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To think this nurse was unprofessional?

383 replies

ThisCoolOP · 19/06/2025 17:06

So I went for an appointment at my GP surgery to try and verify the accuracy of two home blood pressure monitors we have in our house. The two monitors give virtually identical readings to each other for everyone in our family - but for my sister one reads 10 - 15 points lower than the other on thr systolic number.

During the appointment, my sister attempted to explain the situation and that she wanted to compare both machines against a manual reading. The nurse immediately told her to "just bin" one of the machines without any attempt to even compare it

The nurse then proceeded to only check one of the machines (the one that reads lower). When the machine displayed a reading of 150/100, she then performed a "manual check" and literally immediately stated "yeah 150/100". Might be just me, but this rapid confirmation seems like the nurse was simply just re-stating the reading she had seen on the machines screen (literally told me her reading was the exact same number) rather than conducting a genuine, independent manual verification. Her pre-judgement of which machine was correct was evident from the beginning, as she refused to consider checking the second machine, despite my clear explanation of the discrepancy of both machines for me, but identical readings for the rest of the family

As a result, I was left in the exact same position I was in before the appointment. I actually suffer from anxiety and came back in tears at how sharp and unhelpful she had been, and because it seemed she had made her mind up there and then she was only checking one machine and that was the correct one (despite them giving the same readings for everyone else), i don't trust what she told me at all

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blueshento · 20/06/2025 12:40

SDTGisAnEvilWolefGenius · 20/06/2025 12:18

@ThisCoolOP - if I were you, I would stick to the machine that the nurse cross checked against her own manual BP measurement. This will, at the very least, give you a consistent measurement, so you will be able to see if your BP is falling or rising.

And regardless of which machine you are using, I would report any very high results to the surgery (if you aren’t already doing this, of course).

This OP. Look for trends in results

I wouldn't personally trust this nurse myself either after telling you to bin one before checking either machine, so I'd be reporting the machine reading very high also to be on the safe side. You can't take chances with BP

SDTGisAnEvilWolefGenius · 20/06/2025 12:18

@ThisCoolOP - if I were you, I would stick to the machine that the nurse cross checked against her own manual BP measurement. This will, at the very least, give you a consistent measurement, so you will be able to see if your BP is falling or rising.

And regardless of which machine you are using, I would report any very high results to the surgery (if you aren’t already doing this, of course).

blueshento · 20/06/2025 12:16

In disbelief at some of the comments OP has received in this thread!

My DH has high blood pressure and our surgery were more than happy to check two machines giving him different readings. Good job they did!

Someone in here suggested that the nurse had maybe told OP to bin a machine because they had more experience in a brand being more accurate:

DH had a cheapo machine purchased on Amazon and a clinically validated branded Omron machine. Guess which was correct?... The cheapo machine from Amazon! The Omron had him with severe low blood pressure and the cheapo severe high. After a 24h machine from the GP, he was found to have severe high blood pressure - so you cannot just assume because of a brand name and I don't blame OP for not being filled with confidence by this nurse's clear as day pre-judgement!

Hope you're okay OP xx

Auroraloves · 20/06/2025 11:13

ThisCoolOP · 19/06/2025 23:50

It wasnt a silly complaint - honestly! Asked for advice which as a patient you're perfectly entitled to do. I didn't phone for an appointment as I wouldnt take an urgent slot from someone else on purpose! The surgery were perfectly within their rights to come back and say they couldn't help, but clearly whoever triaged the portal message felt they could and it was them who said to bring both machines in! Was only doing what I had been asked to do! Please don't tar me as being at fault for you or whoever else not being able to get an appointment. Wasn't like I phoned to request an urgent appointment

Edited

The nurse checked your sister’s BP independently and confirmed which machine was more accurate for your sister.

As far as I understand from your many MANY posts, this was YOUR machine and not your sister’s?

does your sister have her own machine?

ArtfulTaupeGoose · 20/06/2025 10:35

We have to monitor OH blood pressure all the time for our GP and use an Omron one.
This is the one our surgery recommended - they offered us a loan but as it was going to be a long term thing we thought it best to get our own. It is consistent with our GP.
I would either go with the one the nurse said or buy a new one.
Its a shame you've had such unkind remarks - I dont think people sometimes realise how critical these readings are to other conditions.

Fanakerpan · 20/06/2025 10:09

DysmalRadius · 19/06/2025 19:24

Are those insisting that calibrating BP machines isn't the nurse's job health care professionals? Because our GP surgery offers the exact service the OP is describing to enable more patients to do home heart care and (AFAIK) get more accurate readings due to the flexibility of taking them yourself.

I could understand it it was a case of saying they were only allowed to do one machine per appt or similar, but if they offered to test a machine why not test two - there are plenty of reasons having two could be necessary (two homes, one upstairs one downstairs for eg) so it seems mad to insist that the same one is always used for the sake of a 2.minute check that the OP had been offered for exactly that purpose.

And to those claiming they cannot imagine a situation where someone needs a relative/carer with them for medical appointments, you are coming across as either quite cruel or quite naive.

Calibrating and servicing a BP machine is not the remit of a nurse, home bought machines the maker usually recommends returning every two years for re calibrating and servicing.

Fanakerpan · 20/06/2025 09:53

Unconspicable??? obsolete adjective possibly, I didn't say that, I cant find that definition in the Oxford English Dictionary, I said it was an unconscionable waste.

marmaladeandpeanutbutter · 20/06/2025 09:20

If you need to check your BP monitor send it off to be titrated. The makers website has details.

HMW19061 · 20/06/2025 09:15

Why do you have 2 machines anyway? One is sufficient then you wouldn’t have needed to waste the nurses time trying to check which machine is giving the correct reading.

CatHairEveryWhereNow · 20/06/2025 08:50

SnailFarmingForCats · 19/06/2025 18:07

Are both of your machines the same brand?

I had an old machine (a chemist brand) that gave me worryingly high readings that were different to those from my Omron monitor. I eventually discovered by googling that years ago it had failed a Which type comparison, so with relief I threw it out. What was interesting was that the discrepancy the testers found was much greater for certain BP values - the lower the person's BP, the closer the readings from that machine were to those of better machines. The inaccuracy was much worse for higher values.

If I were you I would buy a new Omron machine that does best of three readings, and see how that compares to both your current machines.

Given some else had this issue - could it be the nurse knew which brand was more reliable and was just confirming that one was working correctly ie agreeing with her taken reading ?

So there was no reason to test the second machine - which was likely the probelm all along.

If your still worried I'd have a chat with local pharmacist see if they do a blood pressure reading near your sister and see what they get - and see if there is a model for home mointoring they'd recommend or follow *SnailFarmingForCats *advice and get a new Omron machine and use that one.

BusyExpert · 20/06/2025 08:46

Rosscameasdoody · 20/06/2025 06:42

Might interest you to know that our surgery issues blood pressure machines and blood glucose monitors to those with long term conditions - one of which is my DH. The standard advice is that if you get odd or inconsistent readings, or have any doubts about the accuracy of the equipment, to ring the surgery and they will make an appointment for you to bring it in to get it checked. So many people on this thread clearly don’t understand the services offered or the importance of the monitoring equipment being well maintained and accurate.

you are absolutely correct. I am shocked at some of these responses to this thread. It is the role of GP and their staff to support patients in self care . Of course the OP can ask to have her machine calibrated against the surgery machine, it's standard practice. If the OP is confused it is the job of the practice nurse to explain it so she is not. Nurses and Drs in GP surgeries are not underpaid, they are not saints and their wages are paid by the taxpayer who have a right to expect a reasonable service. Frankly if some of the people purporting to be a nurse here had worked for me and expressed these attitudes they would have been carpeted so quickly that there feet and heads would be spinning.

HeyWiggle · 20/06/2025 08:45

The way to tell which machine is correct is to go to your surgery reception area and use the big old blood pressure machine in the waiting area. Then 5 minutes later try one home blood pressure machine, then five minutes later try the other home blood pressure machine. You could test each machine a few time if needed until you’re confident about which machine is most accurate

MeowCatPleaseMeowBack · 20/06/2025 08:41

ThisCoolOP · 20/06/2025 02:22

Hey :) bit worried at replying with some of the nasty comments telling me not to, but wanted to try and reply to everyone

Both machines are clinically validated, but yes different makes

The reason I'm not filled with confidence is her straight away telling me to bin one before she had even checked either machine against her manual. She seemed to make her mind up from the start which she was checking and which she wasnt and just have that doubt that because of that she maybe just told me the exact same reading as the one she chose showed... not sure if that makes sense? Tried my best to explain

The fact ones reading so much higher and one so much lower, makes me worry about either being on too much medication or not enough. Just going to have to pick one and hope its right, but just worry if it really is low and they are treating high then going to be knocked even lower and vice versa

Can you not see you're doing exactly what you accused the poor nurse of? You made up your mind that she wasn't going to check the machine properly, because she knew off the bat which one would be wrong, and won't budge from that position. This is like when cheaters are paranoid about their partners. Her real crime is not pandering enough to your health anxiety.

Complaning about her would be absolutely disgusting behaviour.

I await my copy and pasted response about how the nurse told you to bin one before even looking blah blah blah.

SandlersToe · 20/06/2025 08:35

OP, feel free to report any nasty or rude comments if you need too. I hope you get the situation sorted soon.

Rosscameasdoody · 20/06/2025 08:16

ThisCoolOP · 20/06/2025 02:22

Hey :) bit worried at replying with some of the nasty comments telling me not to, but wanted to try and reply to everyone

Both machines are clinically validated, but yes different makes

The reason I'm not filled with confidence is her straight away telling me to bin one before she had even checked either machine against her manual. She seemed to make her mind up from the start which she was checking and which she wasnt and just have that doubt that because of that she maybe just told me the exact same reading as the one she chose showed... not sure if that makes sense? Tried my best to explain

The fact ones reading so much higher and one so much lower, makes me worry about either being on too much medication or not enough. Just going to have to pick one and hope its right, but just worry if it really is low and they are treating high then going to be knocked even lower and vice versa

Why are you ‘just going to have to pick one and hope it’s right’ ? It’s perfectly simple. The nurse has taken a blood pressure reading manually and calibrated one home machine as accurate to her manual reading. So whichever machine that is, that’s the one to use. The fact that she didn’t check the other one is irrelevant - her own manual reading was accurate and you’ve now got one machine calibrated to that. I really don’t see the problem OP.

Rosscameasdoody · 20/06/2025 08:10

KrisAkabusi · 20/06/2025 08:02

Just going to have to pick one and hope its right

You're not "just going to have to pick one". You use the one that the nurse compared manually and said is giving the correct reading.

This. I really don’t understand what the problem is. The nurse did a manual reading and checked one monitor against it. It was accurate so that’s the one to use.

KrisAkabusi · 20/06/2025 08:02

Just going to have to pick one and hope its right

You're not "just going to have to pick one". You use the one that the nurse compared manually and said is giving the correct reading.

KrisAkabusi · 20/06/2025 08:02

Just going to have to pick one and hope its right

You're not "just going to have to pick one". You use the one that the nurse compared manually and said is giving the correct reading.

MsDDxx · 20/06/2025 07:09

ArtTheClownIsNotAMime · 19/06/2025 18:06

Why are you sometimes posting in the first person and in some pretending to be your sister?

Yes - and whose appointment actually was it?

Rosscameasdoody · 20/06/2025 07:05

YinYangalang · 19/06/2025 21:42

Buy a manual BP monitor and stethoscope and do manual readings yourself.

Edited

A sphygmomanometer requires accurate placing and inflation of the cuff, identification of the brachial artery and a knowledge of how to properly identify the sounds of blood flow in the artery, to measure systolic and diastolic pressures. Manual monitors are only recommended for use with clinical training.

Rosscameasdoody · 20/06/2025 06:56

OP I agree that some of the comments are unnecessary and unfair here, but I don’t understand your problem with the nurse. If she took your blood pressure manually and then did it with one of your own machines and it was the same, then clearly that’s the machine you use. Ditch the other one.

Rosscameasdoody · 20/06/2025 06:54

BusyExpert · 19/06/2025 23:08

frankly that is rubbish. Talk about being a jobsworth.

Agree. TBH we’ve had several BP machines issued by our surgery to monitor DH’s blood pressure. They were all absolute rubbish and none lasted more than a few months before needing to be replaced. In the end I bought our own - much more reliable. Same with blood glucose monitors - cheapest of the cheap and wouldn’t calibrate properly. I understand the financial constraints of the NHS, but if they’re going to issue equipment like this for home use, it needs to be accurate and reliable, and in my experience it’s not.

Rosscameasdoody · 20/06/2025 06:48

WaryCrow · 19/06/2025 21:20

Do you have any idea how busy nurses are and what theY now have to do to earn shit money? Do you go into a shop at random and ask them to check random machines as well? Get hold of the manufacturer

This is just daft. OP was asked to bring the machines into the surgery to check.

Rosscameasdoody · 20/06/2025 06:42

Jabberwok · 19/06/2025 21:12

But the sister getting the nurse to check her machine is, rather than just getting her bp checked. For the sister to check several times herself at different times
Why take in the machine and get the nurse to check it. The nurse does the bp, the one with the closest reading is kept, the other is binned.

Clearly the sister (and op) are worried about bp. Fine understand but why get a professional in a service already stretched to concentrate on her machine....why not by a third machine, see a pharmacist, borrow her sisters?

Might interest you to know that our surgery issues blood pressure machines and blood glucose monitors to those with long term conditions - one of which is my DH. The standard advice is that if you get odd or inconsistent readings, or have any doubts about the accuracy of the equipment, to ring the surgery and they will make an appointment for you to bring it in to get it checked. So many people on this thread clearly don’t understand the services offered or the importance of the monitoring equipment being well maintained and accurate.

steff13 · 20/06/2025 04:26

Just going to have to pick one and hope its right, but just worry if it really is low and they are treating high then going to be knocked even lower and vice versa.

But this is her doctor's responsibility, isn't it? He should be monitoring her BP.

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