AIBU to ask if someone can translate this word salad into English?

😂

No thankfully. I understand what it is but my job is more interesting 😁

Thanks @EarthwormJem - every day's a school day!

These days, most software is not designed as a single code base and some aspects might be bought in from another company. I'd be surprised to find a custom built email or PDF converter within an industry product for example, it's cheaper and easier to buy that bit of technology from a third party. So the workflow management software from company ABC will definitely assist with implementing all manner of processes. But often another product PQR will need to integrate ABC at all the points in their system that they need it to get data in or out, and would need to set up ABV for however that company's specific processes are supposed to work; you would call those 2 tasks "implementing the workflow management system ABC" and would manage it a little differently than the work to set up or extend your own product PQR.

Obviously it's a technological paradigm that implements automated and systematised orchestration of transformative process complexity management.

Don't really see why it needs explaining.

Well, I don’t think it’s especially clear.

What I can’t work out from the text shown is whether they create workflow management software themselves (as posters are suggesting) or are developing software that tailors and implements someone else’s software (how I first read it).

Looking at their website, one product description talks about it allowing you to observe ‘your data products’ - which suggests it’s closer the latter to me.

I don’t think op is wrong to find it less than straightforward!

Workflow means the steps/processes to be followed to complete a task. Software can be used to prevent steps being inadvertently missed, or to automate parts of the process, or assign steps in a task to appropriate team members.

So I’ll explain in the context of my job.

i work in a contact centre - we deal with customers via calls, emails and webchat.

We use workflow management technology that monitors queues, creates automated messages directing customers to email outside of working hours and telling them what options to select.

it also divides the options up for the customers to select the option that’s relevant to them even though it will bring them to advisors who could help with all manner of queries the queue title comes up when we answer a call so we know what the customer is calling us about.

It gives management much better insight in to statistics all round about how many people need to contact us, and for what reason, if we can direct them to ‘self serve’ using on line resources,

Basically humans are expensive so a lot of companies are trying to get customers to solve/report the issues themselves. AI comes in here as well but workforce management basically tries to utilise all of the above and provide management with stats so they can make better/ more cost effective decisions for the future.

Sorry that was meant to quote the OP.

It seems to me there’s an extra word in there. Shouldn’t the software assist in implementing workflow management, not in implementing workflow management technology. Unless the work flow management technology is some form of hardware it is already the software.

I’m a product manager for a workflow tool.

They are everywhere. HR portal, booking leave, NHS App.

There’s a high chance you’ve used one.

Yes, this if a fair way of putting it.

In a simpler example it's like how 95% of websites use CSS files to style font/ colours/ spacing and use the code type javascript on them somewhere to help users do stuff on the page. The average user doeen't know, and doesn't need to know, that the bit of code updating their content in real time is called javascript. It makes no difference to their lives. Likewise, just because a dental practice has workflow embedded to manage appointments, a dentist doesn't need to know nor care. The same dentist knows what a periodontal probe is, how to use one, what the depths ought to be and what causes an issue... but it doesn't matter that the IT expert in the chair has no idea, they just need to keep their mouth open and not wiggle about too much.

It's the assumption that people can read and comprehend. There are things that exist that I do not use, yet I understand them

The software the company develops provides the technology to manage workflow. It's not that difficult to work out.

The problem is that I don't understand that either 😂

Needless to say, I do not work in an area that has to have technology to manage workflow, and I'm not entirely sure what "workflow" actually is.

When did I say I assume that? The words implementation, management, and software are clear. I dont use pressure washers at work but I dont think they're world salad

All businesses will have some form of workflow management - but not all will use software.

workflow management can be as basic as prioritising the order you deal with emails

Me too!!!

I don't think it's fair to say all businesses use workflow management. Mine certainly doesn't. Most processes can be carried out multiple ways and in different orders depending on all sorts of ever changing factors.

Why would you think every job would involve using that? I’m a dental hygienist and never have. Is this the assumption again that most jobs are office based?

I think it’s fairer to say all businesses will use some form of workflow management but not every role in that business will be aware of it or use it

Mine doesn’t. But if it’s easy to not realise it’s used, then there’s no need for @roclalalflg to be so patronising, is there.

Pretty much all jobs do in some capacity even if you don't realise it

No. Why are you assuming every job would use that?

It'd probably make sense if you've worked in an office environment, particularly in a team where different people have different roles on the same matter/file/project.

Workflow just refers to a business process; ordering stock for a shop is a process, for example. A workflow management tool could be set up to own the process and automate some steps, starting with say Mon/ Tues/ Weds 4am = workflow system assesses needs. To do that it might need to bring together current sales data and stock data from finance, plus the large data part comes from assessing current stock against all the sales in previous years on that date (data warehouse), recent sales (finance), promotion items (from a central system)... and creating the draft order based on the rules it's been programmed with. It might then ask for a person to approve or edit it, or maybe call in some AI input, or just send the full order off as a webhook and store a copy on the warehouse system to check off when the new stock arrives.

It's been fairly common technology for the last 20-25 years, but we all only know about the things we come across in life. I'm sure some of the other posters commenting would know nothing about your areas of expertise OP.