To think this woman needs to stop jumping the queue every day?

Steps aside where? The buggy doesn't even fit down the path they queue.

It all sounds slow and frustrating.I wouldn’t stand back while this woman jumps the queue either. Sounds like the drop off system needs drastic changes.

It’s a stupid system but at the end of the day she’s still jumping the queue.

The jumping part is easily solvable: when she gets there, she checks who’s last before her, then steps aside and goes in after that person. She doesn’t have to jump the queue, she’s just taking advantage of the buggy excuse.

Does this daft manager have kids queuing in all weather's,?
I can't imagine the kids are too thrilled,queuing, when it's pouring down ,or snowing or boiling hot either ,she's unnecessarily upsetting the kids

Speak to the owners of the nursery, not the manager. That's ridiculous. People have buses and trains to catch to work and need to drop and go.

I said unreasonable, but because it’s the nursery, not the woman, that is causing the problem.

Nobody should queue jump but you saying she shouldn’t use her double buggy makes you unreasonable.

Unless you have two very small children or multiples you don’t know the strain of something as simple as the school run.

Or I’d change my drop off time to later or earlier when no one else was there and I’d ask beforehand how to manage this to be more efficient

I’d change nurseries for this alone tbh. What a faff!!

Presumably that's 20-30 minutes waiting time that you're paying them for? It's too long a waiting time, and I would move nursery if complaints don't work. Don't they realise you have to get to work?

Ugh, my nursery did similar during COVID but even then they'd look down the queue and take anyone for that room at the same time. Then someone else would come and collect for another room etc.
After COVID we were allowed to enter the building using a fob and knock on the room door and they'd pop out with child or in the older rooms you could go in and collect.
Nursery opened at 8am and I had to be at work by 8.15am so really right on time. I couldn't be doing with this queuing nonsense.

There were a few times they didn't have enough staff so we had to wait with our kids. I kicked off massively and got refunds. I'm a teacher so minimal capacity to be late. It happened so many times I almost had a disciplinary.

Yep the queue jumping isn't the problem, the queuing system is. Nobody should be waiting for 20 minutes to drop a child off. There should be multiple staff available to take in children at opening time.

Re the woman jumping the queue, maybe she has something agreed with the nursery, which may or may not be unfair - but again the system is still the the problem.

I would start doing exactly the same as her then, and get the others to follow suit

But if the whole system is stupid and there doesn't need to be a queue at all then the sooner everyone starts doing what this woman is doing and ignoring it the better

Yeah I get that but there could be a multitude of reasons that aren’t advertised to the whole queue… my son is severely autistic and I’d have spent that ‘queue’ time trying to stop him bolting into a main road, eating drainage pebbles or just throwing himself on the ground and then refusing to move. They won’t be telling the other parents something like that. The system is completely flawed is my point- I can’t imagine it does any ‘normal’ child good waiting in a queue for ages either- doing more harm than good.

Why queue, it’s a ridiculous system? Just go to the front and say you can’t wait, don’t engage in conversation with her unless necessary. If you all stop chit chatting with her, then it will stop.

I don’t think the OP is being unreasonable to be annoyed at the queue-jumping woman and the nursery drop-off system, @PeppyLilacLion.

Anyone who is swanning past a queue of people waiting to do exactly the same thing as she is, without a word of excuse or apology, on a daily basis, is a cheeky fucker.

I am a bit surprised that no-one has said “Excuse me - we are all waiting to drop our children off - there’s a queue and you need to wait in it just like the rest of us!”

Your annoyance is misplaced and needs to be redirected towards the nursery owner… if I had work to get to on a time deadline after this then I’d be going ballistic. If it didn’t change very quickly I’d have to choose another nursery. Employers aren’t exactly going to be sympathetic to lateness every day because Helen fancied a good chit chat about Timmy. It used to annoy me enough when some parent dressed in gym gear with clearly lots of time to spare and no work to go to would try and hog the owner’s time bang on opening with the most mundane questions ever and slow everyone else down who had work immediately afterwards. Honestly either pick up the phone later in the day or ask at pick up. That wasn’t the owner’s fault in fairness- just the same parent bombarding her every single day. Your situation however is entirely preventable.

YANBU to be frustrated—but this sounds more like a nursery systems issue than a buggy problem. The setup clearly isn’t working for anyone: not for parents queuing, not for the staff, and not for the mum with the double buggy who likely doesn’t want to be awkward, but has no real option.
The nursery needs a better drop-off system—staggered times, a quick handover line, or a separate space for longer chats. Until that’s sorted, it’s just breeding resentment among parents who are all doing their best under a clunky setup.

Has anyone actually said anything to this mum, @susanandlucypevensie? Or tried to stop her waltzing past the rest of the queue?

If I were you, I’d be ‘accidentally’ blocking her way every day.

Why are you standing there waiting? Walk up, hand child over, smile and say “see you at 5pm” and walk off. You all sound nuts.

Absolute madness! I've never heard of anything so ridiculous at a nursery. tbh I can't believe parents haven't complained enough about it for them to make changes. I can't imagine standing for 20 minutes, potentially in the pouring rain.

They need to visit some other nurseries and see how it's done!

Can't she fold her buggy or park it somewhere. Queue jumping really winds me up.