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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think 70% of people shouldn’t be in A&E

537 replies

PrettyPleaseXo · 13/06/2025 07:47

Recently I was admitted in excruciating pain to A&E due to kidney stones. Over the time I was there it got progressively busier as expected and there was corridor care (I was stuck in a corridor without pain relief and crying in pain for two hours) and ambulances backed up out the door.

When I was discharged and went back out through the A&E reception/wait room I couldn’t help but notice
that 80% of the people sat there looked perfectly fine, chatting etc and didn’t appear to be in either an accident or emergency.

AIBU to think that unless you’re seriously unwell, in acute pain or have an injury that needs immediately addressing you should be turned away from A&E and told to go
to the GP instead?

OP posts:
BingoBling · 14/06/2025 18:11

Kendodd · 13/06/2025 07:50

I got a tampon stuck once, when to GP, they didn't have the tool to remove it. Told me to go to A&E, told me not to go to work first, go now, don't leave it. I was absolutely 100% fine.
What should I have done?

Indeed I have for the same reason 😳.

I was also told by the GP to go to get an ear bud removed. I did go in at what I thought would be a quiet time and it was indeed quiet

Feelingleftoutagain · 14/06/2025 18:09

TheignT · 14/06/2025 16:14

I meant they won't give it to you to take home. I was given paracetamol when I was waiting to be seen, I had pneumonia, but if you need some at home you buy it.

Oh! I understand now, no she sat there and took them.

Arran2024 · 14/06/2025 18:07

A&E covers mental health emergencies too. These people can look fine if you are just passing by.

margegunderson · 14/06/2025 18:04

I think the OP is partly right and partly wrong. Years ago you didn’t go to a&e with minor things but these days there are fewer other options and people are less clued up on what needs a&e. But also - I was in A&e with basically post menopause haemorrhaging twice. Apart fro
the towel I was sitting on and that I was pale and quiet you wouldn’t have known

Longingforspringtime · 14/06/2025 17:19

Conversely I was in agony following a car crash a couple of days earlier, which left my car in pieces. It was bad abdominal pain. I went to A&E bent over and crying in agony and was told I wasn’t a suitable patient. I was sent to another department manned by just one GP. After a seven hour wait, he said I had a serious injury. It was a ruptured diaphragm and the contents of my abdomen were in my chest. I’m having major surgery this week. This GP was horrified that A&E had turned me away and said he sees serious cases like mine every day because they just don’t want to see so many patients and unload them on his clinic. How patients with minor ailments get seen in the Emergency Department I don’t know.

MoonWoman69 · 14/06/2025 17:06

I was sent home with a big box of paracetamol when I was discharged from hospital last week! Even the nurse said I must be special, as they usually tell you to go to Home Bargains! They don't help with the pain that much, I have to combine them with the codiene to have an effect!

TheignT · 14/06/2025 16:14

Feelingleftoutagain · 14/06/2025 14:07

Mine apparently does as I was there when she was given it, I was also give when I was admitted to a ward

I meant they won't give it to you to take home. I was given paracetamol when I was waiting to be seen, I had pneumonia, but if you need some at home you buy it.

MushMonster · 14/06/2025 15:55

MageQueen · 13/06/2025 18:34

So true. But let me give you an almost identical example, with a very different outcome, which highlights, I think, why it CAN work.

DH had what had started out as a blackhead or somethign on his back. It kept getting bigger and we'd attempt to get rid of it or leave it or whatever. Eventually, it got very big,r ed, swollen and sore (this is over MONTHS/years). We conteacted the GP via our online portal, with photos. He received a note to say the GP would like him to see a specialist (dermatologist I think) and it was scheduled for the dermatology clinic adjacent to our GP practice within the next week or two. She looked at it and explained to him that her view ws that it would most likely need to be removed but she would like him to take antibiotics first to see. She gave him information on how, if after the antibiotics it was not better completely (her expectation) he could contact the clinic directly to book an appointment for surgical removal.

He took the antibiotics. As it turned out, it has miraculously disappeared completely and so he has NOT booked the appointment.

If it can wor in my little corner of surrey, why can't it work elsewhere? I'm sorry for your hideous experience. It should not be like that.

Yeap, the option to book appointments for small issues does help to prevent the escalation to A&E. They only need to provide the service. But, as it stands today, many places do not have this option.

Threeboystwocatsandadog · 14/06/2025 14:56

My local a&e won't give you paracetamol, I was there with GS after a sports injury, x-ray was clear so they said elevate and take paracetamol. I was advised to go to the 24 hr Asda in a neighbouring town when I said I didn't think I had any.

Our A&E gives painkillers. I was offered paracetamol and ibuprofen in triage when I broke my elbow but had already taken them at home. I was also given a box of co-codamol on discharge. I don’t think it’s easy to tell who qualifies for A&E and who doesn’t. When I was there with my broken elbow I bumped into a school mum who had been called to collect her daughter with a suspected broken wrist. I had my 7 year old with me as I had nowhere to leave him. We weren’t sitting moaning in pain, so probably looked as if we were there for the fun of it but we both needed to be there.

Ihad2Strokes · 14/06/2025 14:15

FurCoatNoKnickz · 14/06/2025 12:12

And maybe had a chat with a neighbour.

According to some, probably asked the neighbour to remove it!

Leedsfan247 · 14/06/2025 14:10

HermioneWeasley · 13/06/2025 07:49

I don’t disagree that many people at a&e dont “qualify” but for many people it’s the only way they can get seen by doctor. The problem is lack of GP and walk in provision

100% nowhere else to turn to

Feelingleftoutagain · 14/06/2025 14:07

TheignT · 14/06/2025 10:29

My local a&e won't give you paracetamol, I was there with GS after a sports injury, x-ray was clear so they said elevate and take paracetamol. I was advised to go to the 24 hr Asda in a neighbouring town when I said I didn't think I had any.

Mine apparently does as I was there when she was given it, I was also give when I was admitted to a ward

Thursst0n · 14/06/2025 14:00

TheLovelinessOfDemons · 14/06/2025 11:30

I took him because the paramedic ordered us a taxi to go there. When I say severely underweight, I mean starving. It did turn out to be an eating disorder, we didn't find that out until the next time I took him to A&E, because the first time the doctor discharged him because his blood sugar was up, because the paramedic had managed to get him to drink orange juice and eat jam on toast.

I think taking your DC to A&E because they're literally starving to death is a good enough reason, but hey ho.

So much ignorance spouted on here. You don’t need to be in crisis to go to A&E with an ED. You can look normal and be near death.The first time my daughter was admitted with anorexia I didn’t even realise she had it. I’d taken her in for something else however her bloods were so awful she was immediately whisked off to high dependency. We’ve since been in and out of hospital including A&E many times, frequently ordered to by CAMHS. I use the Marzipan list for guidance. Many of the thinks to look out for wouldn’t be obvious to bystanders or MNers who think they’re medical experts.

TheignT · 14/06/2025 13:44

We went to the local pharmacy yesterday for DHs COVID jab. The pharmacist was lovely and no queues, in and out in two minutes. When baby GC was visiting and had a fever 111 directed my son to the pharmacy, again very efficient and dealt with quickly.

C8H10N4O2 · 14/06/2025 13:20

TheignT · 14/06/2025 11:57

Medic doesn't just mean a doctor, in the forces for example it also means paramedic. The point is he is a health care professional, he did what he thought was right and I think I'd rather have a referral and find out I was OK rather than being dismissed and finding myself dead a short time later. I guess you can take your pick.

Yes - remember all the fuss when nurse practitioners were introduced? We were all going to die apparently. Now they are mainstream, cover many minor conditions and have specialisms, just as specialist pharmacists conduct prescription reviews/minor ailments.

My practice which by UK standards I’d say is quite good has had a PA for about 15 years. She is an expert in child development, childhood ailments, managing and supporting some of the medical conditions which are common in children with signficant special needs etc. The other GPs routinely call on her specialist knowledge. Her door is clearly labelled “Physician Associate” and she chooses to have Ms on the door nameplate with her PhD listed at the end to avoid confusion. If she sees a child who may need the GP she can fast track them into the GP diary.

This model works well and is used in some of the European systems which regularly outperform ours.

If GPs are using them unsupervised or as cheap labour that is a problem with poor practice, not the model.

NCNC2 · 14/06/2025 13:13

The GP tried to send me to a&e the other week
i was 9 days post endo surgery, and had a UTI (from the catheter and I’m prone to them) and my pulse was a bit high (it always is) and I’m neutropenic
I’ve been neutropenic for the best part of a decade so ended up on antibiotics with a promise of a&e if I felt more unwell
But if I did have to go, I would have looked fine

Kendodd · 14/06/2025 13:08

Kendodd · 14/06/2025 09:59

I wonder if AI could be useful? I had a black mark under a nail a couple of years ago. Apparently this is typically what cancer looks like. I did an online consultation with my GP including a picture. They fast track refered to hospital appointment. I went, doctor there had a good look at it, took a picture on her phone and expanded it to have a better look. Told me it was nothing to worry about. I can't help thinking my GP could have just sent my original picture to the skin cancer consultant or even got AI to look at it, very quickly, no cause for concern, no appointments needed. I don't know, maybe the skin doctor needed to physically see me, see my overall condition, to aid diagnosis?

Thinking about this more, with regard potential skin cancer. I wonder if HCP could be bypassed completely and a picture uploaded directly to an NHS AI reader as a first step?

bruffin · 14/06/2025 12:53

notatinydancer · 14/06/2025 12:19

There are , I work in one. It’s a family day out for some people.

Last week , dh had made it to the 3rd waiting room where there was also a large room with recliner chairs, people on drips. A family turned up with 3 boys and 3 adults to visit!. Boys were running around just being a nuisance. Nurse then decides to chuck out every who wasnt a patient. I went for a coffee ended up going home and dh came home by himself once he had steroids and they felt he wasnt going to get worse which wasnt ideal.

notatinydancer · 14/06/2025 12:31

SharpFox · 14/06/2025 09:13

What a brilliant idea!! X

We do this when the waiting room is very busy.
It certainly works.

notatinydancer · 14/06/2025 12:19

2ndbestslayer · 13/06/2025 07:49

If you are able to triage people just through the power of your eyeballs maybe you should get a job there and help being the waiting times down!

I don't believe for a minute there are very many people putting themselves through the hell that is a&e for shits and giggles, no.

There are , I work in one. It’s a family day out for some people.

FurCoatNoKnickz · 14/06/2025 12:12

Ihad2Strokes · 14/06/2025 07:25

Cried apparently.

And maybe had a chat with a neighbour.

FurCoatNoKnickz · 14/06/2025 12:12

angela1952 · 13/06/2025 22:20

There were two people with minor stab wounds last time we were there, and a guy with heart problems who was going blue and wasn't seen for 8 hours. But there were also many young, drunk women, mainly European rather than British, and if they passed out they were seen immediately - before those who were obviously actually ill. Also quite a few women with children who just had a bad cold and were eventually triaged and sent home. It was heaving in there. When I finally left more than12 hours later, it was so busy that there were people queuing outside the entrance door, policed by security men.

My child had a “bad cold” one time and the GP called an ambulance. It might have been a bad cold to me but it was a serious health emergency to the GP who spotted something more sinister.

TheignT · 14/06/2025 12:00

C8H10N4O2 · 14/06/2025 11:41

This is an issue to take up with your GP practice who are responsible for supervising PA referrals, just like all other recommendations. Either the supervising GP agreed with the referral or wasn’t supervising properly.

Exactly but there seems to be a movement to discredit physician associates ( no need for the passive aggressive 'physician associates') Same with nurse practitioners, I've never seen a physician associate but I have been treated by nurse practitioners more than once and I've found them excellent.

TheignT · 14/06/2025 11:57

Carrfull · 14/06/2025 10:45

Well firstly, an associate isn't a medic. They're not fully qualified in the same way and unlikely experienced.

And to clarify, he made me feel I was in massive danger and must attend a and e or die, which was not going to be the case according to someone whose time I ultimately wasted. If a doctor had seen me in the GP surgery, I probably wouldn't have ended up in that queue, taking away from things that needed dealing with there and then.

And maybe I could have been the fourth, but youve ignored the details about the associate not realising it wouldn't be the case without other symptoms I didn't have, and extremely unlikely without other significant risk factors that did not apply.

Medic doesn't just mean a doctor, in the forces for example it also means paramedic. The point is he is a health care professional, he did what he thought was right and I think I'd rather have a referral and find out I was OK rather than being dismissed and finding myself dead a short time later. I guess you can take your pick.

C8H10N4O2 · 14/06/2025 11:41

Carrfull · 14/06/2025 10:45

Well firstly, an associate isn't a medic. They're not fully qualified in the same way and unlikely experienced.

And to clarify, he made me feel I was in massive danger and must attend a and e or die, which was not going to be the case according to someone whose time I ultimately wasted. If a doctor had seen me in the GP surgery, I probably wouldn't have ended up in that queue, taking away from things that needed dealing with there and then.

And maybe I could have been the fourth, but youve ignored the details about the associate not realising it wouldn't be the case without other symptoms I didn't have, and extremely unlikely without other significant risk factors that did not apply.

This is an issue to take up with your GP practice who are responsible for supervising PA referrals, just like all other recommendations. Either the supervising GP agreed with the referral or wasn’t supervising properly.