Morning all,
I'm really upset, frustrated and worried.
I recieve my universal credit on 15th every month.
The statement usually comes out a few days before. This month it said check on 11th July so I checked on Friday, which was 11th and it wasn't there. Thinking it was just delayed, I left it until yesterday (14th) and it still wasn't there but was still saying "your statement will be ready on 11th July, check back then"
I started to worry that I wasn't going to get paid so I called UC at 12:15pm yesterday. I was told that something is blocking my payment, but he can't tell me what, he sent a message to the caseworker and then told me someone will get back to me by 6pm the next day??!!
I started to panic because I have loads of direct debits, including my rent coming out in the morning. He said, don't worry, it probably won't be 6pm, that's just deadline.
I woke up this morning and sicovered I haven't been paid, no information at all showing on my journal. I called again at 8am and was spoken to very snippily and told I would know by 6pm.
Surely this isn't a fair way for them to treat me? No explanation, no payment, no statement, nothing in my to-do list. If I hadn't called, I probably wouldn't know anything about not getting paid today.
Surely they should have told me at the end of the assessment period if there was a problem, instead of leaving me in the lurch like this? I have no shopping money and my landlord is already chasing the rent as its always in his account fist thing.
I really can't wait until 6pm, I have lots I need to do and buy today, I need shopping for dinner tonight.
Should I complain?
Peopld who want to bash benefit claimants need not apply. I am not interested in your judgements, you don't know me or my circumstances, I will not rise to it.