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Original poster

To think they should have kept serving me?

309 replies

itsotoy · 10/06/2025 15:24

Went to collect 4 parcels from my local shop. I told her I had 4, she gave me 1 and said “thanks, bye” … I informed it again it was 4. It was taking ages and she claimed she couldn’t find it - but she’d already scanned my code and signed it in the book that it had been collected.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Sorry I get there was a queue of 2 people but I was there first and was in the middle of being served and had already been patiently waiting. I don’t think I should have to wait even longer because they couldn’t find my parcel.

OP posts:
Needmorelego · 10/06/2025 22:39

Daphnise · 10/06/2025 22:36

If I were waiting in the queue I would be glad you were made to wait.
Next time collect one at a time, or only go when the place has no queue, and you don't create a queue with your demands.
If the staff are so inefficient, don't use the place as a pick up.

She just said....
There. Was. No. Queue.
🙄

Daphnise · 10/06/2025 22:36

If I were waiting in the queue I would be glad you were made to wait.
Next time collect one at a time, or only go when the place has no queue, and you don't create a queue with your demands.
If the staff are so inefficient, don't use the place as a pick up.

Needmorelego · 10/06/2025 22:32

itsotoy · 10/06/2025 22:30

There was no queue behind me when she started serving me. Maybe I should have checked the amount of people on the street outside to try and predict who might come in and immediately tell them to go in front of me.

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But did you get all 4 parcels 😁

Original poster
itsotoy · 10/06/2025 22:30

Iloveyoubut · 10/06/2025 19:05

I assume it’s a very small local shop with one or two staff. Personally I always say to customers who are there just to purchase items to go first if there’s only one person on the till as I know it could take a while to find my parcels in the store cupboard or wherever and it’ll take two seconds to scan their pint of milk.

There was no queue behind me when she started serving me. Maybe I should have checked the amount of people on the street outside to try and predict who might come in and immediately tell them to go in front of me.

OP posts:
Lindajonesjustcantlivemylife · 10/06/2025 22:26

Allseeingallknowing · 10/06/2025 19:05

A two Ronnies sketch!

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Four candles... classic

Baggingarea · 10/06/2025 22:15

I think sometimes OP you gotta choose your battles and let this one go. Im guessing they eventually found the parcel? Dont give this headspace.

Rosscameasdoody · 10/06/2025 22:01

nomas · 10/06/2025 20:45

You really think the shop should go trawling through the parcels in case there’s more than one for the same customer and stack them together? Do you think they have nothing better to do?

Are you having a laugh? 🤣

I wonder when the last time was when OP bought anything from them, or is she just drives to her local Tesco.

Edited
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They are paid to provide the service. If OP had been notified that four parcels were awaiting collection, then do you really think it’s too much to ask for the four parcels to be available when she turned up ? So yes, l would expect them to have them all together and easily located - that’s what they’re being paid to do.

Rosscameasdoody · 10/06/2025 21:56

nomas · 10/06/2025 20:58

Why should they? Most people are grateful to be able to have such a convenient pick up location. I always wait for the owner to serve customers buying goods. I need them to stay in business so I can collect my parcels there.

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You seem oblivious to the fact that you’re a paying customer too. You’re paying for the service they choose to offer. If they don’t employ enough staff not to keep you waiting while they serve others who are after you in the queue, then they shouldn’t be offering the service. This is the reason British people put up with shit service not tolerated anywhere else.

FedupofArsenalgame · 10/06/2025 21:55

Growuppeople · 10/06/2025 21:25

O my! The other people probaly just wanted a drink and a bag of crisps probaly less than a minute! You had to wait for them to look for the parcel anyway I don’t understand your problem!? I would’ve just said yes fine and waited I’m sorry but you’re just weird.

But there were TWO staff. One could look for the parcel while the other served the customers. I really don't see what's so difficult.

Ohnobackagain · 10/06/2025 21:51

@itsotoy that is crap. No way should they stop unless there is a need to go out back and no other staff in the shop which means the shop being unattended or something. I’d be annoyed too.

Rosscameasdoody · 10/06/2025 21:50

lifeonmars100 · 10/06/2025 18:52

  1. Pensions are paid directly into bank accounts just like all other payments made by the DWP
  2. A Direct Debit is exactly as it states, a "debit" i.e a payment taken from someone's bank account not made to it
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BACS is the system used by DWP. And many pensioners still collect their pension from the post office if they don’t have, or can’t manage a bank account for themselves. It’s a voucher system called the payments exception service.

SapphireSeptember · 10/06/2025 21:36

FiddlefigOnTheRoof · 10/06/2025 16:26

And mine ARE sent to my house, but if I’m not in they get dumped at some random corner shop.

This. Bloody UPS are the worst for this. Mine got sent to the next town over, one in one direction, two in another. (Not at the same time, I hasten to add.) DPD just dropped them off at the post office.

Growuppeople · 10/06/2025 21:25

O my! The other people probaly just wanted a drink and a bag of crisps probaly less than a minute! You had to wait for them to look for the parcel anyway I don’t understand your problem!? I would’ve just said yes fine and waited I’m sorry but you’re just weird.

Needmorelego · 10/06/2025 21:24

tinytemper66 · 10/06/2025 21:24

Bloody hell. Have we found out if OP got all her parcels or did she just leave us hanging? Fuck! Just update! I can’t see it on here now.

The poor OP is probably still patiently waiting....

tinytemper66 · 10/06/2025 21:24

Bloody hell. Have we found out if OP got all her parcels or did she just leave us hanging? Fuck! Just update! I can’t see it on here now.

Bitchesbelike · 10/06/2025 21:18

EllyRoff · 10/06/2025 17:54

Why won’t you say if you got your parcels? Stop faffing and answer the bloody question 🙄

I really do think “parcel people” should only be allowed to collect parcels at certain times of day when there are dedicated parcel staff on.

the newsagent shouldn’t offer a service that they aren’t prepared to actually carry out

Needmorelego · 10/06/2025 21:15

nomas · 10/06/2025 21:09

It’s a small shop, each transaction probably takes a couple of minutes, I doubt these are full shops.

Yes, I would wait for my 4 parcels and let them make money.

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Well if it's my local corner shop you went to you could be there for hours 😂
They have a constant flow of customers paying for a variety of actual goods but also paying bills, paying rent, buying lottery tickets, claiming lottery prizes, topping up their gas, asking to compare different bottles of booze that's kept behind the counter, buying cigarettes, buying phone cards, topping up travel cards.....it literally never seems to stop in there.
(They even open Christmas Day 😂)

PassingStranger · 10/06/2025 21:15

Peaceandquietandacuppa · 10/06/2025 16:34

they can offer the service but still choose to prioritise other customers in the shop if they think it will earn them more money, and can’t find the parcel then and there. I’m assuming you still got the parcel yes? There are a lot of newsagents around so someone queuing for a £20 packet of cigs or some beers may well get fed up and go elsewhere. Meanwhile you have no choice but to wait for your parcel which they already got the money for.

I don’t understand why people don’t get this concept. It may be annoying but I can understand it.

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People need to learn to be patient, go somewhere else lol. There might be a queue there too. Just bloody wait your turn.

Mooflon12 · 10/06/2025 21:14

I can't be bothered to check has she told us if they gave her the rest of the packages yet??

Valkyrie3 · 10/06/2025 21:13

@EllyRoff - funniest post ever. Really made me laugh. 😆

WiddlinDiddlin · 10/06/2025 21:12

Er, if the shop staff have marked off the order as 'collected' but in fact its only partially collected, then it's much more likely the remaining packages will go AWOL.

That, and the rudeness instead of just asking politely... is the problem.

deeahgwitch · 10/06/2025 21:09

MrsFrumble · 10/06/2025 16:18

@EllyRoff so you would have just left with only one parcel, abandoning the other three which you’d presumably paid for, lest you annoy the other customers by “faffing”? Bollocks you would 🤣

👏🏻👏🏻👏🏻

nomas · 10/06/2025 21:09

Needmorelego · 10/06/2025 21:07

So you'd be willing to stand there like a twiddling your thumbs for over an hour while they serve customer after customer?
(also.... you're actually a customer too)

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It’s a small shop, each transaction probably takes a couple of minutes, I doubt these are full shops.

Yes, I would wait for my 4 parcels and let them make money.

Needmorelego · 10/06/2025 21:07

nomas · 10/06/2025 21:03

If I was collecting 4 parcels, I would absolutely offer for the shop worker to serve customers buying things.

Other customers waiting for parcels should wait though.

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So you'd be willing to stand there like a twiddling your thumbs for over an hour while they serve customer after customer?
(also.... you're actually a customer too)

nomas · 10/06/2025 21:03

Needmorelego · 10/06/2025 21:00

Well it sounds like the OPs shop can't manage the service they are offering.
It wasn't exactly convenient for the OP was it?
My local corner shop is where you have to go to top up gas and electric, pay bills, top up Oyster travel cards etc. I don't believe shops make much money out of that either. But the customers using that service are still customers.

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If I was collecting 4 parcels, I would absolutely offer for the shop worker to serve customers buying things.

Other customers waiting for parcels should wait though.