along and replaced the old tech. If you wanted to keep using the old tech, tough luck. Many people had to buy new equipment and learn how to use it, whether they liked it or not.

No, it’s not the same because not having a TV doesn’t stop you from using the bus, paying for goods etc.

MemorableTrenchcoat · 21/07/2025 10:17

Despite what OP claims, this switch is also being done gradually. All that's changing is that the smart cards themselves can no longer be purchased (but they can still be topped up) on a bus.

to think this new arrangement re bus fares is unfair?
Fairyflaps · 21/07/2025 10:17

We've had the digital Stagecoach monthly weekly passes for a while here. My DS had one for school travel, and got caught out a few times when his phone battery died, or he didn't have the data to activate his pass. For all the discussion of the possible harms of smartphones for children, issues like this mean they need them for day to day travel.

The bus passes for pensioners and people with disabilities are a different system administered by the local authority not the bus companies and continue to be a physical photo card.

TofuEater · 21/07/2025 10:11

Hadalifeonce · 21/07/2025 09:57

My sister doesn't have a smart 'phone, she only has a mobile for emergencies. She also uses public transport, this system would restrict her ability to go out and about a lot. I am sure there must be thousands and thousands like her.

The OP was talking about a monthly pass in one particular area. Presumably if your sister lived in that area and had a monthly bus pass, she'd either have to get a smartphone or pay individually.

It's not about elderly people who will have a physical card

Hadalifeonce · 21/07/2025 09:57

My sister doesn't have a smart 'phone, she only has a mobile for emergencies. She also uses public transport, this system would restrict her ability to go out and about a lot. I am sure there must be thousands and thousands like her.

Sesma · 21/07/2025 09:49

angelos02 · 21/07/2025 09:43

87% of adults have a smart phone. From my own circumstances, my dad doesn't have one & some of his friends don't either. Some don't have any type of mobile phone at all.

A lot have smart phones like my NDNs that is quite old and he can't use a lot of apps on it, the OS is too old so doesn't support them and probably not a lot of space on phone, he was telling me this a few months ago but he only used the phone for texts and calls

ShesTheAlbatross · 21/07/2025 09:48

TheCurious0range · 21/07/2025 09:43

I haven't come across a transport provider yet that doesn't do physical passes for children including tfl

Yes, these are available in my area for children. They are 15% more expensive when bought physically than when bought on the app.

Obviously you’d save money if you were choosing to only buy your child a brick phone rather than a smart phone, which would more than cancel out the more expensive ticket. But if you couldn’t afford the smart phone in the first place, you are further penalised with more expensive tickets.

TheCurious0range · 21/07/2025 09:43

ShesTheAlbatross · 21/07/2025 09:41

But a brick phone won’t have the app for the tickets..?

I haven't come across a transport provider yet that doesn't do physical passes for children including tfl

angelos02 · 21/07/2025 09:43

87% of adults have a smart phone. From my own circumstances, my dad doesn't have one & some of his friends don't either. Some don't have any type of mobile phone at all.

ShesTheAlbatross · 21/07/2025 09:41

TheCurious0range · 21/07/2025 09:39

I work in child protection, get your child a brick phone if it's necessary for a journey

But a brick phone won’t have the app for the tickets..?

Brefugee · 21/07/2025 09:40

a brick phone doesn't have apps though?

TheCurious0range · 21/07/2025 09:39

Darragon · 21/07/2025 09:02

I mean this is the problem isn't it. We've all been trying to tell these agenda setters who are influencing headteachers (and the public) that banning smartphones is a terrible idea because logistically children need them these days, and they're shouting us down with "BUT CHILD PROTECTIONNNN" what's protective about leaving kids stranded outside school/near home because they can't get on the bus and can't even call mum or dad for help? Loads of kids live more than three miles from school/college and need transport to/from it. It's like they don't care about the kids at all and just want to push an agenda to look like they're doing something about a problem they can't actually solve. 🤔

I work in child protection, get your child a brick phone if it's necessary for a journey

JLou08 · 21/07/2025 09:38

Yes it's unfair. In my experience busses are relied on by people with very low incomes and elderly people and those are the people who are less likely to have data or even have a smart phone.

Brefugee · 21/07/2025 09:33

ShesTheAlbatross · 21/07/2025 09:15

That’s not possible where I live. The tickets on the app are a weird image that changes every 10 seconds or something.

at this stage the "you don't need data / make a screenshot" is the "cancel the cheque" given that so many people have explained that this is not true for all tickets

Sesma · 21/07/2025 09:32

MemorableTrenchcoat · 21/07/2025 09:06

There can’t ALWAYS be a safety valve for those who can’t or won’t use tech. There was no safety valve for those who wanted to stick with analogue TV, for example,

I suppose linear TV will be the next thing to disappear, the amount of plugging of iPlayer and ITVx,

Brefugee · 21/07/2025 09:32

MemorableTrenchcoat · 21/07/2025 09:06

There can’t ALWAYS be a safety valve for those who can’t or won’t use tech. There was no safety valve for those who wanted to stick with analogue TV, for example,

that is a completely different thing though - and IIRC the reason the switch was done over several years was to give people time to buy new TVs

The switch from being able to, say, go to the GP and make an appointment (eg when you were at your last check up, or passing on the way to the post office) to "no you have to use the app" to an old lady with no idea how to download an app, enter the details accurately is appalling.

TV is one thing, travel to work/school/appointments is another. Not only is digital exclusion A Thing, the chances of a DDOS or something where the systems simply don't work is fairly high. A backdoor for some, can mean an lifeline for all in cases like that.

Or do you think "oh minorities, pah" and handwave them and their difficulties (that need not be difficulties in many cases) away?

ShesTheAlbatross · 21/07/2025 09:15

cloudyblueglass · 21/07/2025 08:13

Do the tickets have a QR code? If so, screen shoot it and then print out a physical copy.

That’s not possible where I live. The tickets on the app are a weird image that changes every 10 seconds or something.

WallTree · 21/07/2025 09:14

EmotionallyWeird · 20/07/2025 19:03

I live in an area where most of the buses are operated by Stagecoach. For the last few years (since I started my current job which is too far to walk) I've bought a monthly travel card. At first it was a physical piece of cardboard and you had to get a new one every month, then it became a smart card (which looks like a debit card) which you had to top up online.

Today I found out that the system is changing again and when my current top-up expires, it will only be possible to buy an in-app version of the weekly or monthly cards, which you have to show on your phone. This doesn't really affect me as I can cope with the change, although I would rather it had stayed the same. But not everybody wants to carry a phone all the time, not everybody has a smartphone, and not everybody who has one has their own data - some just use WiFi when they can get on it (which you can't on the buses in this area). Does anyone else think that making this new system compulsory is rather unfair, as it will force some people to make a lifestyle change they might not otherwise have wanted to (or pay more for their travel by buying single or day tickets)?

You don't need data for this to work.

MemorableTrenchcoat · 21/07/2025 09:11

Ddakji · 21/07/2025 09:09

Not really the same, though.

It really is. New tech came along and replaced the old tech. If you wanted to keep using the old tech, tough luck. Many people had to buy new equipment and learn how to use it, whether they liked it or not.

Ddakji · 21/07/2025 09:09

MemorableTrenchcoat · 21/07/2025 09:06

There can’t ALWAYS be a safety valve for those who can’t or won’t use tech. There was no safety valve for those who wanted to stick with analogue TV, for example,

Not really the same, though.

MemorableTrenchcoat · 21/07/2025 09:06

Brefugee · 21/07/2025 09:02

When Hmrc made applications online only she took a free computer course at our local college so she could continue to work . And she was around 60 at the time.

well, when would most of us do that? having to work until 67 as we do... there should ALWAYS be a safety valve for the, hopefully very few, people who can't or won't use tech.

There can’t ALWAYS be a safety valve for those who can’t or won’t use tech. There was no safety valve for those who wanted to stick with analogue TV, for example,

OlderMumSendHelp · 21/07/2025 09:03

Sesma · 21/07/2025 08:56

Phone signal was supposed to get better with 5g and 4g but it's now worse, I went on holiday to the Norfolk coast recently and the phone signal was so bad in most places that my phone was running out of battery because it was constantly trying to find signal, I had to switch off private relay as I think that was making it worse with iCloud notifications every time it was not active, ie, no signal. It was truly terrible.

It’s worse because the conservative government banned Huawei from our network without any alternative to replace them.

Darragon · 21/07/2025 09:02

TickyandTacky · 21/07/2025 07:49

What about teens? Our school from September is banning smartphones, this is one if the concerns raised by parents but they aren't listening to compromise by offering pouches etc. Its a brick phone allowed only.

I mean this is the problem isn't it. We've all been trying to tell these agenda setters who are influencing headteachers (and the public) that banning smartphones is a terrible idea because logistically children need them these days, and they're shouting us down with "BUT CHILD PROTECTIONNNN" what's protective about leaving kids stranded outside school/near home because they can't get on the bus and can't even call mum or dad for help? Loads of kids live more than three miles from school/college and need transport to/from it. It's like they don't care about the kids at all and just want to push an agenda to look like they're doing something about a problem they can't actually solve. 🤔

Brefugee · 21/07/2025 09:02

When Hmrc made applications online only she took a free computer course at our local college so she could continue to work . And she was around 60 at the time.

well, when would most of us do that? having to work until 67 as we do... there should ALWAYS be a safety valve for the, hopefully very few, people who can't or won't use tech.

CoralOP · 21/07/2025 09:01

I think it's terrible to force people to have a smartphone and use digital payment.
My dad wouldn't have a clue what to do with a smartphone.