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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think they should have kept serving me?

309 replies

itsotoy · 10/06/2025 15:24

Went to collect 4 parcels from my local shop. I told her I had 4, she gave me 1 and said “thanks, bye” … I informed it again it was 4. It was taking ages and she claimed she couldn’t find it - but she’d already scanned my code and signed it in the book that it had been collected.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Sorry I get there was a queue of 2 people but I was there first and was in the middle of being served and had already been patiently waiting. I don’t think I should have to wait even longer because they couldn’t find my parcel.

OP posts:
tumblingdowntherabbithole · 10/06/2025 16:12

EllyRoff · 10/06/2025 15:51

Holding the queue up messing around. Imagine how the person behind you feels knowing their exchange will take minutes but you’re stood there taking forever

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I think you need to re-read the OP.

Allwillbeewell · 10/06/2025 16:10

Sounds annoying OP and one of them should have kept trying to locate your parcels. Did you get them? I'm actually invested now!

xPenelopePitstop · 10/06/2025 16:09

EllyRoff · 10/06/2025 15:51

Holding the queue up messing around. Imagine how the person behind you feels knowing their exchange will take minutes but you’re stood there taking forever

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You sound mental 😂

How is collecting some parcels from a designated pick-up point “messing around” and “holding the queue up”? All the OP did was ask for her parcels. Sounds like the shop assistant was the one faffing by not doing their job correctly.

Do you genuinely not know how these types of interactions work?

Sidebeforeself · 10/06/2025 16:08

Crickets?!

omgitchiness · 10/06/2025 16:07

Mooflon12 · 10/06/2025 16:05

Why aren't you answering if they found the parcels in the end?!

Perhaps because it is irrelevant

Mooflon12 · 10/06/2025 16:05

Why aren't you answering if they found the parcels in the end?!

PinkyFlamingo · 10/06/2025 16:00

EllyRoff · 10/06/2025 15:48

YABU. You are a faffer and faffers should be made to wait until normal customers get served first.

everytime I go to post office I get stuck behind faffers and I wish the staff at ours made them wait like yours did.

Are you reading the Dane OP? How in earth is she a "gaffer" when they said they couldn't find her parcel. Shops shouldn't offer a parcel collection if they can't do it

EwwSprouts · 10/06/2025 15:59

One of the staff should have continued to look for your parcel and in that case it would be reasonable to ask you to stand to one side, while the other served those behind you.

What happens when one of the other people in the queue also has a missing parcel, they stand behind you forming a second official secondary service queue? You're getting unfair stick on here.

Needmorelego · 10/06/2025 15:57

A corner shop near me sells pretty much everything and also does parcel collection, dry cleaning collection, lottery, bill payments, oyster top up etc.
They frequently serve several people at once in the ultimate multi task way.
Because I am short it means they are often serving people literally over my head.
I hate it. It is rude.

Ablondiebutagoody · 10/06/2025 15:57

Swings and roundabouts. I was buying a can off pop in the shop the other day and the PITA parcel collector interrupted their farting around so that I could be served. I paid with coins too and was gone, just like that. Bish, bash, bosh.

WiddlinDiddlin · 10/06/2025 15:56

EllyRoff · 10/06/2025 15:51

Holding the queue up messing around. Imagine how the person behind you feels knowing their exchange will take minutes but you’re stood there taking forever

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How is the OP holding up the queue?

She has 4 parcels to collect - she's made that clear - they've provided just one of the four so she's quite sensibly asked for the other items - it's the shop staff that are holding things up!

In what way is the OP 'messing around' ?

Was she supposed to dive behind the counter and find her parcels herself?

Original poster
itsotoy · 10/06/2025 15:56

ObtuseMoose · 10/06/2025 15:54

I can hear the Oscar acceptance speeches already!

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You know when people try and be funny and it’s just … crickets.

The first comment was actually funny though.

OP posts:
ObtuseMoose · 10/06/2025 15:54

Helpsremove · 10/06/2025 15:27

A film could be made about this

I can hear the Oscar acceptance speeches already!

purplecorkheart · 10/06/2025 15:53

itsotoy · 10/06/2025 15:51

But you can reverse that too, why should I care about what people in the queue wanted?

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Fair enough.

I guess another way to look at it, is that they did the good for the majority rather than the one. Greater good I guess, not easy though being the one who was negatively impacted.

Did they actually find your parcel?

K0OLA1D · 10/06/2025 15:53

EllyRoff · 10/06/2025 15:51

Holding the queue up messing around. Imagine how the person behind you feels knowing their exchange will take minutes but you’re stood there taking forever

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It wasn't the ops fault was it? How is it the op is a faffer but the pillocks working there get away with it.

If there were 2 of them one could have continued to deal with ops parcels

SeaShellsSanctuary1 · 10/06/2025 15:51

FrenchandSaunders · 10/06/2025 15:25

I thought this was going to be about being pissed in a pub ….

Similar thinking but an all you can eat

EllyRoff · 10/06/2025 15:51

itsotoy · 10/06/2025 15:50

How am I a faffer? 😐

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Holding the queue up messing around. Imagine how the person behind you feels knowing their exchange will take minutes but you’re stood there taking forever

Original poster
itsotoy · 10/06/2025 15:51

purplecorkheart · 10/06/2025 15:48

Did they find the parcel in the end? To be fair to the other people it probably was better to serve them and then hunt for your parcel when the queue had cleared. To be fair other people don't care about your parcel. If the roles were reverse how would you feel?

But you can reverse that too, why should I care about what people in the queue wanted?

OP posts:
notatinydancer · 10/06/2025 15:50

EllyRoff · 10/06/2025 15:48

YABU. You are a faffer and faffers should be made to wait until normal customers get served first.

everytime I go to post office I get stuck behind faffers and I wish the staff at ours made them wait like yours did.

How is she a faffer ? She went to collect her parcels and the staff couldn’t find them ? How is that her fault? Also she’s said it wasn’t the post office.

birdling · 10/06/2025 15:50

EllyRoff · 10/06/2025 15:48

YABU. You are a faffer and faffers should be made to wait until normal customers get served first.

everytime I go to post office I get stuck behind faffers and I wish the staff at ours made them wait like yours did.

It doesn't sound like the op was faffing...

Original poster
itsotoy · 10/06/2025 15:50

EllyRoff · 10/06/2025 15:48

YABU. You are a faffer and faffers should be made to wait until normal customers get served first.

everytime I go to post office I get stuck behind faffers and I wish the staff at ours made them wait like yours did.

How am I a faffer? 😐

OP posts:
purplecorkheart · 10/06/2025 15:48

Did they find the parcel in the end? To be fair to the other people it probably was better to serve them and then hunt for your parcel when the queue had cleared. To be fair other people don't care about your parcel. If the roles were reverse how would you feel?

EllyRoff · 10/06/2025 15:48

YABU. You are a faffer and faffers should be made to wait until normal customers get served first.

everytime I go to post office I get stuck behind faffers and I wish the staff at ours made them wait like yours did.

Gizlotsmum · 10/06/2025 15:46

Ok but if you had been in that queue would you rather have been served whilst thy hunted for someone else’s parcel or patiently waited? Surely they still looked and found your missing parcels just got the queue served as well?

Lmnop22 · 10/06/2025 15:45

But if they couldn’t find it, they couldn’t keep serving you so what can they do?!