To think they should have kept serving me?

Well it sounds like the OPs shop can't manage the service they are offering.
It wasn't exactly convenient for the OP was it?
My local corner shop is where you have to go to top up gas and electric, pay bills, top up Oyster travel cards etc. I don't believe shops make much money out of that either. But the customers using that service are still customers.

Why should they? Most people are grateful to be able to have such a convenient pick up location. I always wait for the owner to serve customers buying goods. I need them to stay in business so I can collect my parcels there.

They should stop offering the service then.
If they can't cope with it.

My local shops get way too many parcels and keep them all in a big bin. There is no way they would have the time or space to sort them alphabetically.

Plus a surprising number of people don’t show up to collect their parcels.

I was assuming it was a shop that did this on a regular basis
Why wouldn't they store parcels in a logical and sensible way?

I don't understand your last post Op that there were 4 and 2 came this morning , had they not received the other 2 yet ?And why in the name of all that is holy why wont you tell us whether they found your other 3 .

Surely it makes sense to sort the parcels into a basic order - like alphabetical by name 🤷
Then they can indeed go straight to the 4 parcels.
If they aren't going to bother to sort the parcels they shouldn't offer the service.
I mean they have to sort the stock that is delivered on a daily basis like the newspaper and magazines delivery and rotating the dates on the milk etc.
Sorting the parcel delivery is part of their job.

Having been to collect a parcel at a local shop I've vowed never to again.

The casual strewing of parcels around was unattractive and not secure.

You really think the shop should go trawling through the parcels in case there’s more than one for the same customer and stack them together? Do you think they have nothing better to do?

Are you having a laugh? 🤣

I wonder when the last time was when OP bought anything from them, or is she just drives to her local Tesco.

I’d guess it would be to get people into the shop and hoping they’d buy something while they were there.

Why on earth do they offer the service if they make so little from it? It isn't compulsory to offer Click and Collect.

I'd have been annoyed if I was in the queue but annoyed about the fact that if there were 4 parcels for the same person they weren't all stored together as they should have been, and that the staff member seemed to sign off having only handed over 1.
That's poor customer service.

Also, if they need time to deal with multiple parcels then they should make this clear to customers.

My mum hasn’t got a bank account. Her pension gets paid into a post office account (nothing else can be paid into it, she can’t use the card in a cashpoint and she can’t set up DD or use her card to pay for anything) and she uses her PO card and a pin to withdraw the cash. ETA, I was quoting a pp who was talking about pensions, but the quote vanished; there was a reason for me to say it!

OP, what I want to know is what happened when they’d served the people behind you? Did they find your other three parcels?

We've got entirely the service we've cultivated as a society at the moment. The jobs that serve others have been devalued to the point they're worth nothing. Poor service is a predictable result of making the act of delivering that service practically worthless.

Look at what people have said about the shop & it's workers on here....... For what is a bit of mild inconvenience at it's worst. You'd think they'd beat OP around the head with her parcels when they found them.

The complaints culture doesn't seem to be working considering that so many people seem to think customer service is getting worse and yet more people than ever are complaining, and complaining about the smallest little things.

We reap what we sew 🤷🏼‍♀️

Are you replying on the wrong thread? Who is a faffer?

Really weird of them. You didn’t do anything wrong. They should have got your parcels as you were first in the queue.

It’s like ordering 4 pints of milk and being given one. You ask for the others and get told to move aside while they serve other people first.

Op is a customer and should have been served. That’s their job. With two staff one can serve and one can look.

You're not going to get an answer.
They ignored all questions about how they reached that conclusion and moved on to a different reason why the op is wrong

The shop is providing a service and it was her turn to be served, whether she was buying items from the shop or collecting parcels they should have dealt with her before moving on to the next customer. They was rude to do that op , you was faffing at all you was just using a service they are providing

How was the op the faffer?

She did say it wasa shop. First sentence. What the shop makes from offering this service isn't OP's concern.

YABU for not saying in your OP it was a shop.

Shops are trying to stay open, and they make only 20p from your parcel.

I don’t blame the, for prioritising paying customers.

If it was the Post Office then I would have said complain.

Because people can’t function day to day by themselves. Honestly when they do actually start thinking it’s gonna hurt their heads.

It depends really. If it's an independent shop and maybe the owner works alongside one other person, that person calls in sick and it makes a backlog. These things do happen in small businesses.

Only posting to see if you got your other 3 parcels ?