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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Was this stealing?

36 replies

JoelyJoe · 23/06/2025 22:44

So, this happened today...,
I went for a quick shop in M&S after work, to get a few items, including a bunch of bananas.
I was in a hurry, so went to the self-service checkouts, as there was a queue at the tills.
I scanned everything through, until I got to the bananas, at which point I realised that I needed to weigh them and I was at the type of machine that didn't have scales. The scales were at the end of the row, so I left my stuff and went to do it there. However, there was a staff member at the scales, pulling out the ticket / sticker reel (there were loops of it everywhere... it looked like she was having a problem!).
I asked where I should weigh my bananas, and she replied that I couldn't do it there, as she was going to be a while. I was looking around, thinking that I'd either have to start again and queue, or leave the bananas behind, and I asked her if there was somewhere else I could weigh them. At this point she said: "Just take them". I said "What?". She said, "Just take them". I said, "What, put them in my bag without paying... surely I can't do that", and she said "Don't worry, just take them". So I did.
Driving home, I had this internal dialogue going on... "that was weird.. do M&S employees have discretion to waive payment in certain circumstances..? etc etc", and inevitably came to the conclusion that of course they don't. She was probably just hassled and wanted my out of her hair, so took an easy option.
So, was I given free bananas, or did I steal them??

YABU - of course you stole the bananas, you didn't pay for them
YANBU - you were given permission to take them, by an employee, it is not stealing.

OP posts:
IfYouPutASausageInItItsNotAViennetta · 23/06/2025 23:06

The only problem with this is that it does rather vindicate all of the 'hilarious' types who say "Well, if it won't scan, it must be free!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

TestingTestingWonTooFree · 23/06/2025 23:04

My mum had a free bag of shopping from M&S years ago when their till was broken. More recently my best friend had a free online order from them when they were hacked.

Kendodd · 23/06/2025 23:03

I got my whole (basket) shop free once at Tesco. Was at self service, scanner kept going wrong, wouldn't take payment, took ages, staff kept helping me, eventually gave up on that machine and moved me to another. Then that machine started going wrong and not scanning. Manager comped my shopping, even asked if I had anything I'd need a receipt for incase I need to return it.

Fairygoblin · 23/06/2025 23:00

It’s excellent customer service to my mind! She recognised that the situation with the scales / available staff to help was out of your control. You asked for assistance, they freely gave you a resolution. I’m sure staff or a certain level of staff are entrusted to make decisions to ensure good customer relations.

WillYouDoTheFandango · 23/06/2025 22:54

I also had this in Sainsbury’s on Friday night. Free bottle of fizzy water that wouldn’t scan, young man on the tills on his own told us to take it. My son was shitting it that we’d get stopped. He thought the alarms would go off!

YesThatsATurdOnTheRug · 23/06/2025 22:53

WingingIt101 · 23/06/2025 22:51

I voted yabu but only based on your criteria - stealing is taking without paying. I’m not sure the staff member would have the discretion to give the stock away and many moons ago when I worked in a supermarket if we wanted to give something away for any reason such as goodwill we still had to get a manager to put it through and override the price so they could monitor stock and goodwill gestures etc.

that said you were told by a member of staff so it doesn’t feel like the same as you walking in, deliberately concealing them in your bag and walking back out!

Stealing is taking without consent, OP had consent.

WingingIt101 · 23/06/2025 22:51

I voted yabu but only based on your criteria - stealing is taking without paying. I’m not sure the staff member would have the discretion to give the stock away and many moons ago when I worked in a supermarket if we wanted to give something away for any reason such as goodwill we still had to get a manager to put it through and override the price so they could monitor stock and goodwill gestures etc.

that said you were told by a member of staff so it doesn’t feel like the same as you walking in, deliberately concealing them in your bag and walking back out!

WinSomeandLoseSome · 23/06/2025 22:47

Had this in primark. She couldn’t find the bar code so just put it in the bag. I was dead worried I was going to get stopped on the way out.

floppy44 · 23/06/2025 22:46

An employee told you to take them because they couldn’t be bothered to assist you. So no it isn’t stealing. Enjoy your free bananas.

fashionqueen0123 · 23/06/2025 22:46

I had similar in Sains when something wasn’t scanning right. The guy clearly didn’t want to spend the next 15 mins working it out so said don’t worry just take it.

AppleKatie · 23/06/2025 22:45

Free bananas win win. I think M&S will survive it.

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