Disaster holiday at resort

Do you think they moved OP's family to another room because they're psychic?

Ok, if the issue is no sunlight, then a long shirt plus long sleeve tshirt (VERY light. Think gauze type of material) will protect her whilst allowing her to still go out a bit.
Otherwise, I can see how she’d go stir crazy.

Thats ofc if she isn’t in too much pain 😢

Id ask if the doctor you saw can write down his diagnosis (bed bugs, no sun etc….) so you have an ‘official’ written note of what happened.
Plus photos asap (before they get better!)

EDIT TO ADD
Youre absolutely not unreasonable to ask for a full refund!

A year to get rid of them? That's horrific!

Please speak to you rep

And then absolutely read everything you can on how not to take them home!

I’m so sorry you’re having a bad time and your mil is suffering so much. I’ve been to this report loads in the past (I used to be a privilege club member). You definitely need to be on at them to compensate full stay and more!

I would definitely be expecting a full refund at the very least. I'd also be doing some research into how to make sure not to take bed bugs home in suitcases.

I think that I would do this as well. I would be so worried about bringing bed bugs home with me as well. Good luck Op.

It sounds like a dreadful and very stressful situation. OP probably needs somewhere to vent?

Ahh we used to love this hotel a few years ago and kept going back.

Apparrntly from reviews it went quite downhill after Covid.

I suffer bad reactions to insect bites so feel your MILs pain. Are they infected? She may need a topical steroid/antibiotic cream @Happywifehappylife18

You need everything in writing email the hotel and manager saying and including pictures not verbal but written

Sounds horrendous OP.
Takd as many photos and videos as you can.

Just to echo PPs, I would be even more worried about not bringing them home than getting a refund for a wasted holiday. Make sure you don't bring anything in.

For anything that can't be tumble dried or frozen like electronics, make sure you inspect them thoroughly. Dont keep phones etc anywhere near the beds. Though I suspect with so many bites they're all over the room.

Good luck, my idea of hell. I always google "hotel name + bed bugs" before booking anywhere.

Please do google what you need to do to prevent you taking the bedbugs home. I would put all clothes in bin bags and take straight to launderette to wash and tumble dry at high heat before you bring them into the house. Luggage to the skip.

We had bedbugs once at our flat and it took a year and £2000 of treatment to get rid of them.

Jeez. You are right, I’m so sorry, it is an utter shit show.

My DS18 had this a couple of months ago….. a few months into travelling in South America in a complete hell hole of a hostel, in Peru… with no air conditioning ( in 30 degrees) and the shower was over the loo… you could literally combine the two.. 🙄😳.. he had already sent me a photo of the “bathroom” , followed by a photo of a pile of mattresses all stacked up as bed bugs had infested the whole place… point being, you are NOT in a hell hole hostel!! So, this is NOT OK!!! 👿

I have experience in cases like this, and echo what @Sidebeforeselfsaid. Everything you do now is paramount to the success of your claim. Anything you do not obtain now, whilst you have the opportunity, cannot be obtained in the future. I know you’re having a horrific time, OP, but, grab a notebook, your phone and crack on…… ( you can take little one to the pool after 💖…)..

SO, I’m assuming you have contacted your Holiday Rep. Make sure you keep details of all Reps you deal with- names, times and what they have said. Try to get all this in writing by them, if possible.

PHOTOGRAPH EVERYTHING! Your MIL bites/ how they are progressing/worsening; your old room- and everything in it, I would just photo absolutely anything, even if it amounts to nothing, and I just delete it. It’s so much better to HAVE photos and seem the relevance of them, or not, once uou are home. You don’t want your Solicitor, on return, to ask if you have a photo of something, be it mattress, pillow, dodgy chair, anything, and you don’t.

Keep notes of -

HOTEL STAFF- WHO you speak to- WHO they are- Time/ Date- WHAT exactly was said.

WITNESSES- Fellow guests- NAMES/ Contact Details/ Complaints they have had.

DOCTOR/ MEDICAL- If you didn’t get a written medical note/ report, GO BACK and get one… it will be virtually impossible to get one when home. If you are covered by Iinsurance, you will need one of these to be reimbursed when home, ( most prescriptions will not be covered, but, of course, check your policy).

KEEP RECEIPTS of EVERYTHING you buy! If you do proceed with a claim on return, it is not sufficient to guesstimate items purchased. So, even the slightest purchase, keep receipts.

Once you have obtained your policy, CALL your Insurers!!! First thing to do! It doesn’t matter that the hotel have changed your room, trying keep you on board with cold cocktails, whatever, Insurance Companies do not like not being in the know. God forbid your MIL health worsens and cannot travel home, and/ or one of you want to stay with her, or if she is hospitalised.

There is nothing at all that can be done regarding a refund- of any amount- at this point. That can only be done on your return. All you can do now is the above and whilst it is happening, and whilst you are in the resort, use the sadly ruined activity time wisely, record everything!!! Keep notes and receipts of everything!! Photo everything!!!

And, then, grab little one, get to the 🏖️, try and forget for a bit, then have a chilling cocktail 🍹!

I wish you the very best of luck!!!! 🤞🙏 🍀 🤞.. 🤗

Please please please when you get home DO NOT bring a single item inside with you. Once they’re in your home they’re an absolute nightmare to get rid of

There's an option to talk to an advisor on that claims page. Might be a good idea to do this while you're there. That way, you can provide everything they will need for a claim.

I'd expect a full refund for this. Absolutely appalling.

Just checked the reviews on TripAdvisor and it seems this has been going on since 2023 - to the point where ambulance chasers are doing no win/no fee claims: https://www.holidayclaimsbureau.co.uk/families-left-traumatised-by-bed-bugs-at-bahia-principe-costa-adeje/

As mentioned they've obviously not been prepared to close rooms to deal with it, which while no surprise at all doubles the recommendation to report this to the local authorities ... unless of course they already know about it and don't want to act either

Edited to add apologies, @Liondoesntsleepatnight; I just saw that's the link you've already posted

A refund and compensation should be given as they knew they had a problem.

Refund???!!!! How about a refund plus compensation.

And thousands in compensation.

The hotel are disgusting not monitoring their rooms for bed bugs.

Aww mate. I’d be coming home early if I were you, and getting a full refund.