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AIBU?

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To feel completely betrayed by staff member

135 replies

BurpeesAllTheWay · 12/06/2025 23:24

I run a cleaning company, I started 6 years ago on my own and over the last 1.5 years have added in 6 more employees. The first lady I hired, Ann has been with me since October 23. I employed her daughter to work with us 2 and the pair of them work in a team and the daughter doesn’t drive. Everything was fine until this year, they’ve had 6/7 clients leave and they are calling in sick atleast one of them weekly.
Today, the daughter called in sick because she was too tired to work. I managed to cover her work and team up someone else with Ann for the day, I did ask Ann if she could work late and she said she had something on, which was fine. Then driving home from work today, I drove past one of their old clients houses, who left us a couple of months ago, to see Ann and her daughter loading up their car with all of their cleaning equipment (which is actually all of my cleaning equipment) I’ve had 2 more clients leave in the last 2 weeks, which I now suspect have been taken on privately by them too. Am I being unreasonable to feel really hurt by this dishonesty from someone who I trusted as a friend?! I’ve always subbed her wages early, helped her out when her husband left, we go out for drinks together and catch ups regularly! How would you go about confronting them?! I also now have to sack them, I’m so upset to lose them as members of staff.

OP posts:
Mintsj · 13/06/2025 00:10

What an utter bitch Ann is. Dishonest and doesn't give a shit about fucking over your business - especially as you have treated her very well indeed.

This is the trouble when you expand a good little business. I have a friend who has a good little business and he could really do with a couple of people to help him - he has loads of work on and could employ 2 people full time. He doesn't because he can't trust anyone not to do a shit job and destroy his thriving business.

You could give it a few months and then report Ann to HMRC. I bet she is taking cash in hand.

healthybychristmas · 13/06/2025 00:05

I would've blocked the car in and waited to see what they had to say for themselves.

Dangermoo · 12/06/2025 23:56

You've worked hard to build up your business. Don't let these two take it away from you. They know full well what they are doing. I'm not surprised you feel hurt and stabbed in the back. Act now.

DiscoBob · 12/06/2025 23:45

If they pinched your clients then it breached GDPR. I think? They're only allowed the clients data in the course of working for you, so to use it to then contact them and undercut you or take them on is illegal. But I think it is reliant on their employment contract.
Your client list is private data and as the data controller it can't be lifted and used by someone else I don't think. Not in a normal contract.

NewBinBag · 12/06/2025 23:39

I honestly think I'd have parked over the drive where they were loading up the car with YOUR cleaning equipment & had it out there & then.

It's awful behaviour.

Next time they call in sick go on a tour of their past clients & gather your evidence ready to sack them for stealing clients & fraudulently claiming sick pay.

BurpeesAllTheWay · 12/06/2025 23:38

I feel like they’re completely taking the piss out of me.
I’ve currently got one client who they work for who hasn’t paid his invoice for 3 weeks and is ignoring my messages. I’ve told them not to go tomorrow due to non payment, but really I think he’s been paying them and I’ve been paying them for the last 3 weeks. I’m going to drive past the house tomorrow morning and I’m fully expecting to see them there as I’ve asked for the keys back and Ann’s reply has been that the client personally gave her the keys and legally she doesn’t think she’s allowed to pass them over to me!!
They have the keys to around 20 houses, I’m worried they are going to refuse to give any of them back to me.

OP posts:
Hulabalu · 12/06/2025 23:33

sheknowsitstoolate · 12/06/2025 23:31

That’s dodgy and they’re taking the piss. I’d be sacked (not a cleaning company) if I were taking clients privately from the company I was working for.

Make sure you get all of the cleaning equipment back before they do a runner with it.

Some companies would sue employees for that kind of behaviour ie client stealing & pretending to be sick to work elsewhere…
may depends on contacts

sheknowsitstoolate · 12/06/2025 23:31

That’s dodgy and they’re taking the piss. I’d be sacked (not a cleaning company) if I were taking clients privately from the company I was working for.

Make sure you get all of the cleaning equipment back before they do a runner with it.

CanOfMangoTango · 12/06/2025 23:30

Did you take a photo?

I would go and personally contact all your old clients and ask for details of when this new arrangement started.

It's fraud, it's actually a police matter.

Once you've got some firm details call then both in for a meeting. They owe you back the wages you have paid them for sick days.

Then consider going to the police.

Silvertulips · 12/06/2025 23:27

How are their contracts worded?

It does explain the sick days - are they paid? Are they being paid by your company and the private clients? I’m assuming so.

These are staff you need. But tread carefully! Know your rights and what you are going to do/say so you don’t get sued - and make sure you have proof.

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