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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

...to feel uncomfortable about paying upfront

42 replies

ohime · 24/06/2025 22:32

Dear collective wisdom, please tell me if you would pay upfront for this? and apologies that this is a fairly boring one - it's just rather a lot of money.

I've contacted a garden designer in my area about creating a planting plan for the garden where I live. (It's not even my own garden, I'm doing it for my landlord who's also a friend, so if money is lost it will be their money but my fault - thus, perhaps, the excess of caution!) The garden designer's business model is apparently that one purchases a 'plan' that includes an evaluation and a deliverable, costed based on the size of your garden, before they do any work at all, including coming by to see the garden and discuss your needs.

I've only paid upfront for garden work once, many years ago, and that person promptly disappeared without doing the work. The garden designer seems to think I'll be comfortable paying quite a lot, sight unseen. Granted, they do seem to be legit and who they say they are, if you believe LinkedIn, and they do seem to have 30 years of gardening experience etc (LinkedIn again), and they do give their business address on their website... The only red flags are that I can't find any reviews of their work - they have a portfolio on their website, but those images could be from anywhere - and the request to pay upfront.

So... Has anyone actually used a garden designer and is this how they all work? The designer in question also offers their entire service via video, meaning you'd never meet at all, so perhaps this is simply how business is done now and I'm just being paranoid??

OP posts:
Endofyear · 24/06/2025 23:11

Ask for references of at least 2 former clients that you can visit and see their garden - that should be straightforward and if it isn't, I wouldn't be parting with any money!

DrJump · 24/06/2025 23:00

My OH is an architect. He does the occasional job outside his firm. He will do a meeting, a bit of a concept and a follow-up meeting before charging.

Greenvases · 24/06/2025 22:58

Not a chance.
Experience has taught me to be so suspicious.

Wouldn't dream of having ANYONE on my property that hasn't been highly recommended to me by someone I trust.

Ask around for a recommendation.
Don't take this job on if you can't find one..

Utterly thankless task.

nomas · 24/06/2025 22:56

Omg don’t do it.

Knittedfairies2 · 24/06/2025 22:54

Find another designer.

ohime · 24/06/2025 22:52

Sorry, more detail which I should have included:

They are scheduled to come by on Thursday to see the garden and have a chat, as I did not select the video option. (If their business address is correct, they're 30 minutes from here.)

Apparently the site visit is not a precursor to giving a quote though. An email containing the quote - almost certainly based on a Google Earth survey of the property - arrived today, with a link to pay now and the implication that the site visit is part of the package... which I would be purchasing on faith from someone with no reviews...

OP posts:
ohime · 24/06/2025 22:40

Eek, it seems there's consensus already. Thank you all. I certainly didn't feel comfortable, but thought perhaps Covid had changed the way things work...

OP posts:
alexdgr8 · 24/06/2025 22:40

Get someone else.
The most I'd do would be a deposit and then staged payments.
All clearly documented.
And make sure you know the legal entity you are dealing with.
Ask them are they a sole trader.
Or a partnership.
Or a limited company.

Smallinthesmoke · 24/06/2025 22:40

Why would they not come to see the garden if they are in your area? Surely they need to understand shade, soil, existing plants, chat about what you want etc. My experience is they spend ages on that bit. Can't see how video would cut it.

TartanMammy · 24/06/2025 22:38

Noooo!!! A deposit for materials or a small fee for some proper drawings to be done is fair play, but full payment upfront absolutely no chance.

TheNightingalesStarling · 24/06/2025 22:37

Ask to visit two previous customers.

Motomum23 · 24/06/2025 22:36

Sounds like a scam - you'd be better off finding a local landscaper etc

ClareBlue · 24/06/2025 22:35

No reviews is of serious concerns with that experience. Be very cautious. I wouldn't pay up front in your situation.

CoastalCalm · 24/06/2025 22:35

There is no way I would do this , if they need money for materials then pay for those directly with the suppliers and have them delivered to you

Doggymummar · 24/06/2025 22:35

No way. They need to do soil tests, see where the shade it etc. they need to be in the garden, not in poxy Zoom. Talk to local nurseries to get a recommendation or the RHS

Mollypolly2610 · 24/06/2025 22:34

Don't pay up front!

flowerpaper · 24/06/2025 22:34

We lost about £10,000 this way. He moved to Canada.

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