To complain to Universal credit?

Of course you should complain. As you say your life is planned around a payment. If people weren't paid by work then they would complain. It is pretty common for people have DD the day after pay day. I often write about thinking the UC system is too generous and gives the wrong incentives. But the system is the system and it should pay when it says it will.

UC mess up 50 percent of my payments and Im told it's our employers reported earnings fault and that it's to do with the date were paid, but they can clearly see its wrong. Never a sorry or any urgency to rectify. It can take me up to 2 to weeks from the date I should have been paid to be paid and almost 3 weeks for my journal reporting the error from the date I logged the error in my journal and days before I get a response from a case worker via my journal from any messages I have left.
Ive had a mixed bag when ringing, ive been spoken to both politely and rudely, but the outcome of ringing is them telling me to put it in a journal,so it's pointless ringing.
I never ever had issue with my working and child tax credits before this transfer and its been a nightmare and stressful worry since I have been with UC. I dread looking at my statements and my stomach turns when I see zero payment. Basically the days I get paid and the strange dates UC ask DWP to provide payments for my husband and I for are sometimes doubled so it looks like weve got double the money coming in for that month. But who to sort this out with and to stop it happening in the future isn't an option when ive asked.

Still not unfair

Glad you got your payment. Personally i think you have had some harsh replies when people don’t know your complete circs. UC are terrible and have made numerous mistakes in my claim/payments. For the judgy people i work a professional job, own my own home via mortgage just got high childcare bill so rely on UC as a top up.

I’ve had errors where they’ve missed off adding on childcare, they once calc’d a random low amount of childcare, i got given a jobcentre app within my working day and took me 3 journal questions all ignored and a lengthy phone call to rearrange the app to a more suitable time to turn up to appointment for the advisor to say why exactly has this appointment been made and then they apologised for wasting my time. I find the advisors to be rude when i’ve called to query something.

Whatever your reason for claiming UC they should be processing your claim correctly.

Unfair she was left without money when it was expected.

not great, yes, but how is it unfair?

At least you know now NEVER to leave anything in your ‘to-do’ list. It’s clearly a deliberate software action to block any payments to anyone who has stuff left to do in their list

I was thinking that too

How did it go? Did you get your money?

Er, I work full-time without UC. I have still been impacted by payroll cock-ups and computer system errors, which caused delays in wage payments.

I've worked for various payrolls and these kind of thing happen all the time with people's wages also.
It's worrying as hell and causes a lot of frustration but it's one of those things, there's always an element of human error or system error that can happen. A lot of the time people are then given a BACS payment which they receive 3 days later.
Hopefully you have received the information and payment ASAP, you can request a letter to confirm a late payment to give to your bank to recoup and failed DD fees.

I know this doesn't help now, but for the future (because I've been there)

I always had my direct debits go straight out too, now I've opened a separate account, put all my "spending" money in there and then leave the rest for thise regular expenses to come out about a week later.

check your To Do list!

I receive UC, and this month they are seemingly making checks and have requested bank statements and payslips for last 4 months, plus photo id. I had to send this in within a couple of weeks else payment would be held. They have requested same info from a colleague too, so perhaps it is linked to that - but they failed to tell you so in your journal via the normal email notification alert?

This happened to me once OP

Turns out I had not seen a message to log onto my account by a certain date (6 days before the payment due in my case) to inform them of any earnings I may have had that month

https://www.mygov.scot/scottish-welfare-fund/crisis-grants

A link for England https://england.shelter.org.uk/housing_advice/benefits/emergency_grants_loans_and_money_help#help-from-your-local-council and if in Scotland it is also available x

I can’t believe I only just thought of this @NeedUCAdviceplease but most local councils do provide some kind of hardship grant could you look that up?

Hope you got it sorted and have now received your payment

I asked for a mandatory Reconsideration on 25 March they’ve not even replied to that. Absolute shambles of an organisation

YANBU OP. But, it's possible someone wasn't able to get back to you. The entirety of the UC computer systems was down today. To the point over 200 people in my dept spent 9 hours twiddling our thumbs at our desks today because we couldn't get into the systems. We all missed important calls, messages and deadlines.

There were problems yesterday but not everyone was affected. I'm dreading tomorrow if it's not fixed yet. Even the UC helpline wasn't able to do anything other than emergencies today because we can't access anything. Can you possibly get an emergency OD from your bank? I don't know how many days this will go on for, but I highly doubt it'll be fixed by end of day tomorrow.

Hi OP, I hope you have heard something by now and you get paid.

Have you recently moved over to UC from other benefits? I know a few people who have and their payments just stopped, and they had to chase it up.
Or you had something in your to do list that you might have missed. Lots of reviews going on right now and not doing them can delay payments too.