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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Difficult behaviour at work - Aibu?

37 replies

ThePerkyCoralPoet · 15/07/2025 19:46

I recently had to speak to a staff member (I’m their line manager) about meeting a deadline. the staff member is a bit tricky to handle bur he had a tough life card dealt lately and I eoll always ensure I regulate but they weee getting increasingly more rude with me when I was helping them. In response, they said, “Why are you being so miserable something wrong?” — said in a jokey tone but I wasn’t up for it. so I said okay I think I draw the line there I’m sorry. Let’s talk later with my line manager present as a third party.

Later, we had a meeting with SLT present. My line manager said to me, “Well you obviously know not to approach her at x time” and to the other staff member, “We don’t use that kind of terminology.”
So… basically both sides were “gently” told.

I calmly said:

“I found your comment unprofessional. I was explaining a deadline that was due, and helping you complete it. As your manager, I don’t think we have the kind of relationship where that kind of language is appropriate. Even though you later asked if I was okay, that didn’t undo the original comment. We need to show professionalism moving forward.”

Her reply…

“You mentioned your circumstances (which also are actually life or death major one) but you can’t use that as an excuse.”

I responded:

“It wasn’t an excuse. It was context. I just wasn’t in the best frame of mind.”

The meeting ended with my LM saying:
“Let’s not be a fragmented team. Comments were made on both sides. Let’s move on.”

But honestly, I feel alone in it all.
I
AIBU to think that not only was her behaviour completely unprofessional — but that the leadership response was pretty much like just deal with it too?

I then had another member of the senior team
xome in and laugh about the comment and also then call it a “little fight” I’m all for banter but I’m just getting p*ssed off. Like I know that I’m young but I’m not stupid and it’s how I feel.

Can anyone rationalise this one with me

OP posts:
New posts on this thread. Refresh page
GreenOtter · 15/07/2025 23:25

People management doesn’t get easier. Your manager handled it perfectly (saying there were comments said on both sides and not actually taking sides).

If your role as a manager is to make sure your staff member is meeting a deadline and you know they are flaky, you need to coach them, document, organise meetings (where is the project at questions), and advise of timeframes. If it is continuous then they potentially go on a performance plan.

It sounds as though the conversation got emotional and caught on personal matters and instead of accepting that managers can also show vulnerability, you lectured your staff member and hauled them up in front of a senior manager who probably has limited time. It doesn’t look good. I wouldn’t dwell though or say you are a terrible manger to yourself (negative self-talk won’t help), learn from it and move forward.

I am sorry for your sad news 💐

coffeeandmycats · 15/07/2025 22:56

MolluscMonday · 15/07/2025 22:54

OP, coffeeandmycats thinks everyone should litigate at every opportunity. Please don’t take their advice, it will ruin your professional reputation.

I never suggested litigation I suggested support.

MolluscMonday · 15/07/2025 22:54

OP, coffeeandmycats thinks everyone should litigate at every opportunity. Please don’t take their advice, it will ruin your professional reputation.

Hercisback1 · 15/07/2025 22:52

Right I find that very unprofessional when you’re aware of my circumstances. Please can you think about what you’re saying. We can reconvene at the end of the day and I’ll have my line manager there too

Your circumstances shouldn't be coming into it. That's made you sound unreasonable and immature. Have you had any leadership training? A better reply would be:

"Please don't use that tone, I'm not trying to be miserable, I'm trying to find out what support you need to achieve the deadline of X".

TY78910 · 15/07/2025 22:51

I feel like by saying ‘I feel alone with it all’ you wanted the senior manager to side with you? It sounds like you had a mediated conversation and the only thing that manager was allowed to do was to facilitate the conversation between the two of you and their response ‘you both said some things let’s move on’ was enough in that situation.

I wouldn’t give this any more of your headspace. It was a shitty conversation, but it’s done now - hopefully she gets the message not to ‘banter’ with you.

Hercisback1 · 15/07/2025 22:49

ThePerkyCoralPoet · 15/07/2025 22:32

It’s usually the tone. And I’ve been managed by lots of people. I wouldn’t say it.

You should have said there and then that the tone was unprofessional, now we'll carry on the conversation about the deadline.

Shut them down and get to the point.

ThePerkyCoralPoet · 15/07/2025 22:49

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Maybe I should. I would never use it as an excuse at all. Ever. I just find the staff member to be less than helpful. So they add to my workload and I was probably being more direct with them than I should have but I didn’t swear or scream. Just blunt. Like xyz needs doing. But when the comment was made. That’s when I said. Right I find that very unprofessional when you’re aware of my circumstances. Please can you think about what you’re saying. We can reconvene at the end of the day and I’ll have my line manager there too.

maybe I’ve failed the team as a manager. Idk.

OP posts:
brunettemic · 15/07/2025 22:47

ThePerkyCoralPoet · 15/07/2025 20:13

Only reason I did was because the other person spins narratives so as a third party just to be a witness to the conversation so nothing came back on me later. Do you feel I over reacted? Idk maybe I’m emotionally a bit unstable at the moment. I feel I handled everything with as little emotional cattiness as possible.

You undermined yourself by running to your manager and needing a witness to have a fairly standard conversation with a direct report. You now look weak and this person will be acutely aware of that.

coffeeandmycats · 15/07/2025 22:45

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

ThePerkyCoralPoet · 15/07/2025 22:43

coffeeandmycats · 15/07/2025 22:36

this could be undiagnosed or undeclared neurodiversity, have you suggested an OH referral yet?

For the staff member. Yes and it’s not been taken well. The conversation has already happened.

im all for people saying silly things, we all do, but please just understanding we’re also humans and things happen outside of work. Was all I asked for. Maybe I’m just a useless individual.

OP posts:
coffeeandmycats · 15/07/2025 22:36

ThePerkyCoralPoet · 15/07/2025 22:32

It’s usually the tone. And I’ve been managed by lots of people. I wouldn’t say it.

this could be undiagnosed or undeclared neurodiversity, have you suggested an OH referral yet?

ThePerkyCoralPoet · 15/07/2025 22:35

Plmnki · 15/07/2025 22:30

I’m sorry things are difficult but your OP is very difficult to follow. Honestly you sound stressed and muddled - which can’t be helping with comms in the team.

You were very abrupt in wanting to take this to your line manager, it seems you want them to adjudicate on a squabble, which makes it look like you can’t cope with this arsy staff member.

it sounds like a shitty workplace, and you’re not in a great place to deal with dickheads. They may see you as someone not coping with the role though. Do you really want to continue in this workplace or in similar roles?

The role yes. The place probably not much longer because I feel like I’m wrong. I’ve seen other LM conflicts in other teams with staff saying they want different team leads etc or they can’t talk to one another. Staff who just are outright rude.

my line manager took me aside after and kindly asked how I was. They Said it could be linked to the fact both went for a role and I took it so it’s just anger from them about it. The manager reassured me they can see I am here and making sure I get everything done to the best I can. I just know that breaking down shows a chink in my armour and now I look weak and unable to do my job

OP posts:
ThePerkyCoralPoet · 15/07/2025 22:32

Hercisback1 · 15/07/2025 22:20

Where is the conflict? Someone asked you why you were miserable. You can answer that question factually and professionally without a manager.

You're showing how young and inexperienced you are.

It’s usually the tone. And I’ve been managed by lots of people. I wouldn’t say it.

OP posts:
Plmnki · 15/07/2025 22:30

I’m sorry things are difficult but your OP is very difficult to follow. Honestly you sound stressed and muddled - which can’t be helping with comms in the team.

You were very abrupt in wanting to take this to your line manager, it seems you want them to adjudicate on a squabble, which makes it look like you can’t cope with this arsy staff member.

it sounds like a shitty workplace, and you’re not in a great place to deal with dickheads. They may see you as someone not coping with the role though. Do you really want to continue in this workplace or in similar roles?

Hercisback1 · 15/07/2025 22:20

Where is the conflict? Someone asked you why you were miserable. You can answer that question factually and professionally without a manager.

You're showing how young and inexperienced you are.

ThePerkyCoralPoet · 15/07/2025 21:41

Hankunamatata · 15/07/2025 21:31

I think you over reacted to their comment
“Why are you being so miserable something wrong?”
There was no need to drag slt in. All you had to say was 'im fine, let get back to thos project' or 'no, I need to take 5' then gone for a walk or got a coffee

I spoke to someone in slt and mentioned that this happened before I even went to my line manager because I didn’t know what to do. There is a history of conflict among the team before I took it over so they are used to almost pushing people out or just making things purposely tricky

OP posts:
Hankunamatata · 15/07/2025 21:31

I think you over reacted to their comment
“Why are you being so miserable something wrong?”
There was no need to drag slt in. All you had to say was 'im fine, let get back to thos project' or 'no, I need to take 5' then gone for a walk or got a coffee

Cardinalita90 · 15/07/2025 21:22

If they are consistently missing deadlines they should be on a formal performance plan. Start documenting your conversations so you have an audit trail.

It sounds like you have a lot on your plate so echo the suggestion of an Occupational Health referral and perhaps visit your GP too?

coffeeandmycats · 15/07/2025 21:14

ThePerkyCoralPoet · 15/07/2025 21:13

I have a family member who’s essentially dying and I had just seen him in a pretty much comatose state before work. Yea I need to be more aware that I leave that at the door. But I was really trying to help the staff member who is generally unprofessional in my opinion, often doesn’t complete tasks as per request, doesn’t perform their designated roles and responsibilities in the way we would expect as a team. 3 other members of staff had raised some issues around expectations on that same day. I know that I need to use common sense but I just felt like the staff member just doesn’t ever listen to anything and has seen me as someone they don’t want to like. I’ve tried and tried but they were being very difficult when I was explaining that if they can’t meet the deadline the procedure is x,y,z.

Maybe, yes, I need to think about how I act. But no, I think sometimes leadership need to be involved because there are so many things swept under the carpet because I feel unsupported. I just felt like I had no choice. I also wanted a 3rd party in the room just for back up as the staff member is inclined to manipulate or just go to HR.

Did you like my suggestion about occupational health? it could help

ThePerkyCoralPoet · 15/07/2025 21:13

Howdoesitworkagain · 15/07/2025 21:06

Yes, overreaction. This is the sort of thing I’d expect you to be able to nip in the bud and move on from quickly. As leadership, I wouldn’t be impressed being asked to come in on a meeting to deal with such a minor thing.

I have a family member who’s essentially dying and I had just seen him in a pretty much comatose state before work. Yea I need to be more aware that I leave that at the door. But I was really trying to help the staff member who is generally unprofessional in my opinion, often doesn’t complete tasks as per request, doesn’t perform their designated roles and responsibilities in the way we would expect as a team. 3 other members of staff had raised some issues around expectations on that same day. I know that I need to use common sense but I just felt like the staff member just doesn’t ever listen to anything and has seen me as someone they don’t want to like. I’ve tried and tried but they were being very difficult when I was explaining that if they can’t meet the deadline the procedure is x,y,z.

Maybe, yes, I need to think about how I act. But no, I think sometimes leadership need to be involved because there are so many things swept under the carpet because I feel unsupported. I just felt like I had no choice. I also wanted a 3rd party in the room just for back up as the staff member is inclined to manipulate or just go to HR.

OP posts:
Howdoesitworkagain · 15/07/2025 21:06

Yes, overreaction. This is the sort of thing I’d expect you to be able to nip in the bud and move on from quickly. As leadership, I wouldn’t be impressed being asked to come in on a meeting to deal with such a minor thing.

coffeeandmycats · 15/07/2025 20:49

ThePerkyCoralPoet · 15/07/2025 19:46

I recently had to speak to a staff member (I’m their line manager) about meeting a deadline. the staff member is a bit tricky to handle bur he had a tough life card dealt lately and I eoll always ensure I regulate but they weee getting increasingly more rude with me when I was helping them. In response, they said, “Why are you being so miserable something wrong?” — said in a jokey tone but I wasn’t up for it. so I said okay I think I draw the line there I’m sorry. Let’s talk later with my line manager present as a third party.

Later, we had a meeting with SLT present. My line manager said to me, “Well you obviously know not to approach her at x time” and to the other staff member, “We don’t use that kind of terminology.”
So… basically both sides were “gently” told.

I calmly said:

“I found your comment unprofessional. I was explaining a deadline that was due, and helping you complete it. As your manager, I don’t think we have the kind of relationship where that kind of language is appropriate. Even though you later asked if I was okay, that didn’t undo the original comment. We need to show professionalism moving forward.”

Her reply…

“You mentioned your circumstances (which also are actually life or death major one) but you can’t use that as an excuse.”

I responded:

“It wasn’t an excuse. It was context. I just wasn’t in the best frame of mind.”

The meeting ended with my LM saying:
“Let’s not be a fragmented team. Comments were made on both sides. Let’s move on.”

But honestly, I feel alone in it all.
I
AIBU to think that not only was her behaviour completely unprofessional — but that the leadership response was pretty much like just deal with it too?

I then had another member of the senior team
xome in and laugh about the comment and also then call it a “little fight” I’m all for banter but I’m just getting p*ssed off. Like I know that I’m young but I’m not stupid and it’s how I feel.

Can anyone rationalise this one with me

It does sound like you're in a really tricky situation, and I don’t think you’re being unreasonable at all to feel frustrated. You were trying to do your job, set boundaries professionally, and you weren't met with much support. The reaction from others especially laughing it off would make anyone feel dismissed or undermined.
That said, one thing to consider (and I say this very gently) is whether the staff member might have an undiagnosed or unspoken disability, like autism spectrum disorder (ASD) or something similar. Sometimes what looks like “rudeness” or inappropriate comments can actually be someone struggling with social cues, emotional regulation, or anxiety under pressure. Obviously, this doesn’t excuse unprofessional behaviour, but it might help explain it and guide how you support them going forward.
As their line manager, you’re in a position to open up a conversation about reasonable adjustments, if that’s appropriate. You’re absolutely right it's part of your role to create space for that, and sometimes it means checking in with HR or Occupational Health if there’s a pattern of behaviour that seems linked to communication or interaction difficulties. It’s also okay to ask what helps them work best and whether any accommodations might make things smoother for everyone.
You’re not imagining the leadership’s response being a bit underwhelming, either. “Let’s just move on” only works if the root issue is actually addressed. It’s perfectly fair to ask for clearer support if this happens again or to ask for more formal mediation if needed.
You're doing your best in a tough spot and no, you're not being unreasonable to want more professionalism, support, and respect.

Dangermoo · 15/07/2025 20:43

Jackiepumpkinhead · 15/07/2025 20:28

Insubordination? It’s not the army, that’s not a thing at normal work places.

It's just a turn of phrase.

coffeeandmycats · 15/07/2025 20:36

Maybe try and sit down with the employee and speak to them to gain a deeper understanding of them and ask if there is anything that can be done to support them further, if they may have a disability maybe refer them to occupational health.

HappiestSleeping · 15/07/2025 20:33

I think the lesson for @ThePerkyCoralPoet here is not to take your personal shit to work. It may well be that there are things in personal life that affect the way one thinks, but that has to be left at home if you are in a leadership position. Unfortunately, being compassionate about the circumstances of someone in your team still needs to be prevalent.

Sucks to be a manager, but there it is.