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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Over familiar shop assistant

393 replies

StinkyCheeseMoose · 05/07/2025 19:43

I had a bad attack of internal rage today.

Apart from a bit of snippiness - which the subject of my rage quite possibly didn't notice - I managed to keep it to myself.

I work in an office close to the high street of a small town. Every lunchtime I walk into town to buy my lunch and take it back to the office.

On my way back, I go into the newsagent to buy a newspaper and a flake.

The shop assistant is murderous-thought inducingly annoying. She is the kind of person who speaks to her elderly customers in a higher than usual sing-sing voice and seems to think that a bit of patronising chit-chat should be part of the service.

My annoyance started to accelerate a few weeks ago. I had bought a sausage roll from Greggs before I went into the newsagent.

"Oooo! That smells nice, what are we having for lunch today?" She asked.

I decided to ignore her question and paid for my paper and flake.

A few days ago, the weather was colder than had been forecast (unfortunately, the heatwave everyone else seems to be getting has passed us by). It was cold and windy and I wasn't wearing a jacket or cardigan.

"Oooo! Aren't you cold dressed like that?" She asked.

I ignored her question and paid for my paper and flake.

Yesterday, I put my paper and flake on the counter and waited to pay. As she picked up my flake, she said:

"Oooo! You really love these, don't you? You'll look like one soon if you aren't careful"

Am I unreasonable to expect a shop assistant to respect my privacy, not to quiz me on what I am having for lunch, comment on what I am wearing or what I am buying?

I don't mind a quick "It's a lovely day today" type of interaction, but all I actually want from her is quick and efficient service.

OP posts:
Zov · 07/07/2025 11:03

savagedaughter · 07/07/2025 02:34

Ageism is pretty rife on this site, and it is the stupidest type of bigotry since if we're lucky every one of us will experience it. And yes I think most of them are completely ignoring the condescendion "What are WE having?" I'd have said I don't know what you're having love, I'm having the lunch I just bought".

Not to mention it has taken weeks for the OP to get really irritated by being talked down to by a nosey parker. Probably wouldn't bother me much, but she's nowhere near as unreasonable as many are pretending to believe.

But that's mumsnet for you, ignore the facts and go with trying to sound cool and clever (and generally failing to do so) instead.

Yeah this. And don't even get me started on 'Alice is 86 years YOUNG!' 🤮

Sickeningly patronising!

If anyone ever says any shit like this to me when I am 'elderly' I will go for the jugular!

SunflowerShop · 07/07/2025 10:58

I think you’re being rude OP. I can’t believe you can ignore her, when she’s only being pleasant. Do you have anyone you are pleasant too? Imagine they flat out ignored you when you spoke to them? She could have depression & be fighting the fight by being positive, she also could think you look like you need cheering up when you come into the shop chewing wasps!

RominaDina · 07/07/2025 10:57

It's a bit worrying how vexatious some people find a few minutes of social interaction.

RominaDina · 07/07/2025 10:57

UsingAMansNameInAWomensWorld · 07/07/2025 10:56

Got to love that she's impertinently quizzing OP over her super private lunch and not wearing a coat...

You'd think from some of the language she was picking up the Vagisol and loudly asking "oh its still ichy down there is it? Must be 2 months now from what you've being buying....."

😂😂😂

UsingAMansNameInAWomensWorld · 07/07/2025 10:56

Got to love that she's impertinently quizzing OP over her super private lunch and not wearing a coat...

You'd think from some of the language she was picking up the Vagisol and loudly asking "oh its still ichy down there is it? Must be 2 months now from what you've being buying....."

MyQuirkyTraybake · 07/07/2025 10:25

I would also find this extremely annoying OP. The "you'll look like one soon" is very rude.

She's clearly not trying to be awful. You don't know her circumstances, she's chipper or on a high in life for some reason. I think it's lovely but I find it too much.

I'd buy a pack of flakes from a supermarket and get the news digitally. I'd change my routine to get the peace I wanted on lunch.

askmenow · 07/07/2025 10:07

Get over yourself! It’s not all about you, you sound very self absorbed.
It costs nothing to be pleasant! For all you know she may be ND or hard of hearing herself. .

Too many people ready to take the slightest offence these days.

Badhairdayagain · 07/07/2025 08:24

Sorry but you sound like a total grump. I hope her other customers appreciate her

VikingBird · 07/07/2025 07:54

Is the shop assistant actually Caroline Aherne’s checkout operator reincarnated? 😅

Drowninginconfusion · 07/07/2025 06:45

savagedaughter · 07/07/2025 02:34

Ageism is pretty rife on this site, and it is the stupidest type of bigotry since if we're lucky every one of us will experience it. And yes I think most of them are completely ignoring the condescendion "What are WE having?" I'd have said I don't know what you're having love, I'm having the lunch I just bought".

Not to mention it has taken weeks for the OP to get really irritated by being talked down to by a nosey parker. Probably wouldn't bother me much, but she's nowhere near as unreasonable as many are pretending to believe.

But that's mumsnet for you, ignore the facts and go with trying to sound cool and clever (and generally failing to do so) instead.

I’ve come to the conclusion that they must be a bit dim to be honest, they must not be able to see the nuances in a situation so to speak.

levampire · 07/07/2025 03:44

Laganlove · 07/07/2025 03:11

I don’t agree when you say “I should be able to use the shop conveniently situated close to my place of work without being quizzed about my personal choices by a complete stranger.”
i could answer “I should be able to expect friendliness from my local shop.”
people like you create a horrible society, op

Friendliness is 'Have a good day!"

It is not making impertinent observations or enquiries, or speaking in a special and diminishing voice to older customers.

Laganlove · 07/07/2025 03:11

I don’t agree when you say “I should be able to use the shop conveniently situated close to my place of work without being quizzed about my personal choices by a complete stranger.”
i could answer “I should be able to expect friendliness from my local shop.”
people like you create a horrible society, op

sesquipedalian · 07/07/2025 02:45

OP, I completely understand your inner rage! If she’d asked me what “we” are having for lunch, I might have said, “well I’ve no idea what you’re having, and as for what I’m having, I haven’t decided yet.” As for telling you that you’ll look like a flake - so rude. And I understand that you just want to pick up your flake and paper and leave. I’d have thought she might have got the hint by now, that you’re not someone who wants to linger and chat.

savagedaughter · 07/07/2025 02:34

levampire · 07/07/2025 01:08

I don't like the patronising, raised pitch, singsong voice she puts on when she speaks to elderly customers. However lonely they might be (and it's pretty patronising to assume they are lonely without evidence), they deserve respect.

Anyone who puts on a special voice to patronise old people is a knob. I am surprised 84% think you are being unreasonable. One day everyone here will be "old people". See how you like it then.

Ageism is pretty rife on this site, and it is the stupidest type of bigotry since if we're lucky every one of us will experience it. And yes I think most of them are completely ignoring the condescendion "What are WE having?" I'd have said I don't know what you're having love, I'm having the lunch I just bought".

Not to mention it has taken weeks for the OP to get really irritated by being talked down to by a nosey parker. Probably wouldn't bother me much, but she's nowhere near as unreasonable as many are pretending to believe.

But that's mumsnet for you, ignore the facts and go with trying to sound cool and clever (and generally failing to do so) instead.

levampire · 07/07/2025 01:08

I don't like the patronising, raised pitch, singsong voice she puts on when she speaks to elderly customers. However lonely they might be (and it's pretty patronising to assume they are lonely without evidence), they deserve respect.

Anyone who puts on a special voice to patronise old people is a knob. I am surprised 84% think you are being unreasonable. One day everyone here will be "old people". See how you like it then.

WizardofCoz · 07/07/2025 00:39

RepoTheGeriatricOpera · 05/07/2025 19:50

Don't ask op a question ffs, you'll set her off 🤣

🫶

NebulousWhistler · 07/07/2025 00:27

Not RTFT so apologies if it’s already been asked, but have you every got so annoyed with her that you’ve snapped and farted?

Pirating55 · 07/07/2025 00:14

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Helen483 · 06/07/2025 22:52

tulippa · 05/07/2025 19:54

I'm not one to chat to shop assistants but she seems normally friendly for that kind of role. Use a different shop if it bothers you so much.

Or buy multi packs of Flakes from the supermarket and take one of them into work each day. You'll save money and won't have to talk to her.

This. And get over yourself!

PreciousMomentsHun · 06/07/2025 22:30

JG24 · 06/07/2025 21:29

There used to be a guy in the local Tesco express who would comment on every item if buy. It drove me crazy!
I'm was very polite and would murmur a response or acknowledgement of what he'd said. But this guy would literally say in one trip
"Oooh a bottle of wine, have you had a hard day? I prefer chocolate to cheer me up...oh I see you've bought a giant bar a dairy milk too. You must be upset. Aha sanitary towels, that explains it, you're on your period..." Etc etc etc

I would assume he had some SEN. Bless him. Thanks for being kind and forebearing.

Horses7 · 06/07/2025 22:03

What would it cost you to treat her like a human being? YABVVU.
Sort the problems in your head they are the real cause of all this.

Drowninginconfusion · 06/07/2025 21:53

Byebyechicken · 06/07/2025 20:34

I'm with you OP.
I have worked in retail and some shop assistants cross a line from making general conversation to making personal quips at customers.
I have known shop assistants to raise eyebrows when someone is buying condoms, totally unprofessional and unnecessary!
I have also had shop assistants ask me if I am having a party because of the volume of chocolate I was buying. I was actually just going to binge on the chocolate myself but of course I just smiled and nodded.
I have worked alongside assistants who've said 'Someone's in the doghouse!' when a man was buying flowers.
He didn't reply but honestly, they could have been for any reason, he could be visiting a grave!
It's those types of comments that are unprofessional and unnecessary!
I worked in retail for years and never struggled to make conversation about general things without picking out what people were buying, why they were buying that item etc.
In this day and age, perhaps the shop assistant ought to practice being kind herself by not asking probing questions.

A Sainsbury’s shop assistant once made this comment as I bought a pregnancy test “Someone’s been naughty.” I was indeed pregnant and did not want to be. I don’t think commenting about anyone’s food unless prompted or the food is openly on display is polite. I also think any comments that insinuate your clothing isn’t fit for purpose / the weather is polite conversation. I don’t believe all these women would have the time of day for this woman like they're pretending. They’re happy to be rude to someone disagreeing on here but yet they expect us to believe they wouldn’t mind being asked what’s in their bag and would happily disclose this to anyone that asked with a smile and a wave as the woman told them that they should have worn a cardigan.

I am, in real life, one of the nicest people you could meet and that’s the truth. Ask me for a favour and I’m there. I pride myself on never letting people down, I am polite until someone is impolite to me. But I am sick to death of people thinking they can say whatever they want without consequence. A man at the dump it site recently made a comment that I had been a lot! He literally wouldn’t have a job if people didn’t use it! I was quite literally doing the civic minded thing by not chucking it in the wheelie bin or a bush like some morons do! I told him my Dad had died and we were clearing his house and that I wish I didn’t need to be there. And he acted like I upset him! By telling the truth. I think some of the people that think these interactions are fine may lack emotional intelligence or that’s what I’m telling myself.

RAPSMom · 06/07/2025 21:40

Totally agree it’s just bad manners to ignore someone.

JLou08 · 06/07/2025 21:39

I'm not the chattiest person by far but even by my standards you are very, very rude. Would it be so hard to politely respond to the person serving you in the shop?

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