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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to make a complaint to school

56 replies

Hangingwithmygnomies · 27/06/2025 20:10

My 8 year old DS came home from school today clearly unwell. He was complaining of a a really bad headache, backache and feeling sick and "shaky" and he went straight to bed and fell asleep after some calpol. My MIL picked him up today as it's my full work day, and the teacher (not his normal one) who brought out his class advised that he has started to feel poorly after morning break, went and laid down at one point and was feeling so rough that he was unable to do any work. No one fron the school called me to tell me he was unwell and I'm really angry that he was left most of the day clearly in pain without any pain relief! To be so unwell that he couldn't complete any work and no one thought to call me to collect him, is surely unreasonable on the schools part?

OP posts:
Delahays · 27/06/2025 22:12

I had same problem at my sons school. Said he had been asleep most of the afternoon as he felt unwell & had a headache. I said why has nobody contacted me. They said they can’t because he hasn’t been physically sick. I was so annoyed, you only had to take one look at him to see he was unwell.

Hazelmaybe · 27/06/2025 22:10

I would have called, if a child can’t complete work there is no point being at school. Sometimes you need to know the child as some children will try it on with a different teacher.

Katemax82 · 27/06/2025 22:05

pancakestastelikecrepe · 27/06/2025 20:50

YABU. Kids get bugs/viruses, frequently.
There are people struggling with real problems, OP 🙄

Rude!!

JSMill · 27/06/2025 21:43

porridgecake · 27/06/2025 20:20

This is normal for schools.
You won't get anywhere with a complaint.

That’s nonsense.

Hangingwithmygnomies · 27/06/2025 21:42

pancakestastelikecrepe · 27/06/2025 21:31

Yet you've created a poll to ask, then complain about 'judgement'? Honestly, in nicest possible way, if you really have time/inclination to complain to the school, go ahead, regardless of the views of others...

I didn't create a poll, I simply asked if I would BU to make a complaint to the school about not being called when my child was clearly unwell and in pain. You then came along with an uncalled for shitty comment about people having "real" problems when you know sweet f.a about what I have to deal with on a daily basis, belittling my concern for my child - so yes - stick your judement. Gos forbide my child could actually have been seriously ill as he can deteriorate quickly. As a PP politely and helpfully advised to take the conflict out of it and talk to the school rather than emailing an official complaint, that is what I will do

OP posts:
pancakestastelikecrepe · 27/06/2025 21:31

Hangingwithmygnomies · 27/06/2025 21:06

😂😂 You have absolutely no idea of the real problems I deal with on a daily basis, so you can stick your judgement 🙄. This isn't about a kid having a bug or virus, this is an 8 year old child with a headache and backache bad enough he was unable to complete any school work for more or less the whole day and the school not calling me to advise he was so ill.

Yet you've created a poll to ask, then complain about 'judgement'? Honestly, in nicest possible way, if you really have time/inclination to complain to the school, go ahead, regardless of the views of others...

ninjahamster · 27/06/2025 21:28

Ah that’s good news x

Hangingwithmygnomies · 27/06/2025 21:26

ninjahamster · 27/06/2025 21:10

How is he now? When you say backache, it’s not into his neck is it?

He's woken a few minutes ago - definitely a vast improvement on how he was earlier but still complaining of headache at the back of his head. He says his back is no longer hurting but it was lower back around his kidney area - I suspect maybe not drinking enough so encouraging lots of water and I'll keep an eye on him on for anything further.

OP posts:
Vvvvvvvvv · 27/06/2025 21:18

Hangingwithmygnomies · 27/06/2025 20:40

@Vvvvvvvvv I think that's my issue as it seems based on what the teacher told MIL, he didn't really manage the day if he was laying down and not well enough to complete any work. If he had just felt a little under the weather and they wanted to see how he was then I would totally understand. I don't think he fell asleep because he was tired, more from pain like I do when I have a migraine, which I'm wondering if he actually maybe had one as I started getting them young. If he presented at school like he did when MIL dropped him home, I really feel he should've been sent home. I have a good relationship with the school and don't want to jeopardise that, so maybe might just mention it casually when I take him to school Monday rather than an official complaint. They're aware I WFH from home so collection is not a problem for me

Edited

That sounds like a really good idea!

(no MN sarcasm intended!!)

sparebooks · 27/06/2025 21:13

I would want to have been called too, OP. Don’t think you’re unreasonable at all!
However like you say, just have a chat with the relevant teacher and make it clear you were concerned and would like to be contacted next time.

Hangingwithmygnomies · 27/06/2025 21:13

yestothat · 27/06/2025 21:03

I wouldn’t necessarily make a complaint but I would want to clarify how Ill he was and was you weren’t phoned and make it clear if he’s like that again you need to be.

Is he a bit naughty or known for making a scene?
I’ve been called to pick up my most well behaved child because they were sniffing a lot but completely happy and chatty and then not phoned when my trouble maker was hit in the face by a wooden disk leading to a large graze, bump and eventual black eye.

No not a naughty child at all, maybe talks a bit much but definitely not naughty or makes a scene- unlike my teen. He's hardly ever ill or has time off school. They called me last week to let me know he'd had a nose bleed which I wasn't worried about as that's a frequent thing for him, so I'm surprised that they didn't call me today considering how bad he was.

OP posts:
isitmeamithedrama · 27/06/2025 21:11

Of course you should have been called if he’s so unwell he was lying down and not doing work, there’s no chance the teacher was able to keep an eye on him and teach the others!
Teachers can do no wrong on MN but on this occasion they got it very wrong to keep an unwell child in for the rest of the school day when he’s not getting better despite having some time out.

I wouldn’t go in all guns blazing but I’d be raising it with the school.

DelphiniumBlue · 27/06/2025 21:11

So at many schools it’s not the teacher who decides who goes home and when. It’s often someone working in the office, who is under instructions to keep the children in school if at all possible.
It’s also often the case that a child says they feel unwell, lies down in the book corner for a bit, and then feels better enough at lunchtime to eat their lunch and run around in the playground . They may wilt again afterwards, and it’s very hard to know how ill they actually are.
Maybe you can have a word with the receptionist and just let them know that you are happy to be called if DS is unwell.

ninjahamster · 27/06/2025 21:10

How is he now? When you say backache, it’s not into his neck is it?

Hangingwithmygnomies · 27/06/2025 21:06

pancakestastelikecrepe · 27/06/2025 20:50

YABU. Kids get bugs/viruses, frequently.
There are people struggling with real problems, OP 🙄

😂😂 You have absolutely no idea of the real problems I deal with on a daily basis, so you can stick your judgement 🙄. This isn't about a kid having a bug or virus, this is an 8 year old child with a headache and backache bad enough he was unable to complete any school work for more or less the whole day and the school not calling me to advise he was so ill.

OP posts:
yestothat · 27/06/2025 21:03

I wouldn’t necessarily make a complaint but I would want to clarify how Ill he was and was you weren’t phoned and make it clear if he’s like that again you need to be.

Is he a bit naughty or known for making a scene?
I’ve been called to pick up my most well behaved child because they were sniffing a lot but completely happy and chatty and then not phoned when my trouble maker was hit in the face by a wooden disk leading to a large graze, bump and eventual black eye.

Pyramyth · 27/06/2025 21:02

Just let them know you'd rather be called next time. No need for it to be a big deal. It can be hard to make the right judgment sometimes although it does sound like they got it wrong here.

LadyFooFooFrankentits · 27/06/2025 21:00

I think schools have a tough time of this one. I've been the pissed off parent called in to collect a sick child, only yo get them home and have them.bouncing around all over the place. I've thought that if the school had let them have some quiet time they would have been fine to stay....

saraclara · 27/06/2025 20:58

I would definitely have had someone call you if I'd been his teacher, and if I hadn't, and I then had a polite email from you asking if in future you can be called if he's too ill to work, I'd accept your request and do so in future.

Usually of course (in fact, almost always) the complaints are from parents who are called and asked to pick up their sick child. Our poor receptionist got so much stick from parents who'd had to leave work. So sometimes teachers will leave it longer than they might otherwise.

Hangingwithmygnomies · 27/06/2025 20:58

Arlanymor · 27/06/2025 20:51

You're contradictory here - you 'WFH and they know, so pick up isn't a problem', but then earlier you say that your MIL picked him up because it was a full day for you - those two things are in opposition. Either you can pick him up or you can't. And as you didn't, you are getting second-hand information - why would you jump to making a complaint when you could just request a conversation yourself with the staff members involved? Much nicer than jumping to conclusions and escalating on the basis of a second-hand account.

My MIL picks him up because she likes to see him and that way I don't have to take a late lunch and rush to pick him up and get back. She brings him back to my house and stays until I finish work.

OP posts:
Cavalierorwhat · 27/06/2025 20:57

I hope your son is feeling better OP. I’m with you, I’d want to know sooner if my child was unwell. Children can get worse very quickly and I’d want to be observing him at home rather than him lying sick in school without my knowledge.

Hangingwithmygnomies · 27/06/2025 20:54

@cherish123 surely if a child is not able to complete work because they're lying down (yes, yes I did mean that and not laying 😂) because they're in pain and not feeling well, that should at least warrant a call home?

@IOYOYO yes that's a good way to handle it I think

OP posts:
Arlanymor · 27/06/2025 20:51

You're contradictory here - you 'WFH and they know, so pick up isn't a problem', but then earlier you say that your MIL picked him up because it was a full day for you - those two things are in opposition. Either you can pick him up or you can't. And as you didn't, you are getting second-hand information - why would you jump to making a complaint when you could just request a conversation yourself with the staff members involved? Much nicer than jumping to conclusions and escalating on the basis of a second-hand account.

pancakestastelikecrepe · 27/06/2025 20:50

YABU. Kids get bugs/viruses, frequently.
There are people struggling with real problems, OP 🙄

IOYOYO · 27/06/2025 20:47

I’d take the conflict out of this…you could have a chat with a relevant member of staff, ask about what happened, say what you’d have liked to happen and why, and ask that they keep this in mind for future. Nothing wrong with constructive feedback, doesn’t need to be an official complaint to make a difference. Hopefully school will be placed to receive that,

I’d not have been happy if that was my 9yo, I get where you’re coming from.