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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

My PT is annoyed I haven't given notice...

256 replies

filionj · 18/06/2025 10:14

But, I pay in blocks. I've come to the end of a block and I'm just not renewing until Sept. (Or ever now).

I can't see how I have to give notice? I don't have a contract?

Thinking he's not for me, he pulls me up on cancelling short notice when my children are ill despite the fact I've already paid for the session. I think he expects to be able to fill the slot and get double bubble.

What a shame, we get on fine etc but this all leaves a very bad taste.

OP posts:
Nina1013 · 18/06/2025 17:53

filionj · 18/06/2025 17:50

There's one going spare over here!

I don’t like the sound of your PT 🤣

narkyspirit · 18/06/2025 17:50

I am self employed, in a training environment (not PT) private clients I am usually on a day rate as the training is by the day.
Cancelling a Pt with around 2 hours notice is poor on your end, has your pt ever canceled on you? as a trainer in a different field its annoying when people cancel last minute or turn up late and expect you to suck it up.

if you have decided that it isn't working then have a chat and tell them what the issue is, resolve it amicably before cutting ties.

I told my Pt we needed to work harder as it was getting stale so after leg day I can hardly walk today told him that was perfect lets keep it up I suspect tomorrow I will feel worse and he will laugh when he sees me in the gym tomorrow 😂

filionj · 18/06/2025 17:50

Nina1013 · 18/06/2025 17:44

As a regular PT user, 9am is the slot I would absolutely choose if it was available.

There's one going spare over here!

OP posts:
Nina1013 · 18/06/2025 17:44

filionj · 18/06/2025 17:24

Fair but my session is 9am on a Monday morning, the gym is as dead as a dodo at that time

As a regular PT user, 9am is the slot I would absolutely choose if it was available.

dammit88 · 18/06/2025 17:36

Short notice cancellations can't be helped and yanbu there at all, if your child is sick what can you do?!

But I do also think that as you had been going for a year the decent thing would have been to give a bit of notice. Technically you aren't wrong but it would have been a considerate thing to do.

GravyBoatWars · 18/06/2025 17:36

filionj · 18/06/2025 17:24

Fair but my session is 9am on a Monday morning, the gym is as dead as a dodo at that time

You're not going to be able to see PT clients who would have scheduled a slot if you weren't scheduled in it. It's also just a schedule load issue as most people will schedule a specific number of work hours per week and day, not unlimited.

But he may not have had someone who wanted that slot. It's perfectly possible that he's just frustrated as a human that he planned to be there and you cancelled. Most people don't appreciate being cancelled on, money aside - you probably wouldn't continue with a PT who repeatedly cancelled last minute even if they refunded you so you weren't out of pocket after all.

Regardless it sounds like his communication about this all was poor as a professional. Sometimes clients just aren't as courteous or considerate as we'd like them to be for various reasons and learning when and how to address it (and when to let it go) is a skill.

filionj · 18/06/2025 17:24

GravyBoatWars · 18/06/2025 17:20

Re not renewing: it sounds like you were under no contractual or financial obligation to give him notice, but it would have been courteous for you to do so. As a professional he should have just let your lack of courtesy go and thanked you for your business instead of saying something.

Cancelling short notice: I know multiple personal service providers who will drop clients or restrict when they can schedule for repeated cancellations, even if they pay for the sessions anyways. Partly this is because one of the things that clients and prospective clients consider when choosing someone like a PT is how easy or difficult it is to schedule with them (especially at convenient times), so while you cancelling last minute doesn't directly cost them that session revenue it does mean that other clients who could have really benefitted from/appreciated that slot weren't able to use it.The other big thing with PTs is that clients getting results and making progress is important to them (from a business perspective and because they usually do have a passion for it) and inconsistency can get in the way of that.

Fair but my session is 9am on a Monday morning, the gym is as dead as a dodo at that time

OP posts:
GravyBoatWars · 18/06/2025 17:20

Re not renewing: it sounds like you were under no contractual or financial obligation to give him notice, but it would have been courteous for you to do so. As a professional he should have just let your lack of courtesy go and thanked you for your business instead of saying something.

Cancelling short notice: I know multiple personal service providers who will drop clients or restrict when they can schedule for repeated cancellations, even if they pay for the sessions anyways. Partly this is because one of the things that clients and prospective clients consider when choosing someone like a PT is how easy or difficult it is to schedule with them (especially at convenient times), so while you cancelling last minute doesn't directly cost them that session revenue it does mean that other clients who could have really benefitted from/appreciated that slot weren't able to use it.The other big thing with PTs is that clients getting results and making progress is important to them (from a business perspective and because they usually do have a passion for it) and inconsistency can get in the way of that.

Swiftie1878 · 18/06/2025 17:16

filionj · 18/06/2025 10:33

I'm not sure what I should reply. Maybe just reply nothing

Reply to what? What does his message actually say?

dimples76 · 18/06/2025 17:11

I pay for my PT sessions in blocks of 10. In week 7 my trainer asks if I want to do another block. I would think that, that is quite normal especially as illness and injury will often disrupt these things. My position is slightly different though because my PT emails all his clients at the weekend and asks them for their availability for the next week. This part always strikes me as a crazy way to run a business and so labour intensive. However, it works for me during school hols as I just tell him that I am not available rather than cancelling sessions.

niilwgs · 18/06/2025 16:57

DontReplyIWillLie · 18/06/2025 15:21

I tutor and people have to pay if they cancel as you have done. However, short notice cancellations are annoying, especially if they happen a lot. Sometimes I'm already on the way to the lesson when people cancel which means hanging around in a car park somewhere until it's time to go to the next lesson. Yes, I'm getting paid to sit in my car in the car park but it's annoying.

But you couldn’t have done anything else with that hour anyway. You were being paid for your time; it was never free time. You’d have been tutoring!

I've never expected to have someone cancel, keep their money and fill the slot with someone else to get more money and I doubt that's what his problem is. It's more likely to be logistics.

The logistics don’t change though. Had the session gone ahead, you’d have still had to factor in time to get there and then to your next one afterwards.

It's not nice sitting in a freezing car park in winter because someone has cancelled a lesson at short notice, when I'm already in the car driving there for example. No, I wouldn't have been doing something else because that should have been tutoring time, but it's still not pleasant when people cancel like that at short notice and you have to hang around somewhere waiting, admittedly being paid to wait, as you point out, but it's still not pleasant and it shows that the client has little consideration for the tutor. If people start doing that too often I end the lessons and get someone else in instead.

As for your second point. Here I was pointing out that probably the reason he was annoyed /irritated was to do with the logistics rather than what the OP implied which was that he was taking her money for the cancelled lesson AND wanting to fit someone else into her cancelled slot so he could get double the money and that her cancelling short notice meant he couldn't fit someone else in to the slot.

Derbee · 18/06/2025 16:54

Lots of people hard of understanding today, or just arguing for the sake of it. He’s self employed, that’s not your problem. It’s not your responsibility to manage his income, cashflow
or customer base.

He has a choice of taking block bookings, and no contracts, or regular monthly payments with a notice period. He’s chosen his way of doing business. You’ve paid for previous blocks, and have now decided you don’t want to pay for the next block.

He’s got a cheek to say anything other than “have a great summer, and hopefully see you in September!”

yakkity · 18/06/2025 16:45

filionj · 18/06/2025 10:59

The bottom line is, I've come to the end of the block and have chosen to not continue.

I would have been taking a short 2 month hiatus. Now it's permanent!

I have cancelled less than 5 times over the last year, which is good considering I have two children and the last year included a change of setting for my youngest who picked up a whole new batch of diseases!

The cancelling is irrelevant. If you were cancelling late and not paying him then that would be bad. But you are still using one of your prepaid slots so he’s not losing out financially. He’s not cut out to be self employed

blanketsnuggler · 18/06/2025 16:44

I'm a music teacher, and despite sending out T's and C's with every invoice, people still do not give the required notice. It's like I don't matter because I'm not a big company. Really annoying. A few weeks notice that a regular spot will not be continuing would have been helpful to the PT. But more fool them for not stipulating the notice period on the bills.

SlowestHorse · 18/06/2025 16:42

Greenjack · 18/06/2025 16:34

You're incredible. Well ridiculous really. How can someone on a parenting website not understand that you can't predict a child will be ill the next day. She's not demanding he be flexible as he didn't reschedule her appointments and she didn't ask him to. He got paid and she lost out.

Would you announce in advance when you change vets? Hairdressers? Dentists? Plumbers? Cafes?

He is the entitled one and a poor businessman, alienating her future custom and potential recommendations.

If you’d seen my later message, I realised that she was not expecting not to pay for the sessions cancelled at short notice and I retracted my comments on that point.

I do still think if you’ve been renewing block by block it would be courteous, at least, to let him know. And yes I probably would tell the vet, if only to get the medical history transferred! Hairdresser etc - depends on the relationship but in these circs yes I probably would, again out of courtesy, even if it was because I was unhappy about something.

Sunshineonthewater · 18/06/2025 16:40

Is there a reason why you didn’t give him notice? Clearly you don’t HAVE to but isn’t it a nice thing to do if you know in advance you’re not going to continue. It would help him out to know. Especially if you’ve been working together for a while and get on with them. Unless there was an issue and I thought it would be awkward, I would give them the heads up.

Greenjack · 18/06/2025 16:34

SlowestHorse · 18/06/2025 13:21

This is incredible. It’s not relevant to him whether you have small ill children or not. And if every client expected him to be this “flexible” his income would really suffer. Saying sorry does not pay his bills, and I would imagine that he has already built in time for going to the supermarket, doing his own workout etc. Seriously over-entitled attitude.

You're incredible. Well ridiculous really. How can someone on a parenting website not understand that you can't predict a child will be ill the next day. She's not demanding he be flexible as he didn't reschedule her appointments and she didn't ask him to. He got paid and she lost out.

Would you announce in advance when you change vets? Hairdressers? Dentists? Plumbers? Cafes?

He is the entitled one and a poor businessman, alienating her future custom and potential recommendations.

EstherGreenwood63 · 18/06/2025 16:28

Ignore the goaders OP. Plenty mra/incels on this thread to decry a woman and stick up for a man. Very transparent. Don't do them the courtesy of replying. You did nowt wrong.

OrangePineapple25 · 18/06/2025 16:28

PopeJoan2 · 18/06/2025 15:43

They won’t understand. PT’s are very funny about this sort of thing.

I have a PT who is a single Mum of two, she understands.

dynamiccactus · 18/06/2025 16:05

DontReplyIWillLie · 18/06/2025 15:28

I think it’s the PT who lacks an understanding of being self-employed.

Agreed!

dynamiccactus · 18/06/2025 16:05

It would never occur to me that someone would expect me to be tied in with this sort of arrangement. You pay for the block, you use up those sessions or get to the end of that block and then if you want to carry on you pay again, and if you don't, you don't.

I'd also say what you said in this thread - that you don't like the gym he uses and want to switch back to your old one so you'll do your own thing in future.

PopeJoan2 · 18/06/2025 15:43

OrangePineapple25 · 18/06/2025 10:35

Sounds like his problem, if you go get another PT get one with kids who understands.

They won’t understand. PT’s are very funny about this sort of thing.

thing47 · 18/06/2025 15:29

So @filionj the PT remiinded you that renewal time was approaching and at that point you said you wouldn't be renewing over the summer and he replied that in future you needed to give him more notice than that, is that right? So more notice than when the renewal reminder is given? Bonkers.

FWIW DS is a sports coach and PT. He loves it when a customer cancels at short notice and still pays - he can do his own training, or do some CPD, or chat to other people at the gym, or do his shopping, or come and see me if its a day when I'm not working, or just sit and have a coffee if he's up to date with his paperwork. No need to feel guilty on your part 🙂

DontReplyIWillLie · 18/06/2025 15:28

cryinglaughing · 18/06/2025 12:46

Oh dear, you seem to lack any understanding of being self employed.

He is well rid of you.

I think it’s the PT who lacks an understanding of being self-employed.

DontReplyIWillLie · 18/06/2025 15:24

MyHouseInThePrairie · 18/06/2025 13:04

It’s nice to see that you are clearly refusing to see that your actions have an impact too.

I’ve had clients like this, who thought they had somehow bought ‘me’ because they had paid a block. I usually end up firing them (simply because they’re not REALLY interested. I’d rather work with people who actually want to do the work). Decency goes both ways. Having children doesn't entitle you to repeatidly cancel etc etc….

I think your PT will find a better match.

In what way do you think they have bought “you” instead of your time?

They are clients, not your friends. And by the way, you can’t “fire” clients - you never hired them. It’s the other way around.