Bad experience in M&S fitting rooms

Nowhere NEAR as "silly" as your post.

Hot or not there’s no excuse to be so rude to somebody

Absolutely not an excuse to be rude but I also wouldn't want someone to get fired for getting to their breaking point. Would you feel the same if an overworked dr or nurse was stressed out and rude would you want them to lose their job. Like I said previously I would of said something to her their and then

In what world did you think you were living that any changing room would let you in with so much stuff?

In the same world where changing rooms are there for the customer’s convenience; the one where shops actually want to sell you shit - in fact, want to sell you as much stuff as possible because that’s literally their business; in the one where most shops also make provision for people to exceed the item limit and place stuff on a rack to swap out, rather than keep dressing and undressing and having to repeatedly join the back of a queue.

The OP’s whole experience was shocking - being made to feel like a problem and an inconvenience, and then being horribly insulted. She shouldn’t feel that she was in any way in the wrong for simply wanting to try a few extra things on in a bloody shop!

Complain, OP. To the manager of the branch or the head office. If I had an employee in a customer-facing role treating people like this, I’d want to know, and a bit of hot weather isn’t a free pass for everyone to behave like arseholes.

And agree with giving the store feedback about her op.

You can try on as many clothes as you like, and her personal comment was disgraceful.

Congratulations on your weight loss you must feel and look amazing 👏

Extremely rude of her OP.
Yanbu.
Complain.
Well done on your weight loss.
It is very difficult.

@DreamingofTimbuktuagain you are quite right, there are hundreds of applicants for every job at the moment. I know a lovely young man who has been looking for months and the only jobs not attracting huge numbers of applicants are delivery driver etc.

Return them if they don't make you feel good.

But if you like them and feel good in them then keep them. There's no body shape that you must have to wear certain clothes 😘

She was exceptionally rude. I would complain. Absolutely no excuse to talk to anyone like that much less a customer.

She was very rude. For the numerous people stating how busy retail is, all sectors have been cut to the bone, people are doing more in less time - that does not mean you get to be rude to either customers or your colleagues. There’s a huge queue of those who are unemployed and who have retail experience who would love a job in M&S and could manage to be friendly whilst doing it.

OMG I can't believe how people are saying to cut her some slack. It's one thing being a bit grumpy but a whole other thing actually making a horrible comment about a customers weight!

That's absolutely disgusting behaviour and I would 100% be reporting that!

Can't believe the people having a good at you for wanting to try clothes on before you buy them.

If I'm going actually shopping rather than buying stuff online it's because I want to try stuff on. It's not just about the size, it's also about whether it looks nice.

I've been a size 10 forever. I'd still try everything on before buying it because how on earth would I know if it was going to suit me or not it I didn't? The OP has lost a massive amount of weight. She'll be a totally different shape never mind size. Of course she needs to try things on before buying them!

And if you're in a customer facing job, not fat shaming your customer is surely a no brainer? Regardless of how grumpy / busy / hot you are?

OP even if you hadn't changed size, m&s clothes sizes are all over the place. Same style and size but different colours or lengths, all fit differently. Sometimes two of the exact same item will be different sizes, no idea why. Made in different factories?
You do have to try a lot on to find the right fit.
Which makes extra work for the staff, but that is what they are being paid for.

@TwinTantrums don’t let her nasty attitude shake your confidence, try your lovely new things on at home and show DH or a trusted friend. I bet you look lovely in them 💐

Well done on your weight loss OP. No more cardigans in the height of summer.

WTAF!

God I worked in shops for years, I never used a long shift or a hot day as an excuse for being really bloody rude to someone.

I would complain. She was unbelievably rude and unhelpful.

I’m sorry you had this experience OP. She was so incredibly rude to you and there is no excuse. We are all bloody hot 🥵 I would complain to M&S about this. Personal comments like you received are just totally out of line when you work in retail (speaking as someone who used to work in retail many moons ago)

This is pure bollocks

Nothing justifies that last comment (or the others, to be honest) and absolutely does deserve a complaint. The last thing M&S needs or would want, is their staff alienating customers right now.

I'm not in retail but I've managed teams, and if one of my team had spoken to someone like that, I'd have been livid, and action would have been taken.

Please give feedback to the manager.

A thankless job? M&s is air conditioned usually.
A lot of jobs are 'thankless'.
You dont get to be pricks to your clients.

@TwinTantrums even if you can’t find out the name of the manager I would email customer services with the store and the time you were in the changing rooms (I think you said it was on a photo you took).

I think that however hot it is or how busy you are at work it is inexcusable to speak to anyone like that. People can be going to buy clothes for events like funerals, imagine if someone spoke to you like that 😔