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My PT is annoyed I haven't given notice...

256 replies

filionj · 18/06/2025 10:14

But, I pay in blocks. I've come to the end of a block and I'm just not renewing until Sept. (Or ever now).

I can't see how I have to give notice? I don't have a contract?

Thinking he's not for me, he pulls me up on cancelling short notice when my children are ill despite the fact I've already paid for the session. I think he expects to be able to fill the slot and get double bubble.

What a shame, we get on fine etc but this all leaves a very bad taste.

OP posts:
niilwgs · 18/06/2025 20:18

DontReplyIWillLie · 18/06/2025 20:13

No thanks. I don’t want to be self employed, for the very reasons I’ve described. No one is forcing you to do it either. You could get a salaried job.

I’ll warn you though - that’s not always a picnic either. Sometimes I’ll have a quiet week and still get my full salary; other times I’m run ragged and don’t get a penny extra. It’s called reality.

So patronizing. "I'll warn you though"
I've also had salaried jobs.

I was trying to think of reasons why the PT might have been irritated by the OP cancelling at short notice.
I was also pointing out in my original post that the OP's assumption that the PT wanted to sell the time slot twice might have been wrong.
You've decided to have a go at me, talking about my "Arctic car" in quite a nasty way. There is no need for that.

I'm not engaging with you any further.

DontReplyIWillLie · 18/06/2025 20:13

niilwgs · 18/06/2025 20:08

Get back to me when you've done a couple years of self-employment under similar conditions.

No thanks. I don’t want to be self employed, for the very reasons I’ve described. No one is forcing you to do it either. You could get a salaried job.

I’ll warn you though - that’s not always a picnic either. Sometimes I’ll have a quiet week and still get my full salary; other times I’m run ragged and don’t get a penny extra. It’s called reality.

DontReplyIWillLie · 18/06/2025 20:11

GravyBoatWars · 18/06/2025 17:20

Re not renewing: it sounds like you were under no contractual or financial obligation to give him notice, but it would have been courteous for you to do so. As a professional he should have just let your lack of courtesy go and thanked you for your business instead of saying something.

Cancelling short notice: I know multiple personal service providers who will drop clients or restrict when they can schedule for repeated cancellations, even if they pay for the sessions anyways. Partly this is because one of the things that clients and prospective clients consider when choosing someone like a PT is how easy or difficult it is to schedule with them (especially at convenient times), so while you cancelling last minute doesn't directly cost them that session revenue it does mean that other clients who could have really benefitted from/appreciated that slot weren't able to use it.The other big thing with PTs is that clients getting results and making progress is important to them (from a business perspective and because they usually do have a passion for it) and inconsistency can get in the way of that.

You’re forgetting one fairly key point here. The PT doesn’t want to lose the OP’s business. He can’t be THAT bothered about the cancellations - otherwise the news that the OP wasn’t going to continue would be a positive. If, as you’re trying to portray, he was largely motivated by an altruistic desire to bring fitness to the masses, he’d be delighted that he could take on a new client who appreciated his passion, and whose children would never have the temerity to be ill. And all without having to have a difficult conversation with the OP in which he tells her she’s unreliable so he doesn’t want to work with her anymore.

Yet he’s not treating this as a win. He’s actually pretty pissed off about it. Which makes me think the queue of motivated, appreciative clients who are happy to keep booking him forever isn’t as long as you and some posters are trying to make out.

niilwgs · 18/06/2025 20:08

DontReplyIWillLie · 18/06/2025 20:00

Well at the risk of sounding trite, sometimes life isn’t nice. Particularly at work. So you sat in your car for a bit (quite how cold cars get I don’t know). It’s hardly like being sent down the salt mines. It wasn’t particularly nice for the OP to lose out on both her training session and the money she paid for it - and to have to deal with a sick child on top of that. The PT definitely got the better deal.

Put it this way: let’s say you have a minimum 48 hours notice period for cancellations. If one of your clients cancels 36 hours before a session - plenty of time for you to arrange things so you’re not sitting in this Arctic car of yours - do you think “Awwh, I shouldn’t charge them - it’s not very nice to lose money”? Or do you charge them, as per the terms of your policy - terms to which they agreed - and get a paid hour to yourself?

If you’re happy to take the smooth, you can’t complain about the rough.

Get back to me when you've done a couple years of self-employment under similar conditions.

DontReplyIWillLie · 18/06/2025 20:00

niilwgs · 18/06/2025 16:57

It's not nice sitting in a freezing car park in winter because someone has cancelled a lesson at short notice, when I'm already in the car driving there for example. No, I wouldn't have been doing something else because that should have been tutoring time, but it's still not pleasant when people cancel like that at short notice and you have to hang around somewhere waiting, admittedly being paid to wait, as you point out, but it's still not pleasant and it shows that the client has little consideration for the tutor. If people start doing that too often I end the lessons and get someone else in instead.

As for your second point. Here I was pointing out that probably the reason he was annoyed /irritated was to do with the logistics rather than what the OP implied which was that he was taking her money for the cancelled lesson AND wanting to fit someone else into her cancelled slot so he could get double the money and that her cancelling short notice meant he couldn't fit someone else in to the slot.

Well at the risk of sounding trite, sometimes life isn’t nice. Particularly at work. So you sat in your car for a bit (quite how cold cars get I don’t know). It’s hardly like being sent down the salt mines. It wasn’t particularly nice for the OP to lose out on both her training session and the money she paid for it - and to have to deal with a sick child on top of that. The PT definitely got the better deal.

Put it this way: let’s say you have a minimum 48 hours notice period for cancellations. If one of your clients cancels 36 hours before a session - plenty of time for you to arrange things so you’re not sitting in this Arctic car of yours - do you think “Awwh, I shouldn’t charge them - it’s not very nice to lose money”? Or do you charge them, as per the terms of your policy - terms to which they agreed - and get a paid hour to yourself?

If you’re happy to take the smooth, you can’t complain about the rough.

filionj · 18/06/2025 19:56

Imagine mumsnet's response if I did that!

OP posts:
AmelieSummer25 · 18/06/2025 19:49

narkyspirit · 18/06/2025 17:50

I am self employed, in a training environment (not PT) private clients I am usually on a day rate as the training is by the day.
Cancelling a Pt with around 2 hours notice is poor on your end, has your pt ever canceled on you? as a trainer in a different field its annoying when people cancel last minute or turn up late and expect you to suck it up.

if you have decided that it isn't working then have a chat and tell them what the issue is, resolve it amicably before cutting ties.

I told my Pt we needed to work harder as it was getting stale so after leg day I can hardly walk today told him that was perfect lets keep it up I suspect tomorrow I will feel worse and he will laugh when he sees me in the gym tomorrow 😂

She's already paid for the session, so it's her loss, not the PTs.

what do you suggest she does? Send her sick kids to school so she can meet with her PT?

CopperWhite · 18/06/2025 19:41

cryptide · 18/06/2025 19:07

You clearly do have a contract, inasmuch as he agrees to provide a service and you agree to pay him. It's just not a written contract.

No, they don’t have any sort of a contract that extends past the blocking sessions that have been booked and paid for.

MN is fucking bonkers sometimes. Are there just lots of self employed people on here who feel entitled to the benefits of a permanent contract as well as self employment?

filionj · 18/06/2025 19:33

ilovesooty · 18/06/2025 19:23

Yes that's when my session is too! It seems to be popular.

Popular with mums I guess.

The gym is absolutely dead because it's a male dominated gym and they're all at work.

OP posts:
filionj · 18/06/2025 19:32

CheeseFiend40 · 18/06/2025 18:56

I’m finding a lot of these posts really infuriating on the OP’s behalf!
Are people being purposefully dense! She clearly stated that she pays in blocks and any sessions she can’t make are already paid for.

I don’t use a PT, but I have 2 activities I do with my toddlers that are also paid in blocks. Those people are self employed and towards the end of each block I get an email with details of the next block that I can either book and pay for, or let them know I’m not returning. I wouldn’t expect to be reprimanded for ruining these people’s livelihoods or reputations for choosing not to book onto the next block!
If this PT has chosen to do his sessions in blocks, then it is down to him to give himself enough notice and message the clients regarding the next block in a timely manner.

Great point. My toddlersense lady never asks for notice when moving from block to block or not

OP posts:
ItsFreedomBabyYeah · 18/06/2025 19:31

I had a PT like this. He'd cancel on me last minute on occasion. No problem.

But when he found out I was no longer requiring his services, he became a dick. Not a good way to run a business or encourage repeat customers.

Greenjack · 18/06/2025 19:25

SlowestHorse · 18/06/2025 16:42

If you’d seen my later message, I realised that she was not expecting not to pay for the sessions cancelled at short notice and I retracted my comments on that point.

I do still think if you’ve been renewing block by block it would be courteous, at least, to let him know. And yes I probably would tell the vet, if only to get the medical history transferred! Hairdresser etc - depends on the relationship but in these circs yes I probably would, again out of courtesy, even if it was because I was unhappy about something.

As the OP said she'd already made it clear.

You ignored my first point as to how the OP is supposed to know in advance that her children would be ill.

Also how much notice would you give your hairdresser? Three haircut's time? She did tell him. She didn't just disappear. She just didn't re-book. He didn't like it and behaved unprofessionally.

ilovesooty · 18/06/2025 19:23

Nina1013 · 18/06/2025 17:44

As a regular PT user, 9am is the slot I would absolutely choose if it was available.

Yes that's when my session is too! It seems to be popular.

cryptide · 18/06/2025 19:07

filionj · 18/06/2025 10:29

No. As I said in my OP.

I pay in blocks

You clearly do have a contract, inasmuch as he agrees to provide a service and you agree to pay him. It's just not a written contract.

CheeseFiend40 · 18/06/2025 18:56

I’m finding a lot of these posts really infuriating on the OP’s behalf!
Are people being purposefully dense! She clearly stated that she pays in blocks and any sessions she can’t make are already paid for.

I don’t use a PT, but I have 2 activities I do with my toddlers that are also paid in blocks. Those people are self employed and towards the end of each block I get an email with details of the next block that I can either book and pay for, or let them know I’m not returning. I wouldn’t expect to be reprimanded for ruining these people’s livelihoods or reputations for choosing not to book onto the next block!
If this PT has chosen to do his sessions in blocks, then it is down to him to give himself enough notice and message the clients regarding the next block in a timely manner.

Beyondburnout · 18/06/2025 18:42

If he's had wierd vibes for a while then it cwas due to end. I agree with the pp who said he sounds like a control freak.
I wonder if he acts like this with his male clients?mmm

filionj · 18/06/2025 18:40

Grammarnut · 18/06/2025 18:35

She has acted wrongly in the sense of being inconsiderate in not warning the PT she was giving up at the end of the block. That should be signalled earlier on. Also, she has not treated someone else as she (and doubtless you) would like to be treated herself.
And he probably got no vibe that the contract would end since she says she gets on with him. He relies on the money so no wonder he is annoyed. I would be. Most people would be e.g. personal tutors etc who are in the same sort of relationship/employment. Notice may not be legally required but it is required by manners, and proper behaviour towards others.

I took a break last summer. We haven't spoken recently that summer was coming up.

One of us should have mentioned sooner than right now I agree hence I apologised.

OP posts:
YourGreenPoster · 18/06/2025 18:40

filionj · 18/06/2025 10:14

But, I pay in blocks. I've come to the end of a block and I'm just not renewing until Sept. (Or ever now).

I can't see how I have to give notice? I don't have a contract?

Thinking he's not for me, he pulls me up on cancelling short notice when my children are ill despite the fact I've already paid for the session. I think he expects to be able to fill the slot and get double bubble.

What a shame, we get on fine etc but this all leaves a very bad taste.

No people being ill is a general excuse which is why he doesn't like it.

Grammarnut · 18/06/2025 18:35

Melasma · 18/06/2025 10:30

No you’ve not done anything wrong and you pay him if you miss sessions….

She has acted wrongly in the sense of being inconsiderate in not warning the PT she was giving up at the end of the block. That should be signalled earlier on. Also, she has not treated someone else as she (and doubtless you) would like to be treated herself.
And he probably got no vibe that the contract would end since she says she gets on with him. He relies on the money so no wonder he is annoyed. I would be. Most people would be e.g. personal tutors etc who are in the same sort of relationship/employment. Notice may not be legally required but it is required by manners, and proper behaviour towards others.

filionj · 18/06/2025 18:33

Grammarnut · 18/06/2025 18:30

It would have been nice to give him notice, after all it's his living and you have just said that you are not continuing with no notice of that fact.
That you pay in blocks doesn't make your lack of consideration for someone else, who is relying on income, any better.
How would you feel if you were told at the end of the month in a job that you had lost it with no prior warning? I bet you wouldn't be happy.
And if you cancel without notice, even if you pay, you are massively inconveniencing him - that your DC are ill is irrelevant, we treat everyone with respect, surely. Paying for a service does not mean you can behave badly to the people providing the service.
People on here will say you have done nothing wrong. But you have. You have behaved without consideration for another human being - you have treated another as you very likely would prefer not to be treated yourself.

How would you feel if you were told at the end of the month in a job that you had lost it with no prior warning? I bet you wouldn't be happy.

-he hasn't lost his job, don't inflate the actual facts

And if you cancel without notice, even if you pay, you are massively inconveniencing him - that your DC are ill is irrelevant, we treat everyone with respect, surely. Paying for a service does not mean you can behave badly to the people providing the service.

-please explain why it's a massive inconvenience? Also what should I do with my ill children?

OP posts:
filionj · 18/06/2025 18:31

GiveDogBone · 18/06/2025 18:29

We can tell, you bumped your post after 12 minutes 🙄

Thank you for your engagement

OP posts:
Grammarnut · 18/06/2025 18:30

It would have been nice to give him notice, after all it's his living and you have just said that you are not continuing with no notice of that fact.
That you pay in blocks doesn't make your lack of consideration for someone else, who is relying on income, any better.
How would you feel if you were told at the end of the month in a job that you had lost it with no prior warning? I bet you wouldn't be happy.
And if you cancel without notice, even if you pay, you are massively inconveniencing him - that your DC are ill is irrelevant, we treat everyone with respect, surely. Paying for a service does not mean you can behave badly to the people providing the service.
People on here will say you have done nothing wrong. But you have. You have behaved without consideration for another human being - you have treated another as you very likely would prefer not to be treated yourself.

GiveDogBone · 18/06/2025 18:29

filionj · 18/06/2025 10:30

I have a huge tendency to ruminate

We can tell, you bumped your post after 12 minutes 🙄

filionj · 18/06/2025 18:01

I did reply saying something like 'sorry, I didn't mean to cancel last minute, rather, as we'd come to the end of the block I thought it would be a good time to take the break I need for the summer holidays'

no reply

OP posts:
Justsomethoughts23 · 18/06/2025 17:57

AmelieSummer25 · 18/06/2025 10:42

I'd just reply something like

' You choose to operate by booking blocks of training. The agreement ends when the block ends. If you want people to 'give you notice' you need to have contracts instead. It's a shame you have soured our relationship as I now won't be booking with you in September as I had intended to'

Edited

Why bother with a confrontation? OP is already ruminating on the exchange, making things more heated is not going to be pleasant for her.