Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

My PT is annoyed I haven't given notice...

256 replies

filionj · 18/06/2025 10:14

But, I pay in blocks. I've come to the end of a block and I'm just not renewing until Sept. (Or ever now).

I can't see how I have to give notice? I don't have a contract?

Thinking he's not for me, he pulls me up on cancelling short notice when my children are ill despite the fact I've already paid for the session. I think he expects to be able to fill the slot and get double bubble.

What a shame, we get on fine etc but this all leaves a very bad taste.

OP posts:
OrangePineapple25 · 18/06/2025 13:42

Just to add OP, my PT had two kids herself and sometimes we both rearranged due to kids. No biggie. Club t&c’s were you needed to give 24 hours to rearrange or lose the session and those are the rules I followed.

filionj · 18/06/2025 13:40

Well to be 100% to me, I have given a week's notice

OP posts:
MakingPlans2025 · 18/06/2025 13:40

filionj · 18/06/2025 13:36

This is going off-piste somewhat.

i did make a comment earlier that it shouldn't just be a presumption that clients will stay and stay and stay

I mention it because of all the posters implying that he’s wildly unreasonable to expect you to carry on on an ongoing basis.

MrsGrowl · 18/06/2025 13:40

BigBillyButterBollocks · 18/06/2025 12:25

I'm gonna go against the flood here but when you say you cancelled last minute when your kids were sick do you mean an hour or 2 before or 5 minute before (when he woud have already gone to the gym for you f not there yet).

And if you knew you were not gonna need him after your block alwas over, the nice and rescpectful thing would have been to let him know so he could plan accordingly.

There are 2 sides to each story. He is either very demanding and rude or you have a tendency to be selfish and he was done with it...

I agree. It’s basic manners to mention that you won’t be continuing when the block comes to the end, gives them the opportunity to advertise the slot rather than just have income stop.

angela1952 · 18/06/2025 13:38

filionj · 18/06/2025 11:00

To you point 5:
I suppose I would have carried on few the next two weeks, but he reminded me that it was renewal time. I took the opportunity to take a break.

"Renewal time" says it all. You don't need to renew.

filionj · 18/06/2025 13:36

MakingPlans2025 · 18/06/2025 13:35

Lots of people work with coaches on an ongoing basis. Goals change, people progress or they need the accountability to maintain things if they’ve achieved what they want to. I’ve been with my PT for 2.5 years and we have progressed so much, why would I stop?

This is going off-piste somewhat.

i did make a comment earlier that it shouldn't just be a presumption that clients will stay and stay and stay

OP posts:
MakingPlans2025 · 18/06/2025 13:35

657904I · 18/06/2025 13:31

Christ. The comments on this thread have infuriated me on your behalf OP.

Firstly, if OP is such a poor client why did this PT not drop her as a client?

Instead not only did he keep her on, he’s reprimanding her for not booking more classes, which suggests he seems put out that she dropped him.

Secondly, PT sessions should not infinitely run. If you have a goal in mind, you usually do achieve it with the right PT. At the very least, you develop the form and knowledge to be able to complete the exercises yourself and figure out your own routine. So it doesn’t sound like his PT was good at his job and was not delivering results.

He doesn’t even sound pleasant to be around, considering OP said their sessions have become uncomfortable.

So I’m fully on your side OP, get a new PT in the future should you need one.

Lots of people work with coaches on an ongoing basis. Goals change, people progress or they need the accountability to maintain things if they’ve achieved what they want to. I’ve been with my PT for 2.5 years and we have progressed so much, why would I stop?

filionj · 18/06/2025 13:33

657904I · 18/06/2025 13:31

Christ. The comments on this thread have infuriated me on your behalf OP.

Firstly, if OP is such a poor client why did this PT not drop her as a client?

Instead not only did he keep her on, he’s reprimanding her for not booking more classes, which suggests he seems put out that she dropped him.

Secondly, PT sessions should not infinitely run. If you have a goal in mind, you usually do achieve it with the right PT. At the very least, you develop the form and knowledge to be able to complete the exercises yourself and figure out your own routine. So it doesn’t sound like his PT was good at his job and was not delivering results.

He doesn’t even sound pleasant to be around, considering OP said their sessions have become uncomfortable.

So I’m fully on your side OP, get a new PT in the future should you need one.

Thank you for your comments. I thought I was going bananas.

OP posts:
657904I · 18/06/2025 13:31

Christ. The comments on this thread have infuriated me on your behalf OP.

Firstly, if OP is such a poor client why did this PT not drop her as a client?

Instead not only did he keep her on, he’s reprimanding her for not booking more classes, which suggests he seems put out that she dropped him.

Secondly, PT sessions should not infinitely run. If you have a goal in mind, you usually do achieve it with the right PT. At the very least, you develop the form and knowledge to be able to complete the exercises yourself and figure out your own routine. So it doesn’t sound like his PT was good at his job and was not delivering results.

He doesn’t even sound pleasant to be around, considering OP said their sessions have become uncomfortable.

So I’m fully on your side OP, get a new PT in the future should you need one.

Dozer · 18/06/2025 13:31

I think you’ve been v generous to apologise: you did nothing wrong. His contract terms didn’t require notice.

filionj · 18/06/2025 13:31

utterlyfedup2 · 18/06/2025 13:30

Were you expecting him to keep a space for you until September?

It's that time of year where a lot of people will start being flaky with personal trainers (and other similar professions) and messing them about.

By asking to take a break, maybe he's thinking (or you've suggested?) That he needs to keep space for you without payment. That obviously wouldn't be reasonable.

I'm a tutor and my cancellations go up massively in this last half term and then over the summer too. I have T and Cs in place to protect myself but I still get a lot of people expecting exceptions and causing me stress.

Is it possible you're the 10th person to have now renewed this week and he's just a bit fed up? Not your fault personally but a possible explanation?

No, I said I'd contact him in sept. So he could have said no I'm giving your slot away etc

OP posts:
filionj · 18/06/2025 13:30

OchonAgusOchonOh · 18/06/2025 13:29

You're right, saying sorry doesn't pay the bills. However, the op paying for the sessions she cancelled does pay the bills.

👏🏻

OP posts:
utterlyfedup2 · 18/06/2025 13:30

Were you expecting him to keep a space for you until September?

It's that time of year where a lot of people will start being flaky with personal trainers (and other similar professions) and messing them about.

By asking to take a break, maybe he's thinking (or you've suggested?) That he needs to keep space for you without payment. That obviously wouldn't be reasonable.

I'm a tutor and my cancellations go up massively in this last half term and then over the summer too. I have T and Cs in place to protect myself but I still get a lot of people expecting exceptions and causing me stress.

Is it possible you're the 10th person to have now renewed this week and he's just a bit fed up? Not your fault personally but a possible explanation?

Dozer · 18/06/2025 13:30

Yes, DC being ill can’t be helped, you don’t have your partner there or childcare and you complied with the contract terms by paying for the unused sessions.

It’s nonetheless understandable for the PT to find short-notice cancellations annoying. His choice whether it was enough for him to end the contract - and he chose to continue.

OchonAgusOchonOh · 18/06/2025 13:29

SlowestHorse · 18/06/2025 13:21

This is incredible. It’s not relevant to him whether you have small ill children or not. And if every client expected him to be this “flexible” his income would really suffer. Saying sorry does not pay his bills, and I would imagine that he has already built in time for going to the supermarket, doing his own workout etc. Seriously over-entitled attitude.

You're right, saying sorry doesn't pay the bills. However, the op paying for the sessions she cancelled does pay the bills.

filionj · 18/06/2025 13:28

ThreePointOneFourOneFiveNine · 18/06/2025 13:26

Well I spent half the first page of posts thinking you were talking about a physiotherapist, followed by a brief moment of thinking maybe you meant private tutor, before finally realising it’s personal trainer (I hope), so your unreasonable for not spelling things out for people like me who have never had any reason to know about personal trainers! (said in jest, before anyone takes offence)

There are actually similarities though, and I’ve been a private tutor so I’m going to continue with that. He’s being massively unreasonable to complain about you cancelling last minute when you’re still paying him. I’ve been cancelled on plenty of times, life happens, I’m still getting paid so why would I care? If he wasn’t so unreasonable about that I’d have said you should have given him more notice of taking a break. Not that you are in any way obliged to, just that since you clearly knew well in advance that you’d be doing this, and the information would obviously have been useful to him, it would have been nice to give him that information. Since he’s a dick about getting paid for doing nothing though I don’t think he deserves any niceties from you so just walk away, and go back to the gym you prefer. You’ve done nothing wrong, and he doesn’t seem to understand how a client/trainer (or tutor) relationship works.

This is fair.

Ive since replied and apologised for cancelling somewhat out of the blue.

i wont be returning in sept though. My feelings have irrevocably changed!

OP posts:
OchonAgusOchonOh · 18/06/2025 13:27

cryinglaughing · 18/06/2025 12:46

Oh dear, you seem to lack any understanding of being self employed.

He is well rid of you.

Or maybe he doesn't have the necessary skillset to be self employed.

If he's selling blocks of training sessions, then the sensible thing to do is to ask the person a couple of weeks before the block ends if they plan on continuing and if so, to get a deposit/payment to secure that. Any class I've attended or my dc have attended, has taken that approach. Very presumptuous of him to assume the op would just continue.

ThreePointOneFourOneFiveNine · 18/06/2025 13:26

Well I spent half the first page of posts thinking you were talking about a physiotherapist, followed by a brief moment of thinking maybe you meant private tutor, before finally realising it’s personal trainer (I hope), so your unreasonable for not spelling things out for people like me who have never had any reason to know about personal trainers! (said in jest, before anyone takes offence)

There are actually similarities though, and I’ve been a private tutor so I’m going to continue with that. He’s being massively unreasonable to complain about you cancelling last minute when you’re still paying him. I’ve been cancelled on plenty of times, life happens, I’m still getting paid so why would I care? If he wasn’t so unreasonable about that I’d have said you should have given him more notice of taking a break. Not that you are in any way obliged to, just that since you clearly knew well in advance that you’d be doing this, and the information would obviously have been useful to him, it would have been nice to give him that information. Since he’s a dick about getting paid for doing nothing though I don’t think he deserves any niceties from you so just walk away, and go back to the gym you prefer. You’ve done nothing wrong, and he doesn’t seem to understand how a client/trainer (or tutor) relationship works.

filionj · 18/06/2025 13:21

SlowestHorse · 18/06/2025 13:21

This is incredible. It’s not relevant to him whether you have small ill children or not. And if every client expected him to be this “flexible” his income would really suffer. Saying sorry does not pay his bills, and I would imagine that he has already built in time for going to the supermarket, doing his own workout etc. Seriously over-entitled attitude.

I PAID FOR EVERY MISSED SESSION!

OP posts:
SlowestHorse · 18/06/2025 13:21

filionj · 18/06/2025 13:05

I didn't act like his time didn't matter. I gave as much notice as small ill children allow, apologised for missing the session and never expect to rearrange or refund. Not sure what else I could do? What would you have done?

Also, there loads he can do with a spare hour - online client feedback on his phone, train himself, go and do his weekly shop so he does have to use his free time. The list is endless.

This is incredible. It’s not relevant to him whether you have small ill children or not. And if every client expected him to be this “flexible” his income would really suffer. Saying sorry does not pay his bills, and I would imagine that he has already built in time for going to the supermarket, doing his own workout etc. Seriously over-entitled attitude.

ilovesooty · 18/06/2025 13:15

filionj · 18/06/2025 12:41

I did expect to pay. In fact I had already paid for the sessions in advance.

are people not reading?

I meant I'd forfeit what I'd paid in advance, as you did.

I still think that if you aren't going to continue an arrangement it's courteous to give as much notice as possible, but he should put that in his terms and conditions really. As I said, it's month at my gym, and they put the terms and conditions in place.

filionj · 18/06/2025 13:14

ParmaVioletTea · 18/06/2025 13:12

How many PTs really expect their clients to continue month on month ad infinitum by the way?

I've worked with my PT for about 7 years. He has clients he's trained for over 10 years. He's an exceptional human being though.

I'd never treat him the way you have treated yours @filionj, nor talk about him the way you do.

Lucky you!

OP posts:
MyCyanReader · 18/06/2025 13:13

BigBillyButterBollocks · 18/06/2025 12:25

I'm gonna go against the flood here but when you say you cancelled last minute when your kids were sick do you mean an hour or 2 before or 5 minute before (when he woud have already gone to the gym for you f not there yet).

And if you knew you were not gonna need him after your block alwas over, the nice and rescpectful thing would have been to let him know so he could plan accordingly.

There are 2 sides to each story. He is either very demanding and rude or you have a tendency to be selfish and he was done with it...

I disagree with this.

Firstly, it's irrelevant about the sick child, as the PT has already been paid and it's only the OP that looses out.

Secondly, if the OP paid in blocks then that's what the OP paid for and got. No need to renew the block if they didn't want to. And also, if you're not renewing, then the PT might not be as motivated and bothered.

filionj · 18/06/2025 13:13

Dozer · 18/06/2025 13:11

5 times cancelling at short notice in a year is a lot IMO.

Well, so be it. I can't help having two young children, one of which changed nursery settings and went through a hard period of settling in illness. To be petty, I think it's actually 4 times in the last 12 months. All of which I paid for.

OP posts:
ParmaVioletTea · 18/06/2025 13:12

How many PTs really expect their clients to continue month on month ad infinitum by the way?

I've worked with my PT for about 7 years. He has clients he's trained for over 10 years. He's an exceptional human being though.

I'd never treat him the way you have treated yours @filionj, nor talk about him the way you do.