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Original poster

M&S feeling the pinch ?

57 replies

HorsesAreRunningOn3LegsTonight · 07/07/2025 10:40

I’ve had an M&S credit card for years ( mainly because the cost of my yearly fee is far out weighed by the incredible free worldwide travel insurance I get for myself and my husband)
Up until this year, when it was your birthday they would send you a gift.
In the past five or six years ago, it was a afternoon cream tea, then for the last couple of years it’s either being a £10 gift voucher or I’m sure at one time it was a £15 gift voucher.
Well, I received this years “birthday gift “ - 10% off my next shop!
Not the most exciting “ present “
Am I being unreasonable ?

OP posts:
KimberleyClark · 07/07/2025 11:23

I used to have am M&S Mastercard. Then I forgot the pin and it got locked. It was such an almighty faff and palaver getting it unlocked that in the end I cut it up and got a John Lewis one instead.

FenellaFeldman · 07/07/2025 11:20

Eaumyword · 07/07/2025 10:49

Yanbu!
I know M&S have had a blow, but so have Co-op etc and they have treated their customers far better, with an interest to retain loyalty and honest comms.
I'm cross because we often have coffee in the cafe and Sparks buy 6 get 1 free coffee offer hasn't worked since April, despite the card being wanded. I'd have been mollified by just 1 free coffee loaded onto Sparks as a thank you for your support, but nothing.
I suppose they have to fund Stuart Machin's £7m or thereabouts salary and bonus somehow...😡

It's worked for me, I got my free coffee last week.

Trustyourinnervision · 07/07/2025 11:19

I disagree re Co-op @Eaumyword they have removed all staff partner 10% discount cards plus staff would also get double discount on payday and the next day, that’s also been withdrawn. We used to get our dividend points but now only in store member offers like Tesco etc.
i think they’re all feeling the pinch tbh.

Bluevelvetsofa · 07/07/2025 11:05

I asked an employee the other day, how I could access online shopping, since my account t no longer works, following the cyber attack. He said the only way was to contact head office. Knowing that it’s almost impossible to do so; phones and emails aren’t answered, it looks as though I’m no longer able to be an online customer. He said that they have lost a huge amount of customers since the attack and I think they will struggle to reclaim them.

AbzMoz · 07/07/2025 10:52

This.
They also give freebies thru Sparks card, and were IMO beyond generous in confirming that people whose birthdays were in the disruption period could still get a free treat.

Eaumyword · 07/07/2025 10:49

Yanbu!
I know M&S have had a blow, but so have Co-op etc and they have treated their customers far better, with an interest to retain loyalty and honest comms.
I'm cross because we often have coffee in the cafe and Sparks buy 6 get 1 free coffee offer hasn't worked since April, despite the card being wanded. I'd have been mollified by just 1 free coffee loaded onto Sparks as a thank you for your support, but nothing.
I suppose they have to fund Stuart Machin's £7m or thereabouts salary and bonus somehow...😡

Greenbird88 · 07/07/2025 10:44

YABU. Presumably you’ve seen the kind of year M&S are having so far, the recent cyber attack is estimated to have cost them around £300m in profits.

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