Disaster holiday at resort

I mean if I were you I’d have gone fucking nuts. I’d have also have checked out on the first night and phoned the insurance company straight away? Why are you still in the hotel? Get the hell out! You say your two year old has bites? And you are asking if you’re unreasonable to ask for a refund? And your mother in law is severely ill? And it’s a hotel with a reputation for bedbug infestation? Grow a pair and get all your money back!!!

I’m on page 6 of your post and I haven’t seen anyone mention it yet so just wanted to add that by Spanish law all restaurants and hotels etc have to have a complaints book on site and they absolutely must hand it over to you at your request to fill in. It probably won’t do you any good in terms of compensation or anything but they are inspected by their council annually (as far as I know) so would be good to have it officially documented for them to see so hopefully they can act on it if the hotel themselves don’t seem to be doing anything about the problem. I would presume that the more people that mention something like this the more likely it is that the council would be forced to do something

Yeah, absolutely this. They are so hard to get rid of.

Buy a spare set, go in via the back door, something… or do it the second you get in and throw the old ones out the door to be disposed of.

This thread is freaking me out!! Where do they come from??

I know you said the cortisol cream they gave means MIL can't go in the sun after but perhaps the hotel may have also encouraging her to stay in the room so others don't see her??
If I were her I would be tempted to show off as many bites as possible and stand in the entrance of the hotel asking for a refund while everyone else could overhear... If they don't refund her then and there they never will

this risks having them in the car or the apartment building if they travel on your suitcases so would defeat the point of stripping off!

Put everything that has been in the room in thick bin bags, tightly seal.

Get new suitcases that do not go in the room, hot wash AND tumble dry all clothes before they go in the new suitcases. Anything that cannot be tumbled, dry outside and put in new bin bags - double or triple bagged. Then don’t open those for at least a month so any bugs or eggs that have survived the wash will be dead.

That will hopefully keep you from bringing them home with you 🤞 my family got bed bugs from a one night stay in the UK and it was a nightmare to get rid of them at home.

Take as many photos as you can for proof, every single day to show how the bites are changing, this is awful I’m so sorry

Makes no sense for you all to stay in room for 72 hours cos 1 person was ill. bit silly. Tenerife is hardly the tropics. Which hotel are you in? did you book directly or on a package tour?

Eugh that’s terrible. Also feel for sorry but anyone on the flight home with you who may end up with bedbugs from this hotel via you and to be fair I guess passengers on flights after.

Hope you are getting home at silly o clock to run in butt naked.

I think you might not get a refund but you could push for a free holiday (though you would have to pay for flights and they may put restrictions in on what dates you can visit.)

And remember this includes your luggage, too. A lot of people make the mistake of unpacking their suitcases on the bed, which contaminates it! I'd probably leave suitcases at the door, unpack clothes straight into the washing machine and then bin the suitcases (unless they're hard plastic and therefore can be washed/soft and easily chucked into a washing machine). I'd also wash your shoes and all other belongings if possible.

Sorry you're dealing with this, it sounds horrific.

If I was the MIL in this situation I'd be absolutely insisting that everyone else get out and get on with enjoying their day, not cooped up inside for my benefit.

All this room moving is just rehoming the bed bugs and spreading them around. Ughh.

‘’If it were me and I wasn’t getting anywhere with a refund I’d make sure the discussion about it was held in a very public place and would not be quiet about it.

How awful! I see you have been moved to different rooms. I was going to say staying in the room would surely cause more bites if it is bed bugs

Sounds awful OP. I know someone who brought bed bugs home from Tenerife. A different hotel though. I don’t think it’s that uncommon.

Oh gosh. I know it’s a bit late but I’d be getting them to contact their tour operators to complain there are active extreme cases of bed bugs and they want to change hotels.

If they don’t change hotels, even if they don’t seem to have any issues, take precautions with her luggage when she returns. I once stayed in a hostel, my friend and I in different rooms. She got bed bugs on holiday, I didn’t. I woke up the following day at home with bed bug bites that had got into my luggage. Thankfully a very thorough clean straight away seemed to do the trick, but it could have been very different.

For gods sake don’t take your suitcases indoors when you get home. They can get inside your luggage and into your own house.

Sorry they don’t sound like bed bug bites as they don’t blister, it sounds more like chickenpox! If it was bedbugs you’d all be covered not just her and your son!

Definitely ask for a full refund and if not forthcoming, I’d get in on that lawsuit, personally. They’ve had infestations since 2023 - that’s awful! So sorry your holiday has been ruined and I hope you MIL and little one start to heal up soon.

The pest control company I used said they should actually be called travelling bugs because they absolutely do end up on planes and most modes of transport - before hitching a ride on their new host 😖 They said never ever put cases on beds or floors (particularly if carpeted) instead stand it in bath or shower.

I am diligent now because once you experience bed bugs in your home, you go down a rabbit hole reading about the evil bleeders, and never ever ever want to experience it again.

Knowing what to look for in hotels etc is imperative. Op's thread has probably made a few Mnetters more aware before they travel this summer.

Well I’d rather that then allow them bastards in my house. If I was your neighbour I would be grateful to you.