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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the NHS’s biggest problems aren’t management but an ageing population, unrealistic expectations and over-medicalisation?

287 replies

NaiceBlueSquid · 25/06/2025 08:47

People often blame NHS management for its ongoing crises but isn’t the real issue much deeper? An ageing population, increasing patient expectations that can’t realistically be met, over-diagnosis and medicalisation of some mental health conditions, a shortage of clinical staff, and outdated facilities all seem like far bigger problems.

AIBU to think that while NHS management could probably be improved, it’s nowhere near the biggest problem the system faces?

OP posts:
Reallybadidea · 25/06/2025 13:55

Fluffyholeysocks · 25/06/2025 13:38

It's the unnecessary tests I'm referring to, not small ailments, why scan someone's heart annually if they are unable to undergo surgery? Why scan to see how much worse their osteoporosis has progressed when they can't undergo surgery? The consultant has said they've exhausted the drugs available to them so why keep testing and scanning ? To what end?

Which valve? If aortic then they may be offered TAVI if necessary

Zebedee999 · 25/06/2025 13:54

Thistletwo · 25/06/2025 08:58

We need the European funding model. We should have to pay to access some services. Then appointments wouldn’t be wasted.

What is most needed is some people taking responsibility for their own health. I have lots of GP friends who are very frustrated that so many people drink and eat all the wrong things, then expect the NHS to sort out the mess they get themselves into. If you eat lots of junk and are heavily overweight you are going to get type 2 diabetes and all of the grim knock on illnesses that goes with it.

Quite. My sister is a nurse and the health advice they give to people re diabetes/obesity etc is largely ignored as "it's too much like hard work" and instead everyone wants dome drugs to do the hard work for them.
Thus taking endless NHS appointments/time/drugs/costs meaning less care for people that actually nee dit.

Properchips · 25/06/2025 13:53

Legal euthanasia will solve many of the problems the OP outlined, especially once the so-called 'safeguards' have been reduced and diminished over time. Perhaps once folk reach the age of, say 50, we could start the process of slow brainwashing to persuade them to undergo the procedure by their 60th?

Itallcomesdowntothis · 25/06/2025 13:51

Orangeandpurpletulips · 25/06/2025 13:43

It isn't plausible that this would work the way you clearly think it would.

For one, there would need to be an assessment process for what's a 'legitimate' miss. How many reminder letters or emails, what happens when the hospital transport hasn't turned up, that kind of thing. This would take staff and resources, at a time when the NHS struggle to recruit. Such decisions would also be subject to legal challenge, if only judicial review, and the usual involvement of elected representatives to try and influence the process. Dealing with this would cost money.

People who miss multiple appointments are also going to be those who lead the most chaotic and unsupported lives. We already know this. Which means they're the ones least likely to actually pay. Chasing that up costs money, and if you eventually have recourse to the court system, the amounts owed will spiral without any corresponding ability to pay it off.

It also means people in that position will avoid presenting to the NHS until their conditions worsen further and they become more expensive to treat.

This is one of those things that sounds nice in theory but doesn't stand up to even cursory examination.

Yeah it does it works very well in other countries. And in some you have to pay a deposit if you miss a number and you get back the deposit if you attend.

Quick Google if my experience isn’t enough….
In Canada, while many healthcare services, including most doctor's appointments, are covered by public health insurance, patients may be charged a fee for missed appointments, especially if they don't provide sufficient notice of cancellation. This fee is not covered by provincial health insurance and is intended to offset the cost to the clinic or physician for the missed time.

France will introduce a €5 penalty for people who fail to turn up to doctors' appointments, Prime Minister Gabriel Attal said Saturday, April 6. The fine was one of several measures
announced by Attal to boost a health service struggling to keep up with increasing demands from an aging and growing population.

Yes, in the Netherlands, you may be charged a no-show fee if you miss a doctor's appointment without canceling it in advance, typically within 24 hours or a full working day. This fee is not covered by your health insurance.

In Germany, doctors can charge patients for missed or cancelled appointments, but usually only in exceptional cases and if they can demonstrate financial loss. A common scenario where a fee might be charged is when an appointment is cancelled with less than 24 hours' notice, or if a patient has a pattern of missed appointments.

In Australia, patients may be charged a cancellation fee or a "no-show" fee for missed doctor's appointments, especially if they don't provide sufficient notice of cancellation. The specific fee amount can vary between clinics, but is typically between $50 and $100. If you repeatedly miss appointments or fail to cancel, the clinic may refuse to schedule future appointments.

Badbadbunny · 25/06/2025 13:48

AltitudeCheck · 25/06/2025 13:09

@AutumnFoxe or you could have been advised to go online or to your local pharmacy and buy a pack of iron tablets for less than a fiver for 3 months supply.... it would have saved numerous letters, time taken to type, send and process on the receivers end, time taken to write a prescription, the dispensing fee paid to the pharmacy.... getting that pack of iron tablets to you after your diagnosis probably cost the NHS well over £50... but people (this is not aimed at you personally, I making a general statement) don't see why they should pay when the NHS is 'free'.

Over the counter iron is very low power and usually if there is a genuine clinical need for iron tablets, then a prescription is the only way of getting the strength needed.

Orangeandpurpletulips · 25/06/2025 13:48

JenniferBooth · 25/06/2025 13:45

And................once more with feeling!!!!!!!!!!!!!!
Do.you.also.think.it.should.work.the.other.way. Should the NHS pay patients for an appointment cock up caused by them

Edited

It's a reasonable point. If this ridiculous idea were implemented, it wouldn't take very long until people started attempting to invoice the NHS for the losses they've incurred attending a missed appointment.

Which isn't to say they'd succeed, but it's another reason why a charging policy would cause more problems than it would solve. It would become a political laughing stock very quickly.

JenniferBooth · 25/06/2025 13:45

Itallcomesdowntothis · 25/06/2025 13:28

But why shouldn’t patients pay for missed appointments? I’m not saying legitimate misses. Or even a couple. I’m saying perpetually missing appointments. This is so offensive to Brits because any thought of any payment for anything is so offensive. And this is what can cause abuse of the system.

And................once more with feeling!!!!!!!!!!!!!!
Do.you.also.think.it.should.work.the.other.way. Should the NHS pay patients for an appointment cock up caused by them

Orangeandpurpletulips · 25/06/2025 13:43

Itallcomesdowntothis · 25/06/2025 13:28

But why shouldn’t patients pay for missed appointments? I’m not saying legitimate misses. Or even a couple. I’m saying perpetually missing appointments. This is so offensive to Brits because any thought of any payment for anything is so offensive. And this is what can cause abuse of the system.

It isn't plausible that this would work the way you clearly think it would.

For one, there would need to be an assessment process for what's a 'legitimate' miss. How many reminder letters or emails, what happens when the hospital transport hasn't turned up, that kind of thing. This would take staff and resources, at a time when the NHS struggle to recruit. Such decisions would also be subject to legal challenge, if only judicial review, and the usual involvement of elected representatives to try and influence the process. Dealing with this would cost money.

People who miss multiple appointments are also going to be those who lead the most chaotic and unsupported lives. We already know this. Which means they're the ones least likely to actually pay. Chasing that up costs money, and if you eventually have recourse to the court system, the amounts owed will spiral without any corresponding ability to pay it off.

It also means people in that position will avoid presenting to the NHS until their conditions worsen further and they become more expensive to treat.

This is one of those things that sounds nice in theory but doesn't stand up to even cursory examination.

Fluffyholeysocks · 25/06/2025 13:38

DemelzaandRoss · 25/06/2025 13:19

I disagree with you. Many investigations can help to diagnose quite simple ailments.
Being older myself I am speaking from personal experience plus with friends who are even older. They are happy to have tests.
My own father had a double hip operation in his 80s & went on to live pain free until his late 90s.
Please don’t generalise.

It's the unnecessary tests I'm referring to, not small ailments, why scan someone's heart annually if they are unable to undergo surgery? Why scan to see how much worse their osteoporosis has progressed when they can't undergo surgery? The consultant has said they've exhausted the drugs available to them so why keep testing and scanning ? To what end?

HostaCentral · 25/06/2025 13:38

At the sharp end, in hospitals, the main issue is older folk. If someone, somewhere, had the balls to sort out community based health care, most elderly could be managed at home, or in assisted living.

At the moment even care homes are incredibly trigger happy in getting in paramedics for poorly old folk. Treat them at home, or in their care settings, nothing good ever comes out of taking old folk into acute hospitals.

DH went in for Sepsis a few weeks ago, he was the youngest by some 30 years. Everyone on a trolley in that corridor was extremely elderly and on their own. Very sad actually.

JenniferBooth · 25/06/2025 13:29

Princessfluffy · 25/06/2025 12:32

I’ve said this before but the biggest problem for the NHS is Type 2 diabetes which 10% of the NHS budget is spent on. Science now tells us that 80-90% of diagnosed Type 2 diabetics can reverse this with diet and exercise and we could prevent nearly everyone from getting it in the first place just by changing diet and exercise. If we could reduce the workload and costs of the NHS why wouldn’t we?
(clue: big pharma would not be happy, ditto processed food manufacturers)

One in eight adults has Type 2 and the numbers are increasing at pace.

If they want my OM who has type 2 to excersise they need to pull their finger out and do the knee replacement hes been waiting six years for. A lifetime of manual work involving heavy lifting caused this. Now he just gets a big Fuck You and a load of gaslighting

Itallcomesdowntothis · 25/06/2025 13:28

JenniferBooth · 25/06/2025 13:20

Well im sure the posters on here who think that patients should pay for missed appointments also think it should work the other way.

But why shouldn’t patients pay for missed appointments? I’m not saying legitimate misses. Or even a couple. I’m saying perpetually missing appointments. This is so offensive to Brits because any thought of any payment for anything is so offensive. And this is what can cause abuse of the system.

BlackCatGreyWhiskers · 25/06/2025 13:23

ExpressCheckout · 25/06/2025 13:02

To be honest, as a cancer patient I get sick to death of the "but the NHS needs more funding" and "aren't they all angels" crowd.

Yes, there are some good people, but there is far more nastiness, supercilious behaviour and bone-idleness than people realise.

People who only occasionally use the NHS for minor things simply won't realise this. They seem to treat the NHS like some kind of untouchable religion.

Once you actually access the right care, at the right time, in the right place, and hopefully with a polite/friendly member of staff, it's often fine.

But it can be a real battle getting there, and many people don't have the time, energy or ability to battle GPs who don't listen and NHS nurses who gaslight.

I wish you and your OH the best.

I don’t disagree. I think the NHS is almost inaccessible now for working people. I end up using private, even for GP appointments now and it’s frustrating. Must be much worse for people who actually need to access the service to manage a health condition like you. Sorry for your experience.

Itallcomesdowntothis · 25/06/2025 13:23

scalt · 25/06/2025 11:43

Politicians like to tell us that the NHS is the “envy of the world”, but has anyone in the world tried to copy it? And the sacred NHS kept being sold as a reason for lockdown going on and on and on and on. “Protect the NHS.”

Yeah no it really isn’t. Many many many other countries have universal healthcare which works a lot better. I speak to close family in three other counties and doctor appointments are faster, consultants are easier to come by, treatment is leading, etc. It’s such a narrow view that the UK has about their healthcare.

I should add my parents live two hours outside a major Canadian city and there are two new hospitals being built within an hour of them (in different directions). When my father needed specialist treatment he was given a choice of three hospitals and given dates at each and what would suit him.

pottylolly · 25/06/2025 13:22

in other countries GPs aren’t gateways to hospitals and you can book directly with consultants (even in China where most GP work is now automated) as GPs don’t get paid for referrals. They are a seperate service and GP salaries (and working hours) are usually lower as a result. It is absolutely mind boggling how some UK GPs can earn many multiples more than that a specialist consultant. It would save so much money.

BlackCatGreyWhiskers · 25/06/2025 13:20

MidnightPatrol · 25/06/2025 12:20

Yes but they can’t actually say that because the pensioners will have a melt down.

We are having to provide care for often multiple conditions for a huge period of time - a decade or more at the end of life.

I have no idea what the solution is to it however.

I don’t think we can actually blame people for living longer, just recognise it’s a factor in the NHS’ decline.

JenniferBooth · 25/06/2025 13:20

Badbadbunny · 25/06/2025 11:53

It works the other way too. Too many staff have the attitude that it's free so the patient's can go whistle if they don't like the crap service they get. My OH, who has cancer, has had that attitude numerous times when he's complained about his chemotherapy drugs not being ready for collection on the agreed date, or turning up for treatment appointments that have been cancelled without him being told - when he "dares" to make his displeasure known, he has sometimes had the "it's free so you can't complain" attitude thrown back in his face!

Well im sure the posters on here who think that patients should pay for missed appointments also think it should work the other way.

DemelzaandRoss · 25/06/2025 13:19

I disagree with you. Many investigations can help to diagnose quite simple ailments.
Being older myself I am speaking from personal experience plus with friends who are even older. They are happy to have tests.
My own father had a double hip operation in his 80s & went on to live pain free until his late 90s.
Please don’t generalise.

Itallcomesdowntothis · 25/06/2025 13:17

Badbadbunny · 25/06/2025 11:53

It works the other way too. Too many staff have the attitude that it's free so the patient's can go whistle if they don't like the crap service they get. My OH, who has cancer, has had that attitude numerous times when he's complained about his chemotherapy drugs not being ready for collection on the agreed date, or turning up for treatment appointments that have been cancelled without him being told - when he "dares" to make his displeasure known, he has sometimes had the "it's free so you can't complain" attitude thrown back in his face!

Yeah that isn’t right either. Unfortunately people who work I. The NHS are also users so it perpetuates. It does suggest when it’s free all the time for everything that people dont always value it in the same way.

My sincere best wishes to you and your husband for successful treatment and outcome.

Fluffyholeysocks · 25/06/2025 13:15

DemelzaandRoss · 25/06/2025 13:04

So the secret message here is older people are a burden on the NHS (despite paying into it since it was founded), they should suck it up & die without treatment?
Well, many of us don’t want to die without being given an equal opportunity to live.
There is no other life, imo. I want to live as long as possible to see my children & grandchildren flourish.
Older people shouldn’t be blamed for previous government’s mistakes.
The current NHS is not fit for purpose due to the increased population since the 1950s. Additionally new expensive drug therapies haven’t helped.
How presumptuous of some posters thinking that they know how it feels to be over 60, 70, 80.
Lastly, re DNR I have several older friends who have been successfully resuscitated with no adverse effects whatsoever. They are still alive & enjoy their lives.

No - the message should be focus on outcomes. By all means aid people to live long and healthy lives. But dont scan, test and prescribe when patients are too frail to undergo treatment. We are living longer - but not healthier.

godmum56 · 25/06/2025 13:13

Almostwelsh · 25/06/2025 12:56

This was about DNR specifically, resuscitation is physically traumatic and almost never successful in older people. By successful I mean, restored to their previous level of functioning without brain damage.

I'm 54 and I'm not even sure if I would want to be resuscitated in the event of a cardiac arrest.

I understand that and personally I would agree for myself but I dislike intensely people who believe they have the right to say what others should do when they are not in that situation. People over 80 should have the same rights and ability to choose for themselves as anyone else.

DemelzaandRoss · 25/06/2025 13:12

Depends where you live. You could vote Tory for ever & a day where I live & they would still get in. Also it’s not always the same political party that has made stupid decisions. Don’t blame the voters.

HRTQueen · 25/06/2025 13:12

Boredlass · 25/06/2025 08:52

The European model for healthcare is what’s needed. The NHS is not fit for purpose

I agree healthcare is far better in France and Germany.

Sadly the main parties are all too aware that many people feel we are lucky to have free healthcare (which it isn't) and now free at the point of service is being sold to the public (constantly mentioned by Wes Streeting) as to why the NHS is worth keeping it absolutely isn't we deserve better

The NHS has to change culture from within, dealing with poor staff, money wasted and too many senior management wasting money and time on projects that then need another project to fix previous project is standard. The money and time I see wasted while other areas its understaffed, lacking in investment is visible everyday at work

Thatcannotberight · 25/06/2025 13:09

Orangeandpurpletulips · 25/06/2025 12:22

Yes, that would require decently functioning admin systems and postal service. I would absolutely cause more expense challenging a fine for an appointment I'd not been notified of, and so would a lot of others.

We once received a letter asking we hadn't attended a paediatric appointment in Devon ( with a consultant from Bristol Children's Hospital, because Plymouth didn't have paediatrics at the time) we'd received no appointment letter. On phoning the consultant's secretary, it transpired that nobody had received appointments for the clinic. Plymouth blamed Bristol and Bristol blamed Plymouth, and we had to drive to Bristol from Cornwall for a 10 minute consultation.

JenniferBooth · 25/06/2025 13:09

borntobequiet · 25/06/2025 10:26

Apart from the usual A&E issues, the NHS appears to be working very well where I live (semi rural, near a small city), and I and family members and friends of all ages have accessed a range of services over the last few years. Each time I have gone in with low expectations and been pleasantly surprised at the speed and quality of service. So it can work.
The A&E issues seem to be a knock on effect of discharge issues, and that’s the elephant in the room - it’s social care that needs reform.

The State.................keep your weight down dont smoke dont drink. get plenty of excercise work full time.
Also The State..............run yourself ragged caring for your elderly parents. What do you mean you dont have time. Your parent is blocking a bed. How selfish of you!

MAKE YOUR FUCKING MINDS UP

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