M&S feeling the pinch ?

Our Coop card isn't registering the member card discounts - this has been going on for weeks now.

My birthday treat was. 10% as well I suppose it is better than nothing

Yes they’re clearly feeling the pinch. They always do 20% off school uniforms at the start of July, I always stock up for the next school year, and this is the first year they’re not doing it. Think that won’t go in their favour though as lots of people, including me, will look elsewhere.

I wouldn't mind, considering their current situation. Better they reel back in on expenses than go under.

Mine says you're up to date with your Sparks offers but there's nothing there

I get mine online through Ocado and delivered to the door.

Used to bank and shop with them. It was a great shop that looked after its loyal customers. Now more like a wanna be posh Primarnie.

I got an email from M&S with a £5 online voucher to compensate me for less-than-normal service in April! Tbh i don't remember any poor service in April....
Anyway, what other credit card company gives a prese to on someone's birthday! Just be thankful for the money you've already had!

Odd as when you logged in online you would have been asked to change your Password because if the cyber attack and before you could use the site. I did that and all is well.

You might want to check with them as I have all my offers, £25 voucher to spend. Free coffee for the next few months.. Sparks offers in my online account.

Eh, I’ve had a M&S credit card for years and never had this. Feeling robbed!

I’m really angry with them. I’ve been more than accommodating with them over their cyber attack. They hadn’t delivered my online order and I waited until they were able to credit it back to my card. However they remained silent about customer data being accessed I now get email from persons unknown pretending to be M&S which I didn’t get before.
however the worst thing for me was purchasing a dress from them for a wedding. I couldn’t find the receipt. Infact I think the assistant came over to help as the dress was tagged and asked me did i want no receipt. This isn’t usually a problem as they track everything through the bar code. However this is now not the case. They want a receipt, or they won’t even give you a credit.
even worse I had a faulty item that I wanted to return. No without a receipt. They knew it was new stock. We did have that receipt but the point is they are not being clear that they d changed their returns policy. I’ve stopped going. Next I buy on account and return no issue.

@swimlyn M&S IT is run by a third party company so you wouldn’t expect any M&S heads to roll.
As @Daisyvodka said, companies never pay the ransom. They build a new system because you can’t trust the hackers to not release the data or trash your systems anyway. It’s exactly what you are supposed to do.
I don’t spend much at M&S but I feel for the employees and hope that there are no job losses due to the attack. I was coincidentally in M&S today and it was busy and the stock levels appeared high.

Don’t think they are feeling the pinch, they’ve just spent £6 million on revamping my local store, the changing rooms now have upholstered chairs, toilets are now unisex individual cubicles with hand basin in each, new food court, bakery and hot food, new cafe.

Tell us you know nothing about the topic at hand without telling us...
The advice from all governing bodies and security experts globally is to never pay a ransom.
You could pay a ransom and they've stolen your data and will sell it to the highest bidder anyway. You could pay a ransom and them not release your systems and ask for more. Neither of these are hypothetical suggestions by the way, they happen daily, globally. Certain groups will manipulate you to pay a ransom then come back later and reveal theyve taken your data and ask for a second ransom.
By not paying the ransom they've done exactly what they are supposed to do.

Would you expect to be sacked if you worked in a shop and someone robbed it? You could have the best security in the world and someone could still hack you, its impossible to be impenetrable. Sure, there could be systematic failings that meant security was below standard, but these are world class criminals and investigations into these things take MONTHS. And this would be prime lawsuit territory. You wouldn't fire an otherwise exemplary employee for leaving the door to your shop unlocked. Its just really not that simple.

Me too.

If you had an M&S account at the time of the attack I urge you to change your password, and if you used that password for any other sites change it there too.

I’ve had my usual vouchers and haven't had to change my password or anything else.🤷‍♀️

Ive never had birthday presents from M&S but since the cyber attacks, Co-op have started giving us £1 off our shop on their offers each week along with 50 p off milk.

So seeing as pretty much the only thing we ever buy from them is milk, that's effectively a free 4 pint bottle of milk each week which is nice but makes no sense for the Co-op.

It's not just M&S, Halifax have scrapped their monthly £5 reward on their current account

There were a few things I wanted from M&S, all were in stock and available on their website...right up until you log in. Then everything was out of stock.

I've given up and put an order in to Tu for clothes and Dunelm for household stuff.

So you think they should have paid the criminals? Even if they had there is no guarantee they would have got access back?
There was no threat, they lost access to all of their systems.
They refused to pay a ransom and rebuilt their systems which is what most companies would do. Co op also fell victim, however because of what happened at Marks and Spencers they actually saw the hackers were gaining access and someone literally went to the data center and pulled the plug out of all the hardware. That's the only reason it wasn't as bad.
Why should anyone be sacked? Yes they were attacked as are many companies unfortunately they did have some lapse processes and that of course made it worse.
It won't have been down to one person. My husband works in cyber security and thank god he isn't at risk of getting sacked of his company gets hacked. They get multiple attempts a day as does my company.

You can get insurance against cyberattack, but it can get very, very complicated and they might not have got anywhere near the money back they lost.

The group that targeted them are currently one of the no.1 cyber criminal groups on the planet. They are fast, clever and have a lot of resources. Security is a really tricky balance - there are lots of companies that are massively underrepresented, but two things are also true from my experience in the industry.

1. No company, and i mean noone, is ever completely secure. Its simply not possible.
2. If you aimed for 'as secure as you physically can be' as a business of M&S's size and industry, then prices would be sky high and noone would shop there. Its a very expensive game.

yeah mine is only the credit card, also the free sparks card, not the one you pay for cos I am a skinflint