I started online therapy a couple of weeks ago, for my second session I prepaid £50. Unfortunately on the day of the session my childcare fell through so I emailed the therapist explaining the situation and asked if it was possible to rearrange. She said yes but I would be charged £50 for the session anyway due to less than 24 hours notice. I replied saying I’d go ahead then.
i joined the meeting but she didn’t turn up, I emailed her 10 mins in to chase and stayed on the call until 45 minutes in when she emailed back saying she hadn’t seen my emails, she’d been out gardening. So she asked how I wanted to proceed. At this point I’m thinking therapy is more stress than it’s worth when you have a baby so I asked for a refund for the session. She’s refusing to give me one, referring back to the 24 hour clause.
however, I would never have asked to rearrange if I thought I would lose my money, I attended the session and sat waiting and even emailed her (I don’t have a phone number).
Am I being unreasonable to expect my money back?